會議設施

紐約/史泰登島希爾頓花園飯店的評分

3 out of 5
紐約/史泰登島希爾頓花園飯店
1100 South Ave, Staten Island, NY

評論

8.0

非常好

10 分,有夠讚;1001 則評論中有 465 則" "
8 分,不錯哦;1001 則評論中有 255 則" "
6 分,一般般;1001 則評論中有 129 則" "
4 分,不太好;1001 則評論中有 87 則" "
2 分,很糟糕;1001 則評論中有 65 則" "

8.4/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

HSUAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable room but the Wi-Fi signal is very bad
於 2018 年 12 月住了 3 晚
Hilton Garden Inn (Staten Island) 於 2019年1月31日回覆
Greetings! Thank you for sharing your feedback. We will forward your comments regarding the Wi-Fi to our team to improve future guest experiences, and hope you'll join us again soon.

10/10 有夠讚

Martine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a great hotel, friendly staff, helpful, clean and comfortable.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Leslie

喜歡:整潔度、員工素質和住宿環境和硬體
Great place
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ronald

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚

6/10 一般般

bella

喜歡:員工素質
It’s just what we needed for the short stay
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Melanie

喜歡:整潔度
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Bruno

喜歡:員工素質和住宿環境和硬體
Love it nice clean friendly
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Frances Marie

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was easy and the staff member was very friendly and professional. Will definitely be back !
於 2024 年 4 月住了 1 晚

6/10 一般般

igor

喜歡:整潔度
於 2024 年 4 月住了 3 晚

2/10 很糟糕

Faryar

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
Dirty, worn out property that doesn’t look like Hilton brand more of a motel quality. There were stains all over the unit
於 2024 年 4 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年4月6日回覆
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

2/10 很糟糕

Igor

商務旅客, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
ordered tickets online When I arrived at the hotel They didn’t want to give me a room, they said that they didn’t receive the money, although they took it from the bank And that was the problem. I wasn't the only one. Four people in front of me had the same problem. I had to buy a ticket at an inflated price I withdrew money twice Now I need to call the bank and explain the situation I offer cheaper tickets when you arrive raises prices at night Yes you have no choice
於 2024 年 4 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年4月6日回覆
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

10/10 有夠讚

Dennis

團體旅遊
The hotel is very clean and cozy.
於 2024 年 3 月住了 6 晚
Natalie N.: Front Office Supervisor 於 2024年4月6日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 不太好

Weiting

不喜歡:整潔度
We didn't have a pleasant stay like last time on this property. I couldn't find the sheet underneath the comforter because it was rolled to a corner of the bed. It gave me an impression that the sheet wasn't changed from the last guest. My husband and I had a hard time to fall in sleep because of noises. One obviously was from the elevator near the room. The mechanic noise could be heard almost through the whole night.
於 2024 年 3 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年4月2日回覆
Dear Xx: Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the sheets and noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you now, please call and tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.

8/10 不錯哦

Jessica

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Our room was newly renovated and incredibly clean! Staff was friendly
於 2024 年 3 月住了 1 晚
William 於 2024年3月27日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the room and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 一般般

Danny

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
The restaurant at the property was great along with the staff and service that they provided. It was quiet at night other than when the events were going on. That also limited parking for guest that were staying at the hotel. When I asked about parking, I was asked how long I would be staying. When I asked if I could park in the parking lot beside the building, I was told that that was rented out to Amazon for training drivers. I was also told that they would ask their manager on duty if I could park there, and then was told that I was not staying long enough without management even being asked. The front desk staff could take a few tips from the restaurant personnel. Other than that it is a fairly decent hotel.
於 2024 年 3 月住了 4 晚
William 於 2024年3月27日回覆
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lorenzos Restaurant in hotel waiter Jacob was very adiment on how much tip we should have gave him, i favs him 25 he aanted 50, you cant tell a customer how much tip to leave.
於 2024 年 3 月住了 1 晚
Samantha 於 2024年3月23日回覆
Hello John. I am so sorry to hear that you encountered while you were dining at Lorenzo's especially since this isn't the usual experience. I will be sure to let the managers know so they can correct this. Thank you for letting us know.

8/10 不錯哦

Clarence

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 3 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年3月22日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

2/10 很糟糕

Kevin

不喜歡:整潔度和住宿環境和硬體
Rooms out dated furniture old, Resturant on property is very good
於 2024 年 2 月住了 1 晚
Samantha 於 2024年3月20日回覆
Hello Kevin. I am happy to let you know that we are currently in the process of a refresh to all the rooms! We hope that you will come back and stay with us again when they are finished. I will be sure to tell Lorenzo's team how much you enjoyed your dining experience with them. Thank you.

10/10 有夠讚

Naveed

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good Quite hotel
於 2024 年 3 月住了 1 晚
Samantha 於 2024年3月20日回覆
Hello Naveed. We are glad to know that your stay was just what you needed it to be, quiet. Thank you for taking the time to leave us feedback.

6/10 一般般

Mariana

不喜歡:整潔度和住宿環境和硬體
It was upsetting to get a room on the only floor being under renovation, without even a heads up. And I paid $230 for one night!
於 2024 年 3 月住了 1 晚
Samantha 於 2024年3月20日回覆
Hello Mariana. I am sorry to hear that you weren't verbally made aware of the refresh that we are doing to the rooms. Even though you should have been made aware, we do have signage posted at the desk stating that we are currently in a refresh process. We hope that once these changes are done, you will come back to give us another try. Thank you for your feedback.

10/10 有夠讚

Susan

於 2024 年 3 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年4月6日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 有夠讚

Sara

喜歡:整潔度、員工素質和住宿環境和硬體
Overall ok
於 2024 年 3 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年3月9日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 一般般

Lemuel

情侶出遊
喜歡:員工素質
A bit dated decor, duct tape on things, bar closes way too early. They should find a way to step it up when you’re the best hotel on the whole island, overall not bad
於 2024 年 2 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年3月9日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 有夠讚

joe

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always stay here when I visit. Service and amenities are great. Would recommend to anyone.
於 2023 年 12 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年3月9日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 有夠讚

Giovanni,North Bay Village

於 2024 年 2 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年3月22日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 有夠讚

Patricia

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Na
於 2024 年 1 月住了 9 晚
Natalie N.: Front Office Supervisor 於 2024年3月9日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 有夠讚

Alper,Baltimore

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good next time stay here again
於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年3月9日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 一般般

Wendy

家庭旅遊
喜歡:員工素質
The rooms are a bit run down
於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年2月21日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 有夠讚

jorge

於 2024 年 2 月住了 4 晚
Natalie N.: Front Office Supervisor 於 2024年2月21日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 不太好

charles

喜歡:員工素質
不喜歡:設施服務
Requested cleaning service at check in never happened Noise until late night from a function Construction noise early in the morning Monday Need to update breakfast buffet looked used and dirty with no customers
於 2024 年 2 月住了 2 晚
Natalie N.: Front Office Supervisor 於 2024年2月7日回覆
Charles,Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.

4/10 不太好

Daria,Brooklyn

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a motel, can’t have name “hotel”. Super dirty, old broken furniture. I would never recommend this place to stay.
於 2024 年 2 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年2月5日回覆
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

8/10 不錯哦

Jennifer

團體旅遊
喜歡:整潔度和員工素質
The HGI offered a convenient option to stay after an event. There’s a nice bar and the property is very nice. Room was clean and comfortable.
於 2024 年 2 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年2月5日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 一般般

Marie

情侶出遊
喜歡:整潔度、員工素質和設施服務
Uncomfortable bed, rooms need updated
於 2024 年 1 月住了 3 晚
Natalie N.: Front Office Supervisor 於 2024年2月5日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 有夠讚

Patricia,Durham

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a very nice stay! The food was great. Thank you!
於 2024 年 1 月住了 3 晚
Natalie N.: Front Office Supervisor 於 2024年2月1日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 有夠讚

Daryn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年2月1日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

8/10 不錯哦

Debra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年2月1日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 5/5! Have a wonderful day.

6/10 一般般

Johnita

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Outside looks great the rooms inside is very DATED! Nothing up to date, thermostat hanging off the wall
於 2024 年 1 月住了 2 晚
Natalie N.: Front Office Supervisor 於 2024年1月22日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

6/10 一般般

LEON,Perth Amboy

商務旅客
Clean room
於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年1月22日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

2/10 很糟糕

DIANE

於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年1月22日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

8/10 不錯哦

William,Sarasota

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall it was ok the rooms are getting a little dated but it was clean. The front desk booked me into the wrong room but they quickly corrected it. The restaurant is nice.
於 2024 年 1 月住了 3 晚
Natalie N.: Front Office Supervisor 於 2024年2月21日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

6/10 一般般

Carol

喜歡:員工素質
於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年1月20日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

8/10 不錯哦

Hugh

於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年1月20日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 有夠讚

Patricia,Durham

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The front desk people were very nice.
於 2023 年 12 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年1月20日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 有夠讚

walter

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Natalie N.: Front Office Supervisor 於 2024年1月20日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 不太好

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was worn and dated.
於 2024 年 1 月住了 1 晚
Natalie Naeder: Front Office Supervisor 於 2024年1月8日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 有夠讚

Damien

於 2023 年 12 月住了 2 晚
Natalie: Front Office Supervisor 於 2024年1月27日回覆
Damien,We are thrilled to see you enjoyed your stay with us! We thank you for taking a moment to leave us a review, and we look forward to seeing you again!

10/10 有夠讚

Sabrina,Brooklyn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Natalie Naeder: Front Office Supervisor 於 2024年1月8日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 一般般

Sam

家庭旅遊
喜歡:員工素質和設施服務
不喜歡:整潔度
Bathroom doesn’t have exhaust fan .
於 2023 年 12 月住了 2 晚
Natalie Naeder: Front Office Supervisor 於 2024年1月8日回覆
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 有夠讚

Raphaela

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amei tudo
於 2023 年 12 月住了 1 晚
Natalie Naeder: Front Office Supervisor 於 2024年1月8日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 有夠讚

Carlos

喜歡:整潔度
於 2023 年 12 月住了 2 晚
Natalie Naeder: Front Office Supervisor 於 2024年1月8日回覆
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.