After staying at Embassy Suites in Niagara Falls, ON; we were fan of this property. So decided to choose it when staying in NYC.
- Food was not up to mark.
- At time of booking, it said "Price includes taxes, resort fees and any other charges". But upon checking in, we were told that there will be extra $50 fees per night per room. We had two rooms for 5 nights. So this directly added $500 extra on already higher end price.
- There was lot of trash right outside the hotel entrance... every single day! As you go out, that will be first thing you see and while coming back, you see it again. Gives very mediocre feeling to my relatives who came to sightsee USA for the first time.
- No one picks your room service call from hotel room. Every time, we needed any food or towel, we had to go down to reception and wait in queue. Not at all convenient.
Overall, not a good experience living there.