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紐約市切爾西希爾頓逸林飯店及度假村的評分

4 out of 5
紐約市切爾西希爾頓逸林飯店及度假村
128 West 29th Street, New York, NY

評論

7.8

不錯哦

10 分，有夠讚；1007 則評論中有 384 則" "
8 分，不錯哦；1007 則評論中有 308 則" "
6 分，一般般；1007 則評論中有 165 則" "
4 分，不太好；1007 則評論中有 84 則" "
2 分，很糟糕；1007 則評論中有 66 則" "

8.2/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

7.4/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

ZHENTONG

喜歡：整潔度和員工素質
k 於 2024年2月6日回覆
Thank you for staying with us. We appreciate your feedback!

8/10 不錯哦

??

團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
safe
於 2023 年 9 月住了 1 晚
k 於 2023年9月25日回覆
Thank you for staying with us. We appreciate your feedback!

2/10 很糟糕

Minghao

不喜歡：整潔度、員工素質和住宿環境和硬體
rude front desk
於 2023 年 6 月住了 3 晚
k 於 2023年7月7日回覆
We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 有夠讚

Evelyn

喜歡：整潔度、員工素質和住宿環境和硬體
Me gusto porq nos pudimos trasladar fácilmente a los sitios que teníamos destinados a conocer muy tranquilo para dormir cómodo
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Martin

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel got a lot of bad reviews and we were worried but overall it was really good experience and I would recommend it to everyone ! Definetly coming back when next time in New York everything is in walkable distance yet its not so noisy
於 2024 年 4 月住了 9 晚

8/10 不錯哦

Céline

親子旅遊
喜歡：整潔度和設施服務
Hotel bien situé, proche de l'empire state building, de madison square garden, de la gare centrale et de times square. Le petit déjeuner est de qualité et copieux. Idéal car on reste dans une zone ou il ya moins de bruit et on nous sommes à 10 mn à pied des grandes attractions. A recommander
於 2024 年 4 月住了 7 晚

6/10 一般般

Woojin

商務旅客
不喜歡：設施服務和住宿環境和硬體
?
於 2024 年 4 月住了 3 晚

10/10 有夠讚

samuel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Xiaowen

喜歡：整潔度和員工素質
It was very noisy. The room was very noisy. I could hear voices in the street, voices in the hallways, and the hammering of nails in the morning
於 2024 年 4 月住了 2 晚

6/10 一般般

PAVAN

喜歡：整潔度和員工素質
不喜歡：設施服務
Not bad. Not great. Reviews are fairly accurate. Can be noisy. Disappointed that they didn't hook me up nicer with an earlier check-in, but not holding that against them.
於 2024 年 4 月住了 2 晚

6/10 一般般

Jeffrey

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Only one working elevator. Small front desk area, which made it uncomfortable when everyone was trying to check in. Room wasn’t very clean. Anybody could get into the hotel so it wasn’t very safe. Size of the room was very small Compared to other New York City hotels
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Kristen S

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly, free breakfast buffet was decent, felt safe. Rooms were very small, there was 3 of us in a 2 bed room. We were very cramped, but I’m sure all hotel rooms are the same in NY. Would stay here again.
於 2024 年 4 月住了 6 晚

6/10 一般般

Luis

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質和設施服務
Found hairs in both beds that clearly were used by previous customers. Unfriendly staff. on 15th and 16th April, the Young man at the reception hung up the phone when I complained about the noise in the floor due to a large group of students staying during the weekend. Lifts are used by staff also, hence the wait for a lift can be 20 mins. Seriously poor & expensive Breakfast not value for money. Bar with a limited selection of drinks and very poor terrace at the entrance full of people smoking cannabis. The area is convenient and has few restaurants closely.
於 2024 年 4 月住了 7 晚

10/10 有夠讚

Karvon

喜歡：整潔度、員工素質和住宿環境和硬體
Nice
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Karen

情侶出遊
不喜歡：整潔度和員工素質
LadY receptionist not kind NO PARKING!! NO BREAKFAST MEAL!
於 2024 年 4 月住了 1 晚

6/10 一般般

Linda

情侶出遊
不喜歡：住宿環境和硬體
Nunca funcionó la televisión, solo hay dos elevadores (debes esperar mucho para subir o bajar), el jabón corporal y la crema del hotel deja todo con aroma a loción masculina. Definitivamente hay mejores opciones por el mismo costo
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Henry

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 6 晚

8/10 不錯哦

Nancy

家庭旅遊
喜歡：整潔度和員工素質
It was A convenient location and service was good. I would have liked the staff to restock coffee, creamer, and sugar daily.
於 2024 年 4 月住了 5 晚

10/10 有夠讚

ang

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just know the rooms are small. Ut they are clean and the staff was amazing. Perfect location...feels safe
於 2024 年 4 月住了 4 晚

4/10 不太好

carol

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
basic
於 2024 年 3 月住了 3 晚

2/10 很糟糕

Naimah

Would t refund my money or switch the days for me. The audacity!!
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Allyson

喜歡：整潔度、員工素質和住宿環境和硬體
Great location!
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Katy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Eve

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly and accommodating. They were able to offer early check-in when we arrived early in the day, which I very much appreciated. Rooms were comfortable and very clean.When we had an issue with opening the safe, someone came right away to help. Only two elevators, so sometimes we had to wait a few minutes, but not a big deal.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

George Daly

Great hotel for what we needed. Didn’t spend a great deal at the hotel as we were out sight seeing the majority of the time. Arrived to some spillage on the floor, bathroom door kept locking on its own (easy to resolve) had a few days of heavy rainfall and quickly realised there was no where to hang out clothes or even towels from showering. Hotel were quick and helpful with any issues, nothing was left unresolved for long due to their amazing maid service and also handy man. Lift was a very long wait. Seemed to hit every floor on the way up going past us every morning. Staff on the front desk were helpful with information and arranging a taxi for us to get to the airport.
於 2024 年 3 月住了 5 晚

6/10 一般般

James

於 2024 年 4 月住了 6 晚

10/10 有夠讚

Eric

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was nice
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Tate

喜歡：整潔度和員工素質
於 2024 年 4 月住了 5 晚

6/10 一般般

Shauna

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
I liked my room. I got the king penthouse suite with patio, but all the cushions were missing and the door would not stay shut. It was very windy and rainy and it woke me up twice swinging open scared me. Hope you get that fixed. Otherwise, clean and beautiful view.
於 2024 年 4 月住了 1 晚

6/10 一般般

Artem

喜歡：整潔度和員工素質
Needs renovation.
於 2024 年 4 月住了 1 晚

6/10 一般般

Zilong

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Luis

商務旅客
喜歡：住宿環境和硬體
不喜歡：員工素質
A group of students arrived very early in the morning and would not stop the noise. Complaint at reception twice. A “clever” young man said there was nothing he could do hanging the phone down. Didn’t expect the lack of empathy or attention. So noisy I would not recommend it if you’re yet lagged or want to rest.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Greg Van

不喜歡：住宿環境和硬體
於 2024 年 4 月住了 8 晚

6/10 一般般

Ho Leun

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The positive first, it is central and close to subway and main mid town locations. The negatives, not really 4 stars, 3 stars at best, there was a constant sound in the room every 3 to 4 minutes like a motor which kept me up throughout the night, every night, room is tiny and only 1 seat for people, walls are paper thin too, Better off staying elsewhere
於 2024 年 4 月住了 4 晚

4/10 不太好

Mario

不喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Ivonne

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bed was very comfortable. Room was very clean and the water pressure in the shower and hot water was excellent. Large bathroom for NYC. Staff were welcoming and courteous. Warm cookie on check in. Street block is quiet which is good for noise but a bit empty when walking at night on the street but the avenues are brighter and more activity. Only downside is slow elevator but would stay here again without hesitation.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Maureen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was very convenient to concert venue. We returned from dinner one night and there was live music outside and complementary wine. Nice touch!
於 2024 年 4 月住了 2 晚
Sara 於 2024年4月14日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Mark

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great for MSG event, clean & safe area!
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Abdullahi

家庭旅遊
不喜歡：住宿環境和硬體
Would not recommend.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
First of all, this is New York City so it is bustling. The location is great because it puts you in the center of it all. Walking distance to Empire State Bldg. and other locations. Overall, the place is great. Friendly staff, comfortable beds, could use a little upgrade otherwise it was a great stay. Staff really set the place apart. Friendly, knowledgeable and welcoming. I hope to return soon.
於 2024 年 3 月住了 2 晚
Sara 於 2024年4月14日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Seleena

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Nancy

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was professional and responsive.
於 2024 年 4 月住了 4 晚
Sara 於 2024年4月14日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

xiang qing

喜歡：整潔度、員工素質和住宿環境和硬體
Staff are very friendly and helpful , it’s a pleasant stay , would recommend.
於 2024 年 4 月住了 3 晚
Sara 於 2024年4月14日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

Samara

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our room was cleaned by housekeeper but she didn’t change the sheets she just fixed existing didn’t wipe the floors did and filled in the coffee station. She took the $5 tips but didn’t do anything except changing details. Terrible service terrible location terrible staff everything about this hotel it’s just terrible and very noisy you can hear everyone next door Very claustrophobic, not a friendly staff just terrible place! I do not recommend!
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Janet

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were greeted by Malik! Very kind
於 2024 年 4 月住了 1 晚
k 於 2024年4月7日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Christopher

於 2024 年 4 月住了 1 晚

4/10 不太好

Andrew

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體
The elevator was broken most of my trip and I would wait 20 mins trying to leave or get upstairs. I would end up having to walk up six flights of stairs. Plus the people on my floor kept slamming the doors day and night.
於 2024 年 3 月住了 6 晚

6/10 一般般

Chavelle

於 2024 年 3 月住了 4 晚

6/10 一般般

Simon

家庭旅遊
I found the staff to be pleasant but the hotel building feels ‘tired’ in need of a revamp. It was fine for somewhere to sleep for a few nights. The smell of cannabis coming up from the front outside area is pretty disgusting but that could be blamed on New York City for legalising
於 2024 年 3 月住了 5 晚
k 於 2024年4月7日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Heather

喜歡：整潔度、員工素質和住宿環境和硬體
Nice hotel…would stay here again.
於 2024 年 4 月住了 1 晚
Sara 於 2024年4月14日回覆
Thanks for staying with us. We appreciate your feedback!