外觀細部

紐黑文飯店的評分

3.5 out of 5
紐黑文飯店
229 George Street, New Haven, CT

評論

8.8

有夠讚

10 分,有夠讚;1202 則評論中有 743 則" "
8 分,不錯哦;1202 則評論中有 267 則" "
6 分,一般般;1202 則評論中有 100 則" "
4 分,不太好;1202 則評論中有 47 則" "
2 分,很糟糕;1202 則評論中有 45 則" "

9.2/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Jian

喜歡:整潔度和員工素質
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月18日回覆
Jian, thank you for staying with us at New Haven Hotel. We're glad to see your positive rating. We hope to have the pleasure of welcoming you back on your next visit.

10/10 有夠讚

Cheryl

於 2023 年 10 月住了 3 晚
Customer Service 於 2023年11月5日回覆
Thanks for the fantastic rating, Cheryl!It's outstanding we could exceed your expectations during your stay at New Haven Hotel. We're all looking forward to your next stay with us.

10/10 有夠讚

Lifeng

於 2023 年 8 月住了 1 晚
Customer Service 於 2023年9月17日回覆
Thank you for sharing your perfect rating with us, Lifeng!It's wonderful to see how much you appreciated your time at New Haven Hotel! We want everyone to feel right at home at New Haven Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 有夠讚

Shuai

喜歡:整潔度、員工素質和住宿環境和硬體
nice!
Customer Service 於 2023年7月20日回覆
Shuai, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at New Haven Hotel!

8/10 不錯哦

XINRONG

於 2022 年 9 月住了 1 晚

6/10 一般般

XIUFEN

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜欢洗手间隔音问题
於 2022 年 6 月住了 1 晚
Customer Service 於 2022年6月26日回覆
我们感谢您的反馈,秀芬。 我们对您在与我们共事期间遇到的此类挑战感到失望。我们对您在房间内的噪音水平方面遇到的问题以及您的住宿没有超出您的期望感到遗憾。我们关心客人的舒适度,因此我们将与我们的团队一起解决您的疑虑。 我们希望您能给我们另一个机会,尽快与您分享更积极的体验。

6/10 一般般

Winsome

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Nice clean hotel . The staff was not as friendly. Its was also noisy. I will stay there agin but a different room and floor. The hotel is in a good area for food.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日回覆
Winsome, it's great to hear you enjoyed the cleanliness of New Haven Hotel and its convenient location. We're sorry if there were any disturbances during your stay. Next time, be assured that our team will make every effort to allocate a more suitable room for you. Regarding your experience with our team members, we constantly aim for friendly hospitality. We look forward to providing you with a more pleasurable stay in the future.

2/10 很糟糕

Guilherme

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日回覆
We appreciate your feedback, Guilherme.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 有夠讚

Claus,Groton

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check-in quick. Room clean and as expected.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日回覆
Claus, we're thrilled to know your check-in process was swift and the room was up to standard at New Haven Hotel. We can't wait to welcome you back in the future.

10/10 有夠讚

Nadim

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel in downtown New Haven close to Yale and many restaurants
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月24日回覆
Nadim, it's fantastic to hear that you enjoyed your stay at the New Haven Hotel. We're delighted you found our prime location in Downtown New Haven to be convenient, particularly our proximity to Yale and numerous dining options. We hope to serve you again soon on your future visits!

10/10 有夠讚

Sean

喜歡:整潔度、員工素質和住宿環境和硬體
Great location and price. Staff were friendly and offered places to visit. Very nice rooms.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Sean, it's wonderful to hear that you appreciated the ideal location and value at New Haven Hotel. We're delighted that our friendly team members were able to suggest local spots for you to visit and that our fine accommodations met your needs. Thank you for choosing us. We look forward to your next visit.

10/10 有夠讚

Ingrid

Overall stay was excellent
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月20日回覆
Ingrid, it's wonderful to hear that your stay at the New Haven Hotel was excellent. We're thrilled to see that we were able to meet your expectations and ensure a delightful stay. We look forward to welcoming you back for another superb experience.

8/10 不錯哦

Jane,Sinking Spring

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
This was our second time staying at the New Haven Hotel. We like it's proximity to Yale New Haven Hospital and there are bars and dining options in easy walking distance. Garage parking is directly across the street with walkway direct to hotel. The rooms are a nice size with comfortable beds. Overall a nice hotel and a great value for the price.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月16日回覆
Jane, it brings us joy to hear that you chose New Haven Hotel for your stay again! We're glad you found our location conveniently close to nearby attractions and amenities. We appreciate your praise for our spacious rooms and comfy beds. Thanks for acknowledging that our hotel offers great value. We look forward to welcoming you back again soon.

8/10 不錯哦

Marilyn,San Diego

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Very comfortable bed and pillows!
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月16日回覆
Marilyn, we're thrilled to read about your delightful experience at New Haven Hotel! It brings us immense satisfaction knowing that our comfortable bed and pillows added to your enjoyment. We greatly anticipate the possibility of welcoming you back in the future.

10/10 有夠讚

Justin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff is 5 star
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月15日回覆
Justin, it's gratifying to hear that our team members at New Haven Hotel presented a top-notch experience during your stay. We look forward to welcoming you back for another exceptional visit.

8/10 不錯哦

Allison

情侶出遊
喜歡:員工素質和住宿環境和硬體
不喜歡:設施服務
Helpful front desk staff. Nice size room, good quality toiletries provided.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月12日回覆
Allison, thank you for taking the time to share your experience. It's delightful to hear that you appreciated the hospitality of our front desk colleagues at the New Haven Hotel as well as enjoyed our spacious rooms and premium toiletries. Looking forward to welcoming you back for another pleasant experience.

10/10 有夠讚

Ronald

情侶出遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel has become our go to hotel in New Haven. Stayed there numerous times.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月11日回覆
Ronald, we're delighted that New Haven Hotel continues to be your preferred choice when you visit the city. The fact that you've stayed here numerous times is the highest compliment we could receive. We look forward to having you back many more times in the future.

8/10 不錯哦

Douglas,secaucus

喜歡:整潔度、員工素質和住宿環境和硬體
Good less expensive option close to Yale
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月11日回覆
We appreciate your lovely rating, Douglas!The satisfaction of our guests is important to us so we can't wait to see you back again at New Haven Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 有夠讚

Haining

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable stay.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月9日回覆
Haining, it's wonderful to hear that you found your stay at New Haven Hotel comfortable. We aim to provide a cozy and relaxing environment for all our guests and we hope to be your choice for lodging again in the near future.

10/10 有夠讚

Re'Yanda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月10日回覆
Re'Yanda, thank you for your five-star rating on Expedia. We're delighted to learn that your stay at New Haven Hotel met your expectations. Our team is always striving to provide outstanding service and we're grateful for your feedback. We hope you choose to stay with us again in the future. Safe travels!

8/10 不錯哦

Liliya,Brooklyn

喜歡:整潔度、員工素質和住宿環境和硬體
Good place to stay in downtown of New Haven, CT. Very convenient to all.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月5日回覆
Liliya, it's wonderful to hear that you found New Haven Hotel conveniently located in downtown. We strive to offer an ideal location for our guests and we're glad it added to the enjoyment of your stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

8/10 不錯哦

Sandipan,Boston

喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月24日回覆
Sandipan, thank you for sharing your feedback. It's great to hear that your stay at the New Haven Hotel was satisfactory. We're looking forward to welcoming you back in the near future for another enjoyable visit.

10/10 有夠讚

Michael,Calgary

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月23日回覆
Michael, thank you for choosing New Haven Hotel for your recent stay. We are thrilled that your experience met your expectations. Your satisfaction is vital to us and your feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 有夠讚

LeAndra

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed my stay here. Definitely recommend!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月27日回覆
LeAndra, it's wonderful to hear about your enjoyable stay at New Haven Hotel. Your satisfaction and recommendation mean so much to us. We're looking forward to welcoming you back in the future.

10/10 有夠讚

Heejung

喜歡:整潔度、員工素質和住宿環境和硬體
The bath room is very clean The staff is kind
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月23日回覆
Heejung, thank you for your comments. At New Haven Hotel, we take pride in the cleanliness of our accommodations and the friendliness of our team members. It's delightful to hear that you took note of both during your visit. We look forward to providing you with the same high standards on your next stay!

8/10 不錯哦

Yvon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We got a room upgrade with more space which was wonderful. If they have a restaurant and can provide at least breakfast, it would be even more attractive.
於 2024 年 2 月住了 7 晚
Customer Service 於 2024年2月23日回覆
Yvon, it's great to hear that you appreciated the extra room space at New Haven Hotel. We understand your preference for an on-site breakfast service and we're exploring ways to enhance our guest's dining options. Thank you for your feedback and for choosing to stay with us!

10/10 有夠讚

Ray,Provincetown

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything is perfect!!!!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月23日回覆
Ray, it's delightful to hear that your stay with us at New Haven Hotel met your high standards. Here's hoping it becomes a firm favorite for you. Come back soon!

10/10 有夠讚

Lisa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Lisa, it's wonderful to see your fantastic rating of the New Haven Hotel! We're thrilled that our commitment to excellent guest experience resonated with you. We'd love to have the chance to serve you again in the future. Thanks for choosing us for your stay.

10/10 有夠讚

Lillian,Hebron

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We will definitely book again
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日回覆
Lillian, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at New Haven Hotel!

6/10 一般般

Arielle

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Thank you for sharing, Arielle.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 有夠讚

Linda

喜歡:整潔度和員工素質
The hotel was very clean ! The staff was excellent ! Will definitely stay here again !
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月18日回覆
Linda, it's wonderful to hear about your experience at the New Haven Hotel. Keeping our premises pristine and delivering excellent service through our team members is our utmost priority. We're delighted to learn that we'll be your hotel of choice for future visits. We eagerly anticipate your return.

10/10 有夠讚

Hanxiang

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月16日回覆
Hanxiang, it's wonderful to hear that you had a favorable experience at New Haven Hotel. We strive to provide the best service for our guests. Thank you for choosing to stay with us. We look forward to welcoming you back for another great experience.

10/10 有夠讚

Laila

於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月21日回覆
Laila, thank you for your high rating of New Haven Hotel. We're delighted you've had a wonderful experience. We'd appreciate any further feedback that will help us continue to improve our service. We look forward to your next stay!

10/10 有夠讚

John,Springfield

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月13日回覆
John, thank you for taking the time to rate your experience at New Haven Hotel. It's wonderful to see your 5-star rating and we're delighted that your stay exceeded expectations. We hope to see you again soon for another great stay at New Haven Hotel.

4/10 不太好

Mary

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
Hate how there’s no breakfast
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月12日回覆
Mary, it's regrettable to hear about your dissatisfaction with the lack of a breakfast option. We do appreciate the importance of starting the day with a good meal, and we'll ensure your feedback is considered as we strive to enhance our guest experience. Thank you for using Expedia to share your thoughts.

10/10 有夠讚

Mario

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Thanks, Mario! It's outstanding your time at New Haven Hotel was fantastic. We can't wait until your next visit!

8/10 不錯哦

Joan,Carlisle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, great location. Check in staff was nice but very little communication. Check out staff and housekeeping were very friendly
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月12日回覆
Joan, thank you for choosing to stay at New Haven Hotel. We're glad you took pleasure in our exemplary location and found our architecture appealing. It’s heartening to know that our colleagues during check-out and housekeeping were able to make your experience more enjoyable. As for the communication concern during check-in, we'll strive for improvements. We look forward to offering you an even more communicative and personal service on your next visit.

10/10 有夠讚

Winnie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月22日回覆
Winnie, your top score for New Haven Hotel truly brightens our day! We are looking forward to your return visit. Thank you for your review!

8/10 不錯哦

Shana

於 2023 年 12 月住了 3 晚
Customer Service 於 2024年2月8日回覆
Shana, thank you for staying at the New Haven Hotel and leaving a rating! We'd love any additional feedback you might have to help us ensure your next stay with us is a perfect five!

10/10 有夠讚

Fedeline

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月7日回覆
Fedeline, it's wonderful to hear that you enjoyed your time at New Haven Hotel. We strive to provide a memorable experience for our guests and we're delighted that we were successful in your case. We hope to have the opportunity to serve you again in the future.

10/10 有夠讚

Joshua

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
It was clean, quiet, and the staff was very helpful.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月6日回覆
Joshua, it's great to hear about your positive experience at New Haven Hotel. It pleases us to know that you found the environment serene, spotless, and our team members incredibly supportive. We can't wait to offer you another exceptional stay in the future.

2/10 很糟糕

Sean

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had no sheets or anything for pullout bed. Got sheets brought up and base sheet had what looked like bloodstain. Didn’t bring up pillow or pillowcase for pullout. Charged for morning coffee. Asked for an hour later checkout and wouldn’t accommodate (know don’t have to but small courtesy). Plumbing wasn’t great either.
於 2024 年 2 月住了 2 晚
C.R 於 2024年3月15日回覆
We are so sorry that you experienced this. We do hope you can return and give us another chance.

6/10 一般般

Matt

商務旅客
喜歡:整潔度和員工素質
I wouldn’t really consider it a 4 star hotel but it was okay just a regular clean 3 star hotel imo.
於 2024 年 1 月住了 4 晚
Customer Service 於 2024年1月31日回覆
Matt, we appreciate your feedback. While we're glad to hear that you found our space to be clean, we strive to deliver a stay that exceeds guest expectations. Please know that we continuously strive to improve our services and aim to deliver a better experience in the future.

10/10 有夠讚

Mark,Saint Marys

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, Comfortable, Great Lobby
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日回覆
Mark, thank you for your wonderful comments. At New Haven Hotel, we are delighted to hear that you found your stay both clean and comfortable, and that you enjoyed our welcoming lobby. We hope to see you again soon for another memorable experience.

10/10 有夠讚

Kay

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Kay, thank you for choosing New Haven Hotel and for your fantastic rating on Expedia. We are absolutely thrilled by your support. We cannot wait to welcome you back for another outstanding experience.

10/10 有夠讚

Hope

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Hope, thank you for your top score Expedia review. At New Haven Hotel, we strive to deliver an exceptional experience for all our guests and are pleased to know we met that mark during your stay. We hope to welcome you again in the future!

10/10 有夠讚

Constance

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff nice front desk. Housekeeping found and returned my glasses! Great value. Big lobby, relaxing safe & quiet.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月28日回覆
Constance, it's wonderful to hear that you enjoyed your visit at the New Haven Hotel. We're glad you found the front desk warm and welcoming, and that our housekeeping team was able to reunite you with your glasses. It sounds like you enjoyed the ample space and tranquil ambience of our lobby as well. Hearing that you felt safe and appreciated the great value we offer truly validates our dedication to delivering top-notch experiences. We look forward to welcoming you back on your next trip!

10/10 有夠讚

Ronald

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is my go to hotel in New Haven.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月27日回覆
Ronald, it's fantastic to hear that New Haven Hotel is your preferred choice when visiting New Haven. We appreciate your loyalty and hope to see you back soon.

10/10 有夠讚

jiyoung,hooksett

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Jiyoung, thank you for your superb rating on Expedia! We're delighted to know you enjoyed your stay at New Haven Hotel. Your satisfaction is our ultimate reward. We look forward to welcoming you back in the future.

10/10 有夠讚

Marilyn

喜歡:整潔度、員工素質和設施服務
Excellent experience
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月25日回覆
Marilyn, we're pleased to hear about your wonderful experience at the New Haven Hotel. We hope to have the opportunity to serve you again in the future.