New Cassel Vacation Rentals

"The staff was helpful and knowledgeable. Room was always very clean"

"Location is across the street from Airtrain, m"

"The Opera House Hotel is a gem in the south Bronx. Check in was very smooth and we were given a sheet explaining how everything "works" at the hotel. I can't emphasize enough how clean the property was. I couldn't say the same for the sidewalks outside, but inside was very impressive. Even the elevators and the stairwells were spotless. We thought the elevator was a bit sluggish, but got the job done. The room was also very clean and tidy. We thought the bulbs in the lamps on either side of the bed were fairly dim, but we preferred them to the overhead light. One of the switches was very loose and you had to hold the bulb still to turn the switch. Likewise, the desklamp had no bulb in it. Had we spent more time in the room we would have probably asked about a new bulb for that fixture. Unlike most hotels we've stayed at, there were no complimentary containers of shampoo or lotion. The shower in the bathroom was very modern and clean. There were soap, shampoo, and conditioner dispensers in the shower. The closet in the room was nice and big, with hangers, but there was no hair dryer or iron/ironing board in the room. The bed was comfortable but the laarge pillows were fairly solid and not the most comfortable to us. We felt it was fairly warm in the room, even though outside temps were in the 50s and 60s. We ended up running the AC to keep the room comfortable. We were happy with our stay and will probably stay there again on our next visit to our son's family."

"Very impressed by this hotel! Super clean and comfortable. The staff were amazing and very helpful! We felt comfortable walking around outside the hotel and it has lots of access to public transportation both bus and subway. I would love to stay here again on our next visit to the area!"

"I lived my stay here everything was well put together"

"Good"

"Room was clean but elevator seemed old and made sounds. Also the floor in the breakfast area was not clean. They needed more staff. While the staff were very pleasant, I had a billing issue as they couldn't see that I paid for my room via Orbitz and I was accidentally charged again for my stay. Took some time to investigate the matter. "

"Upon entering my reserved room, I was met with a cigarette odor, very unpleasant. Room key gave difficulty resulting in having to ask staff to reprogram the key several times. "

"Llegue tarde al check in pero avise por tf y la señorita no fue amable en su atencion. No nos queria dejar a entrar a nuestro cuarto a pesar de estar pagado. Felizmente llego a kas 7am otra empleada y nos dejo entraral cuarto."