Nepenthes Trail Tours

Good service by hotel staff

Excellent at the arriving door. Went to the desk and not well explaining everything. We didn’t know that all the drinks in the fridge are free so we didn’t touch it, No wardrobe in the room and was hard for 10 days our clothes still in our suitcases. Noisy next room during the night making loud noises. Shower was not working. Big light by the sofa was not working and we reported it. We did expect higher standards for the price we paid for ten days but felt letdown. We did asked to move to other room due to issues but was told we couldn’t and also asked to downgrade but still she said no. The good thing was clean and polite housekeeping staff. Porters on the lobby were all excellent staff. And most of the receptionist staff were very good except the other one (woman). Mall was so good and easy to access. The view from the balcony was pretty good except the smoggy atmosphere.

Ideally located, immaculately clean with amazing staff. Highly recommended.