I had high expectations for the Royalton Negril, especially given its reputation and premium pricing, but our one-night stay was anything but relaxing. It was meant to be the grand finale of a great vacation, yet it turned out to be the most stressful part of the trip.
Check-in was a nightmare. We arrived just before 1 PM and spent over 45 minutes waiting at the front desk. Though we were told both rooms would be ready by 3 PM, we didn’t get access to our second room until after 6 PM—over three hours late. Even worse, the delay was blamed on missing pillowcases and then "lost paperwork," which forced us to redo the check in paperwork, dragging the process out even longer. We ended up missing a planned excursion because of the delays.
The condition of the rooms was shocking. Rooms had a foul odor in the bathroom, like raw sewage, and the mini-fridge smelled of mold. The sink was clogged, and water was leaking from a light fixture above, posing a clear safety hazard. Cups were dirty, and the bedding had stains and hair on it—totally unacceptable at any hotel, let alone a resort at this price point. To top it off, during checkout we were told—again—that our room records were missing. We had to fill out paperwork for a third time, making us late for our shuttle to the airport.
In short, the Royalton Negril failed at the basics: cleanliness, organization, and guest service. This was the most disorganized hotel experience I’ve had in yea
