It seemed like most staff did not want to be there. There were a few friendly staff, one was TJay at the lobby bar and Damien our taxi driver. They were awesome…. Cant say that for the rest. We waited 3 hours for our room, they did decorate the room for my son 16th Birthday but other than that, rooms need upgrades, shower smelled HORRIBLE, resort was very boring , no beachside service, no room service, no restaurant choices, no entertainment and the whole resort closed by 11pm. If you are hungry after 10pm, good luck. It was not welcoming at all.