The butlers was terrible. We had to ask for stuff multiple times like juice and liquor. We never got our mini fridge restocked. We had take our luggage to front no one was available to help with luggage. Desserts was hard. We ask for our room to be decorated all we got was sign on our door. No welcome drink.
Rutasha
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Esther
情侶出遊, 團體旅遊
2025 年 6 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing few days at this property.
Once the trip was booked, a rep named Chantae reached out to see if she can be of service. We chose the birthday decoration package and we were exceptionally pleased with the outcome once it was completed!
Upon arrival at the airport, we were greeted and checked in quickly. We had access to the resort immediately and met up with our friends that were already there.
The rain didn’t dampen our spirits. The Vibe team was amazing keeping us entertained, the bar was always packed and busy as the drinks were always flowing and the bartenders kept everyone happy. There was a good selection of restaurants, especially the Jerk Hut.
There’s always something to do and never a dull moment! We will be back!
Esther
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Nadia
家庭旅遊
2025 年 6 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
Easy access to the beach. Got a massage and it was wonderful
Nadia
於 2025 年 5 月住了 3 晚
4/10 不太好
Karlene
家庭旅遊
2025 年 6 月 3 日
不喜歡:員工素質和住宿環境和硬體
Lighting was next to none at night in lobby and walkway. Broken lock, lack of iron and inconsistencies with correcting wrongs and getting issues resolved
Karlene
於 2025 年 5 月住了 4 晚
8/10 不錯哦
Monica
2025 年 5 月 28 日
Monica
於 2025 年 5 月住了 5 晚
8/10 不錯哦
DALE
2025 年 4 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Chante the expedia, liaison manager. Was very helpful in resolving my room issue. She continued to follow up with me until the problem was resolved. Tameka, at the bar by the pool on the hideaway side was also awesome as well.
DALE
於 2025 年 4 月住了 5 晚
6/10 一般般
Alexis
2025 年 4 月 29 日
喜歡:員工素質
Alexis
於 2025 年 4 月住了 4 晚
6/10 一般般
Viatta Ann
情侶出遊
2025 年 4 月 25 日
喜歡:整潔度和員工素質
Staff upon arrival were great. Staff at adult pool were amazing and attentive. Housekeeping was phenomenal.
Restaurant reservations had to be made through app and staff was not accommodating with assisting (particularly a male in the lobby… rude and condescending). We didn’t spend over 4k to be told to go to the buffet. Very disappointing. Also, when asking where hot tub was, we were told they do not have one. They ran out of Tito’s one day and they do not have limes for drinks or olives for martinis or Bloody Mary. We were offered lime juice. So, make a stop when coming from airport to get your own garnishes/fruit. The web states you can go to sister resort (Lido) however, that is not true. Overall, we still enjoyed our stay through the disappointments.
Viatta Ann
於 2025 年 4 月住了 5 晚
6/10 一般般
Roger
團體旅遊
2025 年 4 月 18 日
喜歡:整潔度和員工素質
The.resort need a face lift furniture in room
Are used fridge doesnt cool, food.always rhe same.not enought varieties.
I.would.nit go back so expensive i rate this.hotel.3.5 start
Roger
於 2025 年 4 月住了 7 晚
10/10 有夠讚
Barbara
2025 年 4 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was amazing
Barbara
於 2025 年 4 月住了 5 晚
10/10 有夠讚
Keri Marie
情侶出遊
2025 年 4 月 4 日
喜歡:整潔度、員工素質和設施服務
The staff were wonderful. I loved how friendly and outgoing they were and they made it a point every day to make you feel welcome. The property is dated and needs some maintenance, but the views are breathtaking. The food at the buffet was delicious! The two cooks who made omelets every morning always had a smile on their faces and they were so friendly, even when some people were grumpy . I’ve never been at a resort where I loved almost everything. We enjoyed eating At Dorado , ocean point, and calypso. I appreciated the separation of families and adults and loved to be able to do activities, the beach and bars on both sides. I also enjoyed access to walk across other beaches. We thought there was a lot of variety in the restaurant choices as well as having snacks at the coffee shop and sports bar. The only negative thing was our swim out room was right on the end (busiest place) where the staff and guests walked by constantly and we had a lot of noise such as cleaning carts and conversations going by . The view and room itself was beautiful , I would just pick a different location next time.
Keri Marie
於 2025 年 3 月住了 5 晚
6/10 一般般
Christine M
團體旅遊
2025 年 3 月 29 日
喜歡:整潔度
First, I would have to say that my husband and I have been to many all inclusives. I have never seen an all inclusive resort that put such a high expectation on tipping. We literally spent hundreds in tipping. you would expect the service to be just as high. We went all week without our housekeeper replacing our coffee packet. We had to ask. One day we did not get two washcloths. I called the front desk and they said they would get one right up. We waited. I called again. They said it was because of the weather. It was raining out. We never got one. On Thursday, the day before we left, the front desk called to let us know that our housekeeper was off the next day and if we needed anything leave her a note on the bed. I have never had people be so blatant about a tip.
The rooms smelled musty all week long. The staff stands outside and will snag you and ask you how your time is and our friends got talked in to an hour long discussion about timeshare. They stopped us to ask about our stay. Said we could get a deep clean for the musty smell, and maybe a gift on our anniversary! My husband declined the sales pitch. No deep clean came, and no gift. We could never get a reservation at one of the restaurants at a decent time. The app for it sucked. We walked in and asked to be squeezed in and were sometimes able. If you’re going to spend this kind of money, go to Sandals where they have more things to do.
Christine M
於 2025 年 3 月住了 7 晚
4/10 不太好
mr wayne
2025 年 3 月 28 日
喜歡:整潔度和住宿環境和硬體
So disappointed with this property! Stayed at the Royalton 4 times previously and this was my first time in the sister hotel the hideaway. Had the penthouse suite which had huge jacuzzi pool overlooking the ocean. This was my main reason for choosing this room but sadly the jacuzzi was unusable as it was freezing cold. I asked numerous times for somebody to come and fix it but this never happened. Also, i thought i would try the jacuzzi bathtub in the bathroom. However, this had no plug so no way of being able to use this facility either! I was told i had 24/7 room service and a butler and so ordered breakfast at 7am. Breakfast delivered cold at 9am! Numerous complaints made on the property and i was told it would be dealt with and i would be called or/and emailed with a response and resolution. This hasnt happened either so a dreadful experience from a 5 star resort im afraid
mr wayne
於 2025 年 3 月住了 1 晚
6/10 一般般
Gaille
團體旅遊
2025 年 3 月 18 日
喜歡:員工素質、設施服務和住宿環境和硬體
The resort could do with a little upgrade but, it was ok. The food was terrible, they need better cooks.
Gaille
於 2025 年 3 月住了 3 晚
8/10 不錯哦
Taury
情侶出遊
2025 年 3 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like the overall stay a lot. Only thing is the room service food was cold everytime we ordered and it arrived
Taury
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Tonya
2025 年 3 月 14 日
Tonya
於 2025 年 3 月住了 1 晚
6/10 一般般
Thomas
2025 年 3 月 7 日
不喜歡:整潔度、員工素質和住宿環境和硬體
I will was extremely disappointed. I have stayed here before but never again. I woild not consider this a "luxury " resorts. Our room was out dated, leaked paint into our swim up pool which one fixed and the third night the ceiling in the room leaked water and our floor wae dangerously wet.
Guess services was no help
Thomas
於 2025 年 3 月住了 5 晚
10/10 有夠讚
Debra
情侶出遊
2025 年 3 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed at Hideaway at Royalton Negril. It was perfect for us. The food was exceptional. Staff were friendly and helpful. The entertainment was good. It's located on a point so on the beach it was only people who were staying at Royalton allowed. There was no cross traffic from other resorts or locals trying to sell stuff. I felt completely comfortable leaving our items on our lounge chairs for extended periods of time while we ate, swam or whatever. What I really like was it had a mix of nice sandy beach and rocky shore so the beach sitting/ocean floating was great but also, the snorkeling was fantastic. I saw live conch for the first time, many starfish, different color sea urchins and tons of fish I couldn't begin to identify.
Debra
於 2025 年 2 月住了 6 晚
2/10 很糟糕
Paul
情侶出遊
2025 年 3 月 3 日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
The beach is great.
Paul
於 2025 年 2 月住了 10 晚
10/10 有夠讚
真實旅客
2025 年 3 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2025 年 2 月住了 3 晚
8/10 不錯哦
Lauren
2025 年 2 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Lauren
於 2025 年 2 月住了 5 晚
10/10 有夠讚
Michelle,Lenexa
2025 年 2 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Michelle
於 2025 年 2 月住了 7 晚
8/10 不錯哦
Lascelles
家庭旅遊
2025 年 2 月 19 日
喜歡:整潔度、員工素質和設施服務
The property has a scenic view of the sea and mountains that is calming and refreshing. From our room we were able to observe both sunrise and sunset. They also appear to be respective of the environment
Lascelles
於 2025 年 2 月住了 2 晚
4/10 不太好
Patricia
情侶出遊
2025 年 2 月 19 日
No bananas, no limes, no mint, no cranberry juice, no 7up. We asked fir 4 different drinks and they had none, so finally just asked for a rum and 7...NOPE...NO 7UP. We just laughed. They had no booze at half the bars. They mixed up online dinner reservations every night, so then they tell you to ho to buffet. It is truly unbelievable. I spent my hard earned money . I will never return to this resort that must be going under. Room was beautiful and view was nice but everything else was very very poor.