Regret instantly set in as we walked down the hallway to our hotel room. There was very visible water damage on the ceiling tiles, walls, and carpet—just in the hallway alone. In addition, there was a strong odor of mold and stale food, far from the clean, fresh scent one would expect from a typical Holiday Inn experience.
Upon entering our room, we saw “repairs” along multiple walls and the ceiling where water had leaked and caused damage. Large sections of the ceiling were bowing and looked unsafe. This was motel quality labeled as a hotel—far from excellent and not what you would expect from Holiday Inn. It’s shocking that this location even remains open, as repairs are clearly long overdue
Customer service was also poor. The staff were neither welcoming upon check-in nor helpful. When my husband asked if they had luggage carts, the lady behind the counter pointed over in the direction of the carts without a word said and annoyance all over her face. It was evident that they didn’t want to be there and didn’t care about their jobs or customers.