The hotel is nice and clean. The location is ok, approximately 15-20 minutes from downtown Nashville. A great perk is the on-site parking, which is the reason I chose this hotel. Upon check-in, I asked if the sheets are changed daily or after each stay and if my room had clean sheets (I noticed hotels are starting to keep dirty sheets on beds and not changing them between customers). The receptionist was polite and stated it was not noted in the special request but she will ensure new sheet are provided the next day. I returned to the front desk the following day for a follow-up. I was told the room would be serviced and housekeeping was informed. My room was not serviced my entire stay, 3 nights. The day of check-out, house keeping was eager to service the room and opened the door while i was in a towel fresh out the shower (the sink area is at the front entrance exposed to the hall). Instead of closing the door quickly, the lady stared at me stating room service, as if I were to let her in. When I just staired at her, she finally closed the door. On the second night I attempted to order a cookie at the bar, which was listed on the menu. The bartender looked at me like I was stupid and said we don't sell cookies here, they are sold at the snack bar/store. I walked away feeling embarrassed based on how he treated me in front of guest. I called the front desk later that evening to double check it warmed cookies are sold at the bar, the desk clerk confirmed they do.
