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Best Western Plus Crystal, Hotel & Spa

4.0 star property
Find a peaceful urban escape at this Nancy City Centre hotel with a luxury spa and indoor pool, perfect after a day of exploration.

Choose dates to view prices

Best Western Plus Crystal Hotel & Spa in Nancy offers Ayurvedic treatments and body scrubs. Enjoy the indoor pool with sun loungers. The library provides a quiet space to read or work with WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is NT$3,395
NT$3,896 total
includes taxes & fees
Feb 12 - Feb 13

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking (Small Room)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) | Minibar, in-room safe, desk, laptop workspace

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Bathrobes
  • Sleeps 4
  • 1 King Bed

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NT$2,611 total
includes taxes & fees
Feb 1 - Feb 2
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About the neighborhood

Located in Nancy City Centre, a neighborhood in Nancy, Best Western Plus Crystal, Hotel & Spa is in a shopping district and near a train station. Lorraine Regional Natural Park and Parc de la Pepiniere reflect the area's natural beauty and area attractions include Le Manège du Parc Sainte-Marie and Magic Bowling. Muséum-Aquarium de Nancy and Jardin Botanique du Montet are also worth visiting.
Visit our Nancy travel guideOpens in a new window
Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000

What's nearby

  • Congress Center Jean Prouve - 3 min walk - 0.3 km
  • Villa Majorelle - 3 min walk - 0.3 km
  • Place Stanislas - 6 min walk - 0.6 km
  • Nancy Hotel de Ville - 6 min walk - 0.6 km
  • Nancy Cathedral - 8 min walk - 0.7 km

Getting around

  • Nancy Station - 5 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive

Restaurants

  • ‪L'Excelsior - ‬3 min walk
  • ‪Le Pub - ‬3 min walk
  • ‪Brasserie Robe des champs - ‬1 min walk
  • ‪Le Bouche à Oreille - ‬4 min walk
  • ‪Quick - ‬2 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

Upscale hotel located in Nancy City Centre
Take advantage of a terrace, a library, and dry cleaning/laundry services at Best Western Plus Crystal, Hotel & Spa. Indulge in a body scrub, Ayurvedic treatments, and a facial at the onsite spa. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool along with sun loungers
  • Buffet breakfast (surcharge), a banquet hall, and a front-desk safe
  • An elevator, meeting rooms, and multilingual staff
  • Coworking spaces, luggage storage, and a computer station
Room features
All 81 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 43-inch flat-screen TVs with premium channels
  • Wardrobes/closets, free infant beds, and electric kettles

Similar properties

Front of property
Hôtel Littéraire Stendhal et Spa
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 334 reviews
Hôtel Littéraire Stendhal et Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.50 for adults and EUR 8 for children
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 4 to February 8:
  • Sauna
  • Spa
  • Swimming pool
The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.50 for adults and EUR 8 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

Does Best Western Plus Crystal, Hotel & Spa have a pool?

Yes, this property has an indoor pool. The pool is closed seasonally each year from January 4 to February 8.

How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?

As of 2026/1/16, prices found for a 1-night stay for 2 adults at Best Western Plus Crystal, Hotel & Spa on 2026/2/12 start from NT$3,395, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Plus Crystal, Hotel & Spa pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Best Western Plus Crystal, Hotel & Spa doesn't offer parking.

What time is check-in at Best Western Plus Crystal, Hotel & Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Plus Crystal, Hotel & Spa?

Check-out is at noon.

Where is Best Western Plus Crystal, Hotel & Spa located?

Located in Nancy City Centre, this spa hotel is within a 5-minute walk of Congress Center Jean Prouve and Chambre de Commerce. Villa Majorelle and Nancy Tourism Office are also within 10 minutes. Nancy Station is 5 minutes by foot.

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Reviews

Best Western Plus Crystal, Hotel & Spa Reviews

8.4

Very Good

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 211 out of 514 reviews
Rating 8 - Good. 226 out of 514 reviews
Rating 6 - Okay. 54 out of 514 reviews
Rating 4 - Poor. 12 out of 514 reviews
Rating 2 - Terrible. 11 out of 514 reviews

Reviews

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art Nouveau weekend in Nancy

Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa.
Stayed 1 night in Feb 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well run hotel. Excellent property conditions. Wonderful bed.
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.
Stayed 4 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Nancy

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Stayed 2 nights in May 2024

8/10 Good

Carl S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

****

Great location, modern and spacious rooms, and above all, wonderful staff. Breakfast is okay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.
Stayed 2 nights in Jun 2024

8/10 Good

Annie

Liked: Staff & service, room comfort

Overall a good experience

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Stayed 2 nights in May 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean and comfortable place to stay in Nancy.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service and checkin. Room excellent. Handy to all parts of the city.
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, thank you
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcoming

Great location. Helpful staff. Clean room. Nice terrace bar. Nice pool
Stayed 5 nights in Aug 2025

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, services, value
Stayed 1 night in Aug 2022

8/10 Good

Carl S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to the sights around Place Stanislas. Updated lobby and the room, though small, was clean, quiet and comfortable. Extensive breakfast buffet is available, though you can also find good coffee/pastry spots nearby. Overall enjoyed our stay at the BW Plus Crystal.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Stayed 3 nights in Jul 2023

2/10 Terrible

Pascal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
piscine payante aux clients de l'hotel non spécifié sur hotel.com .... pas normal, a force d'économiser sur les choses vous perdrez des clients.
Stayed 1 night in Aug 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre irréprochable avec un personnel au top je recommande
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour... Idéal pour un WE détente à 2

Très bien situé, décoration moderne, buffet petit déjeuner de qualité. À recommander pour un week-end détente en couple avec le SPA/massage intégré à l’hôtel
Stayed 1 night in Sep 2025

2/10 Terrible

Laurent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Une expérience client décevante du début à la fin

Nous avons séjourné une nuit (samedi à dimanche) au Best Western Plus Crystal à Nancy et ce sera la dernière. Dès notre arrivée, l’accueil a donné le ton : personne à la réception, le seule employé présent était occupé au téléphone et semblait nous ignorer. L’enregistrement, malgré une réservation déjà effectuée en ligne, a été d’une lenteur insupportable. On m’a contraint à remplir une fiche inutile sur un écran tactile minuscule, en qwerty (!), peu réactif, avec des questions intrusives comme les raisons de mon séjour. Tout cela sous le regard d’un personnel froid et peu aimable. Le lendemain, j’ai pris seul le petit déjeuner car ma femme, malade, n’a pas pu sortir de la chambre. Lors du départ, j’ai demandé si le petit déjeuner non consommé pouvait être déduit. Refus catégorique, sans aucune considération ni geste commercial, de la part du même personnel désagréable. Nous avons été clients réguliers de cet hôtel, mais le niveau de service et d’attention à la clientèle s’est effondré au fil des années. C’est bien dommage, car les chambres restent agréables. Nous ne reviendrons plus et ne le recommandons pas (plus).
Stayed 1 night in Sep 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Ik vond het een hele fijne accommodatie in het centrum. Alles op loopafstand, perfect! Mooi en nieuw hotel. Leuke bar ook. Alleen de kamer vond ik voor een superior kamer klein, donker en simpel.
Stayed 1 night in Jul 2025

8/10 Good

Ulrich

Liked: Cleanliness, staff & service
Ce que j'ai pas apprécié le mini bar est payant alors c'est le cas avec d'autres concurrents. J'ai pas été informé à l'accueil. Par contre j'avais chambre de luxe dans un hôtel à Paris mais le mini bar était compris dans le forfait.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Jul 2025

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel hôtel

Très bon séjour, hôtel sympa avec le spa
Stayed 1 night in Jun 2025

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien, personnel très serviable et agréable! Spa très appréciable , petit déjeuner excellent ! Je reviendrai avec plaisir ☺️
Stayed 1 night in Jun 2025