Find hotels in Mystic Shores, Spring Branch

"loved the activities, something for everyone in our group."

"Horrible dirty bad customer service"

"The hotel was great! It was very clean and smelled brand new. The breakfast was fantastic and had a lot of options, and was well stocked. I do wish our room had been cleaned and stocked with clean towels. They advertise doing this every other day, but this did not happen on our 3 day stay. Overall would recommend this hotel."

"We have stayed here a few times and were sad to see it’s original rustic style changed to a modernized look. The rustic style was one of the reasons we enjoyed staying there. We came for spring break and some of the amenities were not guest or weather prepared. The game room had all out of order signs but only two or three games at most working. The outdoor lounge area only had two heaters set up and there were pipe leaks dripping onto the giant checkers play area making it a hazardous mess. Our room, hallways and lobby area were pretty clean. The staff overall was great and Daniel from the poolside waitstaff was awesome and friendly! "

"Great place to stay and pet friendly!"

"Staff was beyond amazing! Stacy made my trip happen and without her I couldn’t have enjoyed my stay!!!"

"Much nicer than expected. Staff friendly, great view and walking distance to downtown. "

"Staff is super friendly and helpful. Cafe made me coffee 30 minutes before they were even open and did it with a smile. Checkin was great."

"I am writing to express my disappointment with my recent stay and the issues we experienced during check-in and with the condition of our room. Our check-in time was scheduled for 3:00 PM, however, when we arrived at the hotel, our room was not ready. We were required to wait past the designated check-in time, which was frustrating after planning our arrival based on the stated policy. Once we were finally able to access the room, we encountered a more concerning issue, the door would not properly lock. This created a safety concern and made us feel uncomfortable leaving our belongings in the room or relaxing during our stay. A functioning and secure door is a basic expectation for any hotel accommodation. The lock was fixed by maintenance but we were ready to go to sleep and waiting for them to fix the door was another inconvenience. We chose Hampton/Hilton because of its reputation for quality and reliability, so this experience was disappointing. I would appreciate your review of this situation and any steps you can take to address the inconvenience and safety concern we experienced."