Extremely disappointing — reservation confirmed, but hotel appeared closed
I had a confirmed reservation through Expedia at Landhotel & Gasthof Grätz for check-in at 4:00 PST on September 30 and check-out on October 2.
After traveling from Munich Airport, we arrived at the hotel expecting to check in. However, there was nobody at the property. We tried calling the available telephone numbers, but nobody answered. We waited at the property until approximately 5:00 PST, but there was still no staff, no visible activity, and no indication that the hotel was operating, either inside or outside the building.
This was extremely frustrating, particularly after traveling internationally and making the trip to the property based on a confirmed Expedia reservation.
I will be contacting Expedia regarding this reservation because I do not understand how a reservation could have been confirmed for a property that appeared to be closed or not operating at the time of our arrival.
I will also be contacting Wells Fargo regarding the charge and requesting that they investigate the transaction.
I hope Expedia will investigate this situation and explain why this reservation was confirmed.