A stay that was fraught with problems, an unresponsive staff, poor service and horrible food in the restaurant.
Ahotel that cannot provide basics.
Let me start by saying I hate to write negative reviews but occasionally they raw unavoidable.
I had booked 2 rooms sat the hotel and regretted this the moment I stepped into the hotel.
Day 1: They assigned us 2 rooms on the end floor. My room was a disaster and reeked of cigarette smoke as soon as I entered. This is a non-smoking floor! I asked for the room to be changed and then the real problems started.
There was no hot water in either room. We had to call and we're told they were working on the problem but we did not have hot water for showers. Unacceptable.
After a long day of travel we wanted to go down to the restaurant and get a cup of coffee. The restaurant was open, the inside portion, but the out side was being fu. The fumes were unbearable, noth in the cafe and in the hotel. They never mentioned this to us when we booked. Completely unacceptable.
Day 2: Hot water in room 1 fixed but still no not water in my room. I called again at 8AM, at 10 AM, at 12, at 3 PM, at 5 PM. NO HOT WATER WAS EVER AVAILABLE. At 6 PM they offered to change my room, yet again, but by this time it was too late.
The restaurant was completely closed for fumigation. The hotel lobby and surroundings were unbearable with chemical odors.
Day 3; Stil no hot water. Thank god I was leaving. The staff at breakfast was desultory. We left.
