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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban hotel with free breakfast and a fitness center

Choose dates to view prices

SureStay Plus Hotel by Best Western Mountain View is close to Googleplex and Shoreline Amphitheatre. Guests love the warm lobby with a fireplace, outdoor pool, free self-parking, and in-room WiFi. The multilingual staff and concierge team are praised for their helpful service.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet friendly
  • 24/7 front desk
The current price is NT$2,993
NT$3,298 total
includes taxes & fees
Nov 27 - Nov 28

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Private bathroom
Hair dryer
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Private bathroom
Hair dryer
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(12 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Private bathroom
Hair dryer
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Private bathroom
Hair dryer
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

King Room with Kitchen

  • Sleeps 2

Room With Two Queen Beds

  • Sleeps 4

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Nov 30 - Dec 1
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About the neighborhood

Map
Mountain View, CA

What's nearby

  • San Andreas Fault Trail - 2 min walk - 0.2 km
  • Rengstorff Park - 8 min walk - 0.7 km
  • San Antonio Shopping Center - 10 min walk - 0.8 km
  • Mountain View Center for the Performing Arts - 4 min drive - 2.5 km
  • Los Altos History Museum - 4 min drive - 2.6 km

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 25 min drive

Restaurants

  • ‪Kunjip Tofu - ‬9 min walk
  • ‪Taco Bell - ‬11 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Gen Korean BBQ House - ‬7 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Hotel near Palo Alto VA Hospital
Located close to Shoreline Amphitheatre, SureStay Plus Hotel by Best Western Mountain View provides free breakfast, a fireplace in the lobby, and a gym. In addition to a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • A 24-hour front desk, smoke-free premises, and a TV in the lobby
  • Concierge services, coffee/tea in the lobby, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 71 rooms have comforts such as fireplaces and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May 01 to October 31
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

Does SureStay Plus Hotel by Best Western Mountain View have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of 2025/11/20, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on 2025/11/27 start from NT$2,993, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Mountain View pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 30 per accommodation, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Mountain View?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at SureStay Plus Hotel by Best Western Mountain View?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Mountain View located?

Located in North Los Altos, this hotel is 2.5 mi (4.1 km) from Palo Alto VA Hospital and within 6 mi (10 km) of Shoreline Amphitheatre and Stanford University. Stanford University Medical Center and Santa Clara Convention Center are also within 9 mi (15 km). San Antonio Station is 16 minutes by foot.

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SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 236 out of 957 reviews
Rating 8 - Good. 324 out of 957 reviews
Rating 6 - Okay. 211 out of 957 reviews
Rating 4 - Poor. 114 out of 957 reviews
Rating 2 - Terrible. 72 out of 957 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaylynn

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The front desk staff were great and helpful. I would go back again.
Stayed 1 night in Nov 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, good value, friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Hye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself seems old but the overall condition was quite clean. Good restaurants were nearby.
Stayed 1 night in Oct 2025

10/10 Excellent

Angielyn

Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean.
Stayed 1 night in Oct 2025

4/10 Poor

Princess

Disliked: Cleanliness, amenities, property conditions & facilities
The room had ants when we arrived, our heater did not work, and the front door had a crack in it. very upsetting because the hotel could not give us a discount since we used Expedia to book
Stayed 2 nights in Nov 2025

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice and quiet..staff was friendly..no complaints at all from me
Stayed 3 nights in Jul 2025

2/10 Terrible

Jill-ann

Disliked: Staff & service, property conditions & facilities
Make sure staff or anyone opens the residence doors and leaves them open. Our room door was found open after returning from dinner.
Stayed 2 nights in Oct 2025

8/10 Good

Gian

Liked: Cleanliness, staff & service
Clean room and comfortable bed. That’s all we needed for one night.
Stayed 1 night in Aug 2025

8/10 Good

Ida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast ok, feel the stomach
Stayed 1 night in Aug 2025

10/10 Excellent

Judi

Liked: Cleanliness, property conditions & facilities
All those at the front desk were excellent!
Stayed 1 night in May 2025

6/10 Okay

Bhavesh

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Aug 2025

6/10 Okay

Michael

Good value
Stayed 2 nights in May 2025

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, safe and quiet neighborhood, nice walking around
Stayed 3 nights in Feb 2025

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
We were welcomed with the big stains on the carpet. A dead bug smashed on the wall a big wad of goop by the door still determined to be what it is and just dirty would not stay there again would not recommend staff was nice, but that’s about it.
Stains all over carpet
Mystery gunk in the bathroom
Dead bugs on the wall
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room looked nothing like the photos on hotels .com .Room needs some upgrades Capet need to be cleaned . Night staff is very rude.
Stayed 1 night in Aug 2025

8/10 Good

Ahammed

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is two story building and the front desk is available round the clock and helpful.
Stayed 4 nights in Apr 2025

4/10 Poor

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did not like the mold in the shower tiles, on the bathroom floor, behind the faucet.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Staff was very friendly.
Stayed 3 nights in Jul 2024

8/10 Good

Katherine

Liked: Staff & service, room comfort

Comfortable

Really enjoyed our stay. It’s super quiet. Breakfast was average but pretty good selection. Customer service was very good, everyone was very friendly.
Stayed 4 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was well-laid out. The staff are helpful. Good value for the price.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.
Stayed 1 night in Aug 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious, although I had to place the microwave on the floor to be able to plug it in. This wouldn’t be accessible to someone who can’t lift, bend over, get back up, and so on. Same for the coffee machine, although I didn’t use that. I feel that this should have been communicated to some extent. My stay was otherwise very nice and I enjoyed the breakfast!
Stayed 2 nights in Jul 2025

10/10 Excellent

chris

Liked: Staff & service, amenities, property conditions & facilities
Natalie was a great host. She was very nice and helpful. It was a very good experience.
Stayed 1 night in Feb 2025