"The check-in process is not customer-friendly. I could not find my reservation at the kiosk. Only two regular front desk counters were open, the wait time exceeded 20 minutes. If the hotel promotes self-service, the system must be more user-friendly."
"kitchen needs range hood. When trading/collecting a parking pass. Employee should be more polite, It feels like passing through customs, again.
Asking questions like why are you here."