Does Palms, Mount Lavinia have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Palms, Mount Lavinia pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palms, Mount Lavinia?

Self parking is free at this property.

What time is check-in at Palms, Mount Lavinia?

Check-in start time: 2 PM; Check-in end time: 11:30 PM. Early check-in is available for a fee of USD 35 (subject to availability).

What time is check-out at Palms, Mount Lavinia?

Check-out is at noon. Late check-out is available for USD 35 (subject to availability).

Does Palms, Mount Lavinia provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 45 per vehicle applies.

Where is Palms, Mount Lavinia located?

Nestled on the beach, this Mount Lavinia hotel is within 2 mi (3 km) of Mount Lavinia Beach, Siddhalepa Ayurveda Hospital, and Traditional Puppet Art Museum. Dehiwala Zoological Garden and New Delmon Hospital are also within 3 mi (5 km).

Palms, Mount Lavinia Reviews, Deals & Photos 2025

2/10 Terrible

Nina

2020/1/18

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stengt hotell uten at vi ble informert av hotels

Da vi kom til Colombo om natten, og ringte hotellet for å gi beskjed om at vi kom, fikk vi beskjed om at hotellet var stengt/solgt til noen andre. Vi måtte der og da booke oss inn på et annet hotell kl03.00 om natten...… Hotel.com hadde ikke gitt oss beskjed om at hotellet var stengt...….

Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveler

2019/7/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly staff, very good hotel overall. Will repeat if I am in Colombo again

Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

2019/5/28

Disliked: Cleanliness, property conditions & facilities

Room wasn’t cleaned properly, could see small spider’s web everywhere in the room (wall lamps, bed headboard). Tea and coffee tray wasn’t cleaned and used ones had not been replaced with new bags. Wardrobe wasn’t cleaned. TV channels weren’t clear or cannot see at all.

Stayed 1 night in May 2019

6/10 Okay

Zofia

2019/4/28

Liked: Staff & service

Stille rolig sted. Ikke tilgang til strand. Ikke pool bar. Serverer ikke alkohol.

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

2019/3/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms are very big and the hotel staff was very friendly. Only bad thing was the bathroom. It was kind of old and smelled a little.

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

2019/1/28

Liked: Staff & service, room comfort

Disliked: Cleanliness

Pleasant Hotel

Visited for a family gathering. This was a nice hotel. The staff were helpful and friendly. It had a lovely pool and is a short walk from the beach. Overall a good stay.

Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveler

2019/1/7

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The hotel staff were perfect. They were very helpful and great people when it came to needing help. The hotel staff cannot be faltered for anything. Amazing people. the hotel was just 2 to 3 mins walk away from the beach which was very good too. The management that runs the hotel who are Chinese were not accommodating at all. We had booked this hotel because it had a swimming pool and my wife could use it whenever she wanted. That was not the case cos the chairman and the CEO of the hotel (who are the Chinese owners of the business) wanted to get married to each other and they used the swimming pool. We had booked the hotel in advance and we had received no email that this was going to happen. The hotel staff had said they decided just a week before our stay. We were told that they arrange for us to use the swimming pool in a different hotel. Our hotel room did not have adequate wifi. The Management had limited the rooms so that only one device could join the wifi network. We complained a lot of times. Nothing changed until we had 2 days left of our holiday. Also, the electricity was very slow and didn't charge our electrical devices adequately. This didn't change no matter how we complained and the few times they sent over the maintenance guys. I tried to change rooms but it was the same problem with the electricity there as well. Very bad customer service from the owners and the compensation was very bad.

Stayed 7 nights in Dec 2018

6/10 Okay

Verified traveler

2018/12/13

Liked: Staff & service, room comfort

広い部屋でゆっくりくつろげる

Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

2018/12/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good amenity

Stayed 4 nights in Nov 2018

2/10 Terrible

SHARMILA

2018/11/5

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location good but not value for money

VERY BADLY KEP PROPERTY AND NO STAFF AT ANY TIME FOR ANY SERVICE PHONE NOT WORKING BATHROOMS NOT CLEAN NO VARIETY OF FOOD

Stayed 3 nights in Oct 2018

8/10 Good

Rebecca, Melbourne, Australia

2018/10/26

Liked: Cleanliness, staff & service

Huge large rooms. Clean, friendly staff. Amazing pool. Quiet. Not noisy. Very happy!

Stayed 2 nights in Oct 2018

8/10 Good

Chris

2018/1/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Went for a relaxed stay and this is what I got which was nice. For the price of the room it was very cheap and I couldn’t complain was really nice. Also The shower was lovely.

Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveler

2017/12/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

It was amazingly good and the staff were very friendly and supportive tom our stay comfortable

Stayed 3 nights in Dec 2017

8/10 Good

ken, 沖縄

2017/11/20

Liked: Cleanliness, staff & service, room comfort

ビーチまでの近道あり。

開放感有るロビーが気にいりました。又、フロント対応も良い、クリーニングは一日仕上げですの助かりました。冷蔵庫設置有無をチェックしてください。

Stayed 2 nights in Nov 2017

8/10 Good

ken, 沖縄件

2017/11/11

Liked: Staff & service, property conditions & facilities

静けさとプールが気に入りました。

もう少しシャワールームを快適に。日本からの旅行向け、レストランメニューを工夫して下さい。日本のNHKがみたい。

Stayed 5 nights in Nov 2017

10/10 Excellent

chuck, melbourne

2017/9/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with friendly helpful staff.

Situated in a very convenient location. The price is excellent compared to other hotels. Excellent staff always with a smile. The pool is awesome always clean and well maintained so are the rooms. Overall a awesome place for a getaway.

Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

2017/8/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, traditional style hotel

We were touring Sri Lanka and stayed twice, a couple of nights each time. The staff were very helpful, and the hotel was, on the whole, well run. It's a short walk to the beach, but there is a very nice pool and the gardens are beautiful.

Stayed 3 nights in Aug 2017

4/10 Poor

Peter

2017/8/9

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

4 stjerner burde nedgraderes

Desværre et 4 stjernet hotel under forfald. Kunne godt trænge til en modernisering. Dejlige store værelser og hyggeligt poolområde. Desværre har hotellet mistet sin alkohollicens. Så poolbaren var lukket og ingen vin til aftensmaden. Vi måtte gå ud og spise om aftenen, hvis vi ville have vin til vores mad. Havet og stranden er også meget snavset. Srilankanerne bør stramme sig op hvis turisterne skal blive ved med at komme.

Stayed 1 night in Aug 2017

4/10 Poor

Sherryl, Melbourne

2017/7/28

Disliked: Staff & service, property conditions & facilities, room comfort

Extremely poor service quality

The service at this place was unbelievably not up to the standard. In terms of service standards, a lot more has to be improved. Explanations such as the poor standard is due students working, is not acceptable. I would not recommend this place to anyone unless the management is serious about the quality of service they offer. Some of experiences were: Running water suddenly stopped without any warning. When inquired was told that there is no water and it will take one hour for their water supply to restore. Just keeping the customers informed would be a good practice to implement. I had food poisoning from the food I ate at this place. Despite several notifications no staff from this place did contact me even to just discuss with me. My Husband called me from Australia for an urgent family matter. He was told that the system is not working and the call cannot be transferred. The staff agreed to pass a message to me but no one ever passed that message to me until I left few days later. I asked for a blanket and it took two days to deliver that was also after reminders. For the trouble, I went through I was offered a complimentary breakfast on the day I left. I appreciate the gesture but that hardly make any rectifications to poor service. You good a good asset in a fairly good location. Raise up your quality of service. At similar prices the other places I stayed in Sri Lanka offered a lot better service.

Stayed 6 nights in Jul 2017

2/10 Terrible

Verified traveler

2017/2/14

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

they entered room without our permisson

8/10 Good

Verified traveler

2017/2/11

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Average Hotel

Was great coukd be better if wifi was provided in the room as well.

8/10 Good

Verified traveler

2017/1/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth for money. Quiet relaxed place. Staff is friendly and helpful. Hotel is bit old colonial type.

8/10 Good

Eva, Amsterdam

2016/12/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I like this hotel

I like this hotel. My 3rd time staying here. Swimming pool is clean. Rooms are clean, hotel staff is very helpful and friendly. few things though: - Hotel rooms are cleaned well, there is even twice a day cleaning service. I always opt for cleaning every other day, but the rooms are not high tech. They are comfortable and spacious. - Buffet is simple, but good -Check your bill, to make sure everything is correct like always, if there is a mistake, its very easy to solve. Did not have any problems with this hotel. I feel they really go out of there way to make you feel welcome and make sure you have a great time there. Definitely would stay here again.

4/10 Poor

Verified traveler

2016/9/19

Liked: Cleanliness

Disliked: Staff & service

Rooms were clean.. Staffs were friendly but not good enough to keep room service on track... Don't ever think of getting a gud breakfast which comes with the package .. All I can say good is free wifi but that too is on lobby..

4/10 Poor

RajeshKumar, India

2016/8/17

Disliked: Cleanliness, staff & service, property conditions & facilities

I stayed for 3 nights in this property. It was a complete disappointment. I choose this hotel because i enjoyed staying at this place 6 years before. All together it is a mess in this hotel. No proper housekeeping staffs. No one acts on the requests made. Can you believe, we had to wait for a full day to get Towel in the bathroom. All the fittings are outdated. I would surely thing twice to book this hotel again, if it is not maintained properly.

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