Monterey Vacation Rentals

"We arrived late with a genuine emergency — my wife had food poisoning, I had two small children in tow, and I needed to get everyone into a room as quickly as possible. The young woman at the front desk never once made eye contact while I explained the situation. No urgency, no empathy, nothing. Then she assigned us a fourth-floor room on the side of the hotel with a broken elevator. I had to get my sick wife up four flights of stairs, wrangle two small kids, and haul every piece of luggage myself — no cart, no elevator, no offer of help. And those stairs? Pieces of steps were missing with old rusty nails exposed. I was navigating this with two small children and a sick wife in tow. It was a safety hazard, plain and simple. The next morning, the same employee was at the desk. I asked for additional towels — a reasonable request for a room sleeping four people. She smiled and said, "No worries, I'll send them right up." They never came. We returned after a full day out and still had no towels. I had to call down a second time just to get something that should have been standard from the start. There are bad days, and then there are systemic failures in basic hospitality. Staff indifference during a family emergency, a structural safety hazard that could have seriously injured my children, and a follow-through problem that required two requests for extra towels — I won't be back, and I'd encourage families especially to look elsewhere."

"Nice clean old timey hotel. Close walking distance to wharf and aquarium."

"Restaurant was a little over priced, the bar had a good selection, but the bar staff was very unwelcoming. "

"Very tight parking spaces. Generally quiet location, except for a 20+ minute thump & bang session from directly above our ground floor room at 2AM. Light fabric window curtain had noticeable mold spots, probably due to its location above the AC unit. Otherwise, the room was clean and neat. "

"Great upstateroom with partial view of ocean within walking distance to Cannery Row and dining. "

"Loved everything about this hotel. Very clean , staff was friendly. Free coffee . It was great , pool was not super heated it was a nice temp ."

"We had a wonderful experience at this hotel. Great location and staff was great. Lots of fun things for the kids to do. Definitely would stay here again."

"Very nice room. We enjoyed our stay"

"Everyone was very nice. The rooms were nice."