This was my second time staying here. But this experience was horrible. Upon getting to our room, the ceiling can was rattling and making a loud vibrating sound, bar bottle were empty and loud fan running in the bathroom. Put in service request to have bar stocked, but never happened. Also but in service request for fan 3 times and maintenance did respond, but they never fixed the fan. Had to be moved to another room because we wasn't able to sleep due to the fan noise. I was also there for my birthday and wanted to go to the steak restaurant, but was reservations avaible my entire 5 days there. How is that possible as we checked every day from the first day we arrived. Went and complained to front desk staff and was promised hey would figure out something and get back to me, but no one never got to me. NO response, follow-up or calls as promised. I won be coming back for a third stay based on this experience, nor recommend it as I have done in the past.