Mr. Miller tried his best to accommodate, staff communication was poor, maintenance couldn't resolved the air conditioning issues. Did not come back to repair television cable. When he finally came he said it was a call about a refrigerator not working.
Tamara
於 2025 年 7 月住了 6 晚
8/10 不錯哦
Matthew
親子旅遊
2025 年 7 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The view around this property is beautiful. Majority of the staff that I dealt with were wonderful. The number system for the rooms is a bit confusing making it hard to locate family members in other areas of the resort. The resort provides wifi thru out the property which is great, however I did come across a few weak to no coverage areas. Also the rooms seem a bit outdated with the lack of available outlets. My room had only 2 I could access without having to move the dresser. I suppose most visitors to the resort don't drive but I did and the area for parking isn't paved at all and is a bit of a walk to the Gran side of the resort. There are plenty of dining options available but sit down restaurants that aren't buffet need reservations.
Matthew
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Luana
家庭旅遊
2025 年 7 月 31 日
喜歡:設施服務和住宿環境和硬體
Check in took too long over an hour with some staff being short/rude when i was confused about how things worked, such as poolside cabana rental.
When I spend as much as I did I expect kindness as a mother traveling with 2 children.
Luana
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Christopher
家庭旅遊
2025 年 7 月 31 日
The room needs to upgrade the phone wasn't working the ceiling was leaking and there were no towels in the room when we arrived. It was alsoy daughters birthday and they had promised to decorate the room but that wasn't done. However, Kerry Ann at the front desk was very nice and gave us a complimentary bottle of champagne upon our departure.
Christopher
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Marissa
2025 年 7 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
we were upgraded to the Luxury Side, This was the most beautiful, friendly resort i’ve been to. I am glad to have been upgraded to an adult only side , the food at the la carte’s were amazing!!! and drinks in the main lobby were made perfectly not
watered down. I definitely would come again or visit
any other resorts they have!! they made it so welcoming!
Marissa
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Annmarie
2025 年 7 月 31 日
喜歡:整潔度、員工素質和住宿環境和硬體
Service met my expectations. Great customer service too.
Annmarie
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Enmanuel
情侶出遊
2025 年 7 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The resort was exceptional but the staff very unfriendly and not helpful
Enmanuel
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Teresa,LOS ANGELES
家庭旅遊
2025 年 7 月 30 日
不喜歡:員工素質和設施服務
No blankets no phone one light worked 1 bed for 3 people no towels in room.
Teresa
於 2025 年 7 月住了 4 晚
2/10 很糟糕
Arlandra Terece
團體旅遊, 家庭旅遊, 親子旅遊
2025 年 7 月 29 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
By far the worst vacation ever! Nasty rooms, you don't get yhe room that u pay for and when u ask about it they get attitude with u, they lie saying they'll move u and never call! It was 3 of us in one bed for 5 days. Not to mention the food is horrible menu barley changed and no top shelve liquor and what they did have u had to pay for it. I don't recommend AT ALL
Arlandra Terece
於 2025 年 7 月住了 4 晚
4/10 不太好
Janet A
情侶出遊
2025 年 7 月 28 日
喜歡:員工素質
Food wasn’t the best, always lines and then the food would run out. Wouldn’t pick this place again. The hotel lack service, check was at 3pm but we didn’t check in until after 6:30pm pool was always full and no where to sit most of the time. They closed down the pool in the middle of the day. And there was hardly any beach area.
Janet A
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Sasha Cindy
團體旅遊
2025 年 7 月 28 日
喜歡:員工素質和住宿環境和硬體
The room had roaches and the keycards and nfc braclets had to be reprogrammed. Then front desk service is very slow and the lines became too long.
Sasha Cindy
於 2025 年 7 月住了 3 晚
6/10 一般般
Ruth Marina
家庭旅遊
2025 年 7 月 27 日
不喜歡:員工素質和設施服務
During our stay we experienced a leaking toilet, and leaking shower head that never got fixed after multiple attempts of contacting guest services. We also experienced a shortage of towels, and the room was more than an hour late in availability to check-in. The room curtains were also dirty
Ruth Marina
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Emma Lois
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、設施服務和住宿環境和硬體
The staff was kind and amazing!
Emma Lois
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Shandeka
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely
Shandeka
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Ida,Oakland
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was friendly and accomdating at check-in. We were able to change from grand to luxury side due to the children and noise level.
Nephi, our belman. Was very helpful. Friendly and overall a good guy.. he asked if we were celebrating any occasions and later had banners on door for my bday and anniversary.
- need alternative to wine bc we dont drink alcohol. Try sparkling appe cider.
** prompt attention to fix safe and air condition given.
** the bed was hard , so provide softer mattress or cusion mattress cover
** dosclosure of dresscode for mealtimes is important . Perhaps include in welcome pack in room
Meals: food selections were decent. Need more vegan ootions not just gluten free. And offer sorbet or gelato or milk free desert .
** consider offering green smoithies or fruit smoothies, etc for heslthier alternatives, lifestyle.
Great option for short stay. Tijuana assisted us with transportation back to airporr. We booked saturdsy eve andcwas told we needed to arrange 48hrs before. Our stay was 48hrs ( friday to sunday) . So perhaos at initial booking or upon check- in bc the registation folks know our length of stay, should inquire if needing transport to airport, book at least 488 hrs esp if booking thru hotel.
* we went to eat at pool restaurant on grandside. Counters were dirty. Asked employee if he could wioe a spot off on tabke, he told us to grab naokins and di it ourselves. The employees looked irritated , annoyed from messy kids. Pay more
Ida
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Rocquel
親子旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was my first time going to a resort in Jamaica and my family and I enjoyed it. The property is walkable and has beautiful sights. You get all of the island vibes by the authenticity of the staff and even the fruit trees growing on the property. The beach is clean and the pools are even cleaner. You get your money’s worth with the selection and availability at the buffet and also from the restaurant vouchers you receive. I would recommend this resort to anyone!
Rocquel
於 2025 年 7 月住了 4 晚
2/10 很糟糕
Milyne
親子旅遊
2025 年 7 月 27 日
喜歡:住宿環境和硬體
不喜歡:員工素質
This was my second time being there and my experience was horrible . The lack of customer service , having to call repeatedly for service and still not helped , the run around and etc . I couldn’t believe it because the first time it was an amazing time . But I will not be back
Milyne
於 2025 年 7 月住了 3 晚
6/10 一般般
Charytin
2025 年 7 月 27 日
喜歡:整潔度
The hotel was wonderful, but the staff wasn't very attentive. The food was so-so, not as good as we expected. We were a group of four, and what we enjoyed most about the hotel was the beach and a meal at the Knife restaurant. It was our favorite.
Charytin
於 2025 年 7 月住了 7 晚
6/10 一般般
Toni
家庭旅遊
2025 年 7 月 27 日
喜歡:住宿環境和硬體
不喜歡:員工素質
The hotel was wonderful, but the staff wasn't very attentive. The food was so-so, not as good as we expected. We were a group of four, and what we enjoyed most about the hotel was the beach and a meal at the Knife restaurant. It was our favorite.
Toni
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Cristy
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 7 月 26 日
Overall, I had a great time with my family and we were able to figure things out.
When we checked into the hotel we didn’t really get any information about the hotel grounds, restaurants, or activities. We were able to scan a qr code on the tv and the keycard sleeves to see restaurant schedules but some of the restaurants were not always open during the times listed this caused us to have to go back and forth between restaurants a couple of times.
The other issue was the towels… it was nearly impossible. On our 3rd day, we handed our towels to one of the house keepers and she assured us someone would bring more towels later— they never arrived. The next day I called for towels and blankets that also never arrived. On 5th day we got towels and left them hanging to reuse them but when we got back to the rooms the next day, the towels were gone and we, again, had to beg for towels.
Lastly, the drinks were not the best but after a couple no one cared about the taste.
Cristy
於 2025 年 7 月住了 6 晚
6/10 一般般
Cristy
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 7 月 26 日
I’ll start by saying that overall, I had a great time; my family and I made it work.
My chief complaint is that we didnt really get much information about the resort and the many restaurants/activities that were offered we had to figure things out on our own.
The app wasnt really working as it should… we were able to scan a qr code on the tv/key card sleeve and see restaurant schedules and a map of the place but a couple of the restaurants were not open during the times that were listed on the site. This resulted in us going back and forth between restaurants several times during our stay. The food was always cold unless we had something freshly made like an omelette or pasta.
There was an issue with the laundry at the time of our stay and getting towels was like trying to dig for gold. After our 3rd day one of the maids took our dirty towels and said someone would be bringing clean ones… they never arrived. The day after, I called for towels and blankets that also never arrived. When we finally got towels we left them hanging to reuse them and the next person that cleaned our room took them; we had to beg for towels all over again.
And lastly, the drinks weren’t the best but after a few nobody cared. :)
Cristy
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Lovely Lyn
家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質和設施服務
I love that there's something for all ages! They have an incredible size pool, a waterpark for kids, kids club where little kids can enjoy playtime indoors, multiple shopping boutiques, can also do kayaking, snorkling, diving, deep sea fishing, and way more!!! Very good food and all the staffs are so lively!!!