Find hotels in Montecito Heights, Napa

"The lobby smelled of urine. The person checking us in did not want to help us. He was absolutely not helpful when we inquired about our diamond elite status and kept saying “water, that’s all you get.” Even though the app showed differently. We tried to ask him about parking later that evening and he waved his arms in circles to show “all of it” even after we walked away. The room was clean but the shower needed a good scrub. For the price we paid, we expected some sort of friendliness. But it is what it is and I know this is a hotel to never rebook."

"Very basic room. They don’t put liners in trash cans. Door knob handle and paint needed repairs. "

"Conveniently located and the room was spacious, I appreciated the two sinks. The street noise was noticeable, but they did supply a white noice machine. The breakfast was surprisingly more than I thought it would be."

"The room was clean, spacious, and comfortable, with free electrolytes in the mini-fridge and there was a Nespresso with plenty of pods. It also smelled really nice. There was a spacious semi-private outdoor seating area with a fire pit. Staff was helpful at the Spa, though the Lobby / Check-in person was kind of awkward. Maybe she was new. The grounds are huge and it's easy to get lost, so be prepared to do lots of walking or continuously call for a golf cart to chauffeur you around. It's also kind of confusing the way the "rooms" (which are stand-alone units) are numbered, and I couldn't figure out the order or logic behind it. That said, it was lovely, clean, and the amenities are incredible. Guests get free access to use the sauna, steam room, salt room, and adult-only heated pool for free, but have to make a reservation and have one hour to use the spa facilities."

"So much warmer and more welcoming when it was best western"

"I spent really good time with my friend. The room was simple and modern taste and cleaned up completely, very quiet during the night. All of The staff were very kind. I really recommend to stay here!"

"Cute hotel, our room was clean, property was sooo nice, breakfast was delicious, I would totally go back to SENZA in the future."

"The staff both evenings and mornings were excellent #1! Breakfast was so yummy, and parking was excellent. Not a deal-breaker, but I have an iPhone and usually just plug it into a computer or a lamp... They do not have a ready-made charge...so be sure to bring a box outlet to plug into the wall....still old school"

"Everything was amazing!"