staff are friendly, very nice environment, walking distance to the near by beach, good swimming pools. India and beach side restaurants' food are delicious
真實旅客
於 2019 年 1 月住了 2 晚
8/10 不錯哦
真實旅客
2018年2月22日
喜歡:員工素質、住宿環境和硬體和客房舒適度
适合度假
酒店很大,泳池和餐饮不错,酒店前的沙滩景色很烂。
真實旅客
10/10 有夠讚
Amardeep
2024年5月2日
喜歡:員工素質和設施服務
1st room had bed bugs but I was relocated to another room on an upper level. Staff and service was great.
Amardeep
於 2024 年 1 月住了 4 晚
8/10 不錯哦
Duncan
2024年4月22日
喜歡:整潔度、員工素質和住宿環境和硬體
So beautiful
Duncan
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Achim
2024年3月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Achim
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Maimouna
情侶出遊
2024年3月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel with beautiful surroundings. Good food and great atmosphere.
Maimouna
於 2024 年 1 月住了 3 晚
6/10 一般般
Nicole
2024年3月14日
喜歡:整潔度
不喜歡:設施服務
We stayed at for 6 nights a group of 3 women. They would not let us share a room not even a suite so we purchased two standard rooms- one was underwhelming with a broken air conditioner and all the art removed from the wall with nails sticking out- the other room next door was nicer. After many hours traveling we went to shower in both rooms the water was not working at all. We called down stairs and they were working on it. This happened multiple times during our stay and staff was not apologetic. The shower is also cold as sometimes the hot water wasn’t working. Every night at 9 pm we would get knocks on the door apparently it’s turn down service but knocking on a door that late woke us up. The breakfast was wonderful, the dinner food was terrible except at the spice market/ the only dinner venue with amazing customer service and food. My regret is not knowing about until the second to the last night! We had the best service.
In other areas the customer service was poor while there was plenty of staff at all times service was very slow overall. Many staff did not look happy to be there or would roll their eyes. I had an appointment at the spa at 10 and arrived at 945 to fill out paperwork and the attendant told me I’m too early to be there rolling her eyes. The massages were amazing though and I do recommend despite the poor front staff customer service. The spa is closed and under renovation so empty hotel rooms are being used as the spa currently.
Nicole
於 2024 年 3 月住了 6 晚
8/10 不錯哦
Tamahra
團體旅遊
2024年3月14日
喜歡:整潔度和設施服務
The overall stay was relaxing and wonderful. This resort is the nicest one in the area. I was pleased however, the water did get turned off a few times. They were doing construction so one of the days I was trying to nap and I couldn’t due to banging on the roof. It appears they are doing some needed repairs which is expected but not an ideal time. The message was amazing I will say. The dinner was redundant at the main buffet but the Spice Market restaurant was amazing. Gilbert was our waiter and he was phenomenal. He was very hospitable and had the most cheerful attitude. Most of the staff was kind, a few seemed annoyed with the requests of the guests. Overall my experience was relaxing and I enjoyed my time there.
Tamahra
於 2024 年 3 月住了 6 晚
10/10 有夠讚
Joseph,Fairfax
家庭旅遊
2024年1月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very responsive to any concerns we presented regarding our stay and made corrections immediately. The food service was excellent and so was the quality. The property is set in an authentic swahili design with plenty of space per guest in all settings, providing an air of privacy.
Joseph
於 2024 年 1 月住了 4 晚
10/10 有夠讚
Debritu
家庭旅遊
2024年1月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is stunningly beautiful and no pictures could do it justice - from the large rooms to the public spaces, to the beach and spa. They've thought of everything. The food was delicious with lots of different options. The staff were gracious, very friendly and helpful. We never wanted to leave the beach and the beach bar, but all the other options were amazing too. I look forward to going back.