「I have read ads about Excelsior a while back but I felt it was too expensive considering its location. This time their price was reduced to a reasonable price so I booked. Other than the fact than parking is separated and there is no walkway to the hotel, all were excellent from well appointed rooms and beddings and very courteous staff.」
「The time for checking in and checking out took too long. There was no specific passage for waiting in line. Although there are two to three receptionists, I had waited in one line while the other three hotel guests had checked in right next me. Same thing happened when I checked out the room.」
「Cozy, quiet and peaceful. Perfect for being near BF Homes and only 6 minutes walk to SM BF Homes. Great Milk Tea shop right next door. Calming swimming pool. Basic but hearty daily breakfast with proper coffee available! Parking is available which is an advantage.」
「Made me pay for full stay even though I paid through App.
Gave us a different room at a different property that was not convenient to shops and restaurants.
Made us change rooms for last day. 」
「I never got to stay at chesla tower2 because they said expedia payment was pending. And they told me that my reservation wasn't at chesla tower2 they just use that address and try to redirect me to some other location. They told me that if i wanted to stay i had to pay again. So i had to find another hotel room somewhere else. This was a very horrible experience for me and ruined my trip when i get back home i will finish filing my claim with Expedia hoping to get reimbursed for what i have...
「we where not able tk stay/ use our reservation because the room that we booked is not available when we got there. we where not refunded and we did not have a room. worst experience from expedia.」
「The hotel entrance is along a dark alley.
Website show was untrue i had written to Expedia regarding my room had no wifi /nl cable TV / no Hot water / no chair / no Carboard / no hook to hang cloth both bedroom & bathroom /hallway light drop off pitch / room piwer socket missing no ve able to charge my device / ceilling light ni working / Shower comparment flooded with water /ni toilet paper.
I booked 2 night but i checkout after one night slept.
Totalling unceptable for any guess.
I request...
「The security guard did not allow us to go inside because there is no unit number in our booking. We called the number in the booking receipt at least 10x but no answer. We sent a message but no reply as of now.
Can I get a refund for my payment?」
