Find Family Hotels in Moenchengladbach

"my disappointment with my recent stay : I have been staying at your hotel for years for business, but this visit felt very different. From arrival, I did not feel treated with respect or as a valued returning guest. I was made to feel uncomfortable regarding my room choice and was informed I could not use the sauna or spa due to the room category, which was disappointing especially as i had my wife with me this time - her first time. Upon arrival at 1am, the room was not properly prepared — there was only one towel and one hanger, and the shower floor was peeling. Throughout the stay, the staff were not cooperative and often made us feel like a burden. One morning, when I was feeling unwell, I asked for a bottle of water but was abruptly told to come and pay at reception at 6am, which was shocking . Additionally, after making time in a busy schedule to use the sauna, I found it switched off at 10:30am. We were also disturbed multiple times by aggressive knocking on the door by staff, who said it was a mistake.. Even during checkout, the knocking felt stressful and unwelcoming. Overall, the service standard has reduced significantly, which is disappointing given my previous positive experiences. I hope you take this feedback seriously and address these issues."

"Did not have a pet and didn't use the pool"

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"This hotel is a scam. They have no one to check you in or help you out. The self-check-in machine didn't have my reservation details, so I wasn't able to check in. When I contacted them on WhatsApp, an AI bot messaged me back saying it couldn't locate my reservation in their system. I ended up booking at another hotel, and they refused to give me my money back. This hotel should be shut down because it is a scam."

"Room was clean but not perfect.. but the room was spacious "

"nice"