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Reviews of Grand Palace Hotel

3.5 out of 5
Grand Palace Hotel
Lot 638, Blk 7, MCLD, Pelita Com Centre, 2KM Jln Miri-Pujut, Miri, Sarawak

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 191 reviews" "
Rating 8 - Good. 97 out of 191 reviews" "
Rating 6 - Okay. 17 out of 191 reviews" "
Rating 4 - Poor. 2 out of 191 reviews" "
Rating 2 - Terrible. 0 out of 191 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ashrafadillah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

MOHAMAD ROZAIMI

Stayed 1 night in Dec 2023

6/10 Okay

GRACE

Traveled with group
Liked: Cleanliness, staff & service
Our stay in the not so grand palace
The staff are friendly and helpful. Rooms are clean except for poor water pressure and not having hot water in the shower marred our stay esp after a long day out looking forward to a nice warm shower instead, we have a trickling shower and cold water. Requested maintenance to rectified it the next day - it was not fixed when we came back and a helpful technician came and managed to fixed the water pressure and the temperature of the water.
Stayed 1 night in Oct 2023

8/10 Good

Sui Chee

Stayed 1 night in Mar 2023

10/10 Excellent

Dickson Tai Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

SIM KEE

Business traveler
Disliked: Cleanliness, staff & service
I am a regular guest of Grand Palace for several years. My last stay (21-22 Feb 2023) in Room 208 was my worst experience. *i tried to check in at 10am. The receptionist insisted on charging RM30. I have never been asked to pay for early check in. I checked in early in my previous stay (8-10 Feb 2023) without incurring additional charge. * check in was slow. They could not find my booking. *Toilet was dirty. Dead cockroach in bath tub. *had to take stopper out of sink and bath tub because water could not flow out *room door could not lock properly
Stayed 1 night in Feb 2023

10/10 Excellent

SIM KEE

Business traveler
Liked: Staff & service, amenities
Staff service was good. Hotel food good Except for breakfast. Should improve quality.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sargon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property and courteous staff members
Stayed 7 nights in Jan 2023

8/10 Good

Sarinah

8/10 Good

Aliyah Rahagi

Stayed 1 night in Dec 2022

8/10 Good

Eliza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable prices, friendly staff and cleanliness
everything is good. only the tv shown is not clear.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy with it
clean and comfortable
Stayed 1 night in Nov 2022

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Convenient
Stayed 3 nights in Oct 2022

10/10 Excellent

Eliza

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Chin heng

Stayed 1 night in Aug 2022

8/10 Good

Ling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

SK

Business traveler
Disliked: Staff & service
Good breakfast. Very late with wake up call
Stayed 1 night in Mar 2020

10/10 Excellent

VUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oldie but goodie
Grand Palace is an oldie but goodie. The price is very reasonable now, and it is well maintained, clean and spacious. However the hotel could provide firmer pillows for better sleep.
Stayed 1 night in Jan 2020

10/10 Excellent

Rasiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contented
Contented, room nearer to elevator for elderly assigned as requested. A pleasant and blissful stay. Thank you Grand Palace!
Stayed 2 nights in Nov 2019

8/10 Good

RinAzril, kuala lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the location...city centre
Stayed 3 nights in Oct 2019

10/10 Excellent

OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to express my grateful to this hotel. The staff are very friendly and helpful I accidentally left my phone at the hotel, they called me and refund the phone to me Thank you very much :)
Stayed 2 nights in Sep 2019

8/10 Good

Jacob

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,a/c very cool
Stayed 2 nights in Sep 2019

6/10 Okay

Myn, Brunei

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and chill. But view was a bit disappointing. Overall was good.
Stayed 1 night in Aug 2019
Response from Lumi on 2019/9/3
We are sorry for the inconvenience caused

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition with reasonable price but really shot of parking place.
Stayed 2 nights in Aug 2019
Response from Lumi on 2019/9/3
Thank you for your support. We are sorry for the inconvenienced.

6/10 Okay

Raj

Traveled with group, Business traveler
Liked: Cleanliness
Need more friendly staff
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
6th floor is very noisy
Stayed 2 nights in May 2019

8/10 Good

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Jonathan, Brunei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and comfortable spacious rooms. Breakfast fine but nothing to write home about. Gym equipment mostly didn’t work. Nice pool area - clean and well cared-for.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

6/10 Okay

Lili

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and convenient
Used to stay here before, but this time, the aircon wasnt as cold as the first time. Perhaps it was centrally controlled. Location wise is good.. Breakfast was slow to be refilled.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay
Stayed 2 nights in Apr 2019

8/10 Good

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Supiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a short rest & relaxation
Good place to rest & good food to eat at the restaurant.
Stayed 1 night in Apr 2019

8/10 Good

Khoo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Ample parking
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property condition and front reception service. Would do even better with experienced restaurant staffs.
Stayed 1 night in Apr 2019

8/10 Good

Khoo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, bathroom clean. Breakfast good quality, even if limited choice
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

noraidah

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Listen & take note on customers request
I have requested for twin bed for my booking on the 2nd room but it was ignored and upon checked in the room is not ready yet.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Clean & great location
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The choice of food during breakfast is limited.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Teribble service
I do not like the receptionist's services.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Friendly staff and availability of secured car park. Next to Supermarket and nearby eateries. Away from the Miri city centre and quite a distance from the airport.
Stayed 1 night in Jan 2019
Response from Connie on 2019/2/11
Thank you

8/10 Good

muhammad aruni yap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MIRI hotel
Good hotel
Stayed 3 nights in Jan 2019
Response from Connie on 2019/2/11
Thank you