Property smelled weird but the staff were very kind.
Vana
於 2025 年 4 月住了 3 晚
6/10 一般般
alyssa
親子旅遊
2025 年 3 月 29 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Upon checking in checked room it was bugs on are beds we called down to front desk they did change are rooms but it was pretty alarming had to call to get towels and tissue room where not checked regularly had to call to get assistance at all times we spent most of are time outside the hotel stayed 8 days also in that stay 10 cars where broken into and the exterior cameras dont work so those people on vacation where not happy
alyssa
於 2025 年 3 月住了 8 晚
6/10 一般般
AMY,Rochester
2025 年 3 月 24 日
AMY
於 2025 年 3 月住了 1 晚
2/10 很糟糕
chris
親子旅遊
2025 年 3 月 22 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
For the price i paid definitely doesnt look like the pictures that were advertised and ended up very disappointed. Room wasnt totally clean had dark spots on comforter on the bed.water pressure in shower was horrible.
Pool was not heated and over crowded. There was vomit all over trash can and by one of the tables by the pool and the bathrooms were not cleaned as well as guys bathroom was out of order. There was a older guy at front desk with glasses who was very rude when asked a simple question about wifi and the area. Parking lot had broken glass and trash all over. Hallways smelled a mix between musty and of weed. Only thing positive about the property was the fact of having an outback steakhouse attached food was good and service was great.
chris
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Lino,Belle Plaine
2025 年 3 月 18 日
El personal fue excelente al igual que la habitación y sus facilidades. Felipe fue espectacular! Gracias
Lino
於 2025 年 3 月住了 7 晚
4/10 不太好
Cathy
2025 年 3 月 17 日
不喜歡:住宿環境和硬體
Cathy
於 2025 年 3 月住了 2 晚
4/10 不太好
Morgan
團體旅遊
2025 年 3 月 17 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Or tv was broken. Our door dead bolt didn’t work and maintenance just said to use the top lock and didn’t even offer to switch rooms. When I asked about a discount on the room or the parking which was only free for the first night even though it was advertised as “free self parking” on their website they didn’t do anything about it.
Morgan
於 2025 年 3 月住了 1 晚
6/10 一般般
Michael
情侶出遊
2025 年 3 月 16 日
The process for airport pick up was great. The hotel is attached to Outback restaurant which was packed but once seated service was great. Since it’s right nice to the interstate I found it noisy.
Michael
於 2025 年 3 月住了 1 晚
6/10 一般般
Melissa
2025 年 3 月 11 日
喜歡:整潔度和員工素質
Melissa
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Melissa
家庭旅遊, 親子旅遊
2025 年 3 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and large rooms. Good price close to airport.
Melissa
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Amy
家庭旅遊
2025 年 3 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
Amy
於 2025 年 2 月住了 2 晚
2/10 很糟糕
Quentin
情侶出遊
2025 年 3 月 4 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
TOTAL different place! We arrive 30 minutes early before check in and are room was not ready, no problem we waited around in the lounge. As we were in the lounge we did hear an elderly couple angry getting a refund and it did concern us.
We finally got our room and wanted to locate the room before we moved our vehicle to whatever side of the building the room was on. Got into the elevator and the odor was bad, buttons were broken… No biggie…
Got to our room on the 3rd floor and it was just dirty, crumbs all over and all on the floor. We head back down to the car to move it to our side of the building closer to our room and ALL of the other doors are broken(out of order). Finally got back to the room and we bring wipes with so we started to wipe stuff down and it was just absolutely filthy. There was a hole under the bathroom sink with cold air coming through it. WE HAD NO HOT WATER. The air unit that provides the hot/cold air to the room has mold alllll over it we recorded it. The vending machines and ice machines were broken. Parking was ridiculous almost as if other people from other hotels are parking there. I can go on an on, we definitely should be refunded but it was my birthday and I just didn’t want to deal with trying to find another hotel.
I called the direct reservation line to ask about park and fly rates- they said parking is complimentary for guests- including long stays while we fly, and even if we chose to book with Expedia. I thanked James for the information and proceeded to book with Expedia. We arrived at the hotel at 11pm after a five hour drive. The front desk informed me it is $20 per day to park and whoever told me it was free told me wrong. He was not empathetic and did not attempt to resolve the misinformation at all. His tone was curt and dismissive. I called customer service to complain but have not heard back.
The hotel is understaffed and smelled like pot. Otherwise the room was clean and comfortable.