Dear Eric, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the broken cabinet doors and cleanliness issues in your room. Rest assured, we are addressing these maintenance and housekeeping concerns to ensure a more comfortable stay for our guests. Additionally, we have taken note of your comments regarding the absence of a coffee pot and cups, and we will work to rectify this oversight. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future with a vastly improved experience.Sincerely,Hotel Management

Dear Bao, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our customer service and the issue with your room access. Your satisfaction is important to us, and we are addressing these concerns to ensure they do not happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Management

Dear Leah, We sincerely apologize for the inconvenience caused by the presence of roaches during your visit. We take reports of pests seriously and assure you that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for professional pest control services to eliminate the issue effectively. We are sorry that this issue compromised your stay and that you had to cancel with us. We hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management

Dear Sheryl, Thank you for your feedback. We deeply regret the cleanliness and customer service issues you experienced, as well as the pest problem you encountered. This is far from the standard we aim to provide. We are taking immediate action to address these concerns with our staff and pest control team. Your comments are invaluable in helping us improve, and we appreciate you bringing these matters to our attention. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Sheryl, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the cleanliness, pest problems, and poor customer service. This is not the standard we strive for. We are taking immediate action to address these concerns with our housekeeping and maintenance teams. Your experience is important to us, and your comments will help us improve our services. We regret any inconvenience caused during your stay. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Stephanie, Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience during your stay with us at Extended Stay America. Providing exceptional service is our top priority, and we're thrilled that our team met your expectations. Your feedback is truly appreciated, and we will be sure to pass along your compliments to our staff members. We hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Management

Dear Thresa, Thank you for your kind words! We're delighted to hear that our staff provided excellent service and that you enjoyed a peaceful stay at Extended Stay America. Ensuring a quiet and comfortable environment for our guests is a top priority for us. We appreciate your feedback and hope to continue exceeding your expectations during future visits. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Cha, Thank you for bringing your concerns to our attention. We take matters of cleanliness and pest control very seriously. Our team conducts regular inspections and employs professional pest control services to address any issues promptly. Your feedback helps us maintain the high standards we strive for. Please rest assured that we will investigate this matter thoroughly and take appropriate action to ensure the comfort and satisfaction of all our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Farhan, We're sorry for the inconvenience you faced upon arrival. This situation falls short of our standards, and we understand your frustration. Rest assured, we're addressing this issue with our team to ensure it doesn't happen again. Regarding your refund, we apologize for any inconvenience caused. If the reservation was made through the third-party booking website, please reach out to them as they will be more knowledgeable about the details. Moreover, if you need any assistance, please reach out to us directly at the hotel. We take guest feedback seriously and are working to improve our service. We value your patronage and hope you'll give us another chance to provide the exceptional experience you deserve. Thank you for bringing this to our attention, and we hope to welcome you back for a better stay in the future.Sincerely,Hotel Management

Dear Thresa, Thank you for sharing your experience at Extended Stay America. We're thrilled our team member made a positive impression during your check-in. However, we apologize for any inconvenience you experienced with your reservation and room cleanliness. Rest assured, we'll address these issues internally to ensure a smoother experience for future guests. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management

Dear Mainhia, Thank you for choosing us. We apologize for the inconvenience you experienced with the door lock during your stay. Ensuring that all facilities are in proper working order is a priority for us, and we regret any disruption to your plans. We appreciate your patience as we worked to resolve the issue, and we're glad to hear that our front desk staff tried to assist you. Your feedback is valuable, and we will address this matter promptly to prevent future occurrences. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Management

Dear Andrew, Thank you for taking the time to review your stay. We sincerely apologize for the delay you experienced during check-in and for any inconvenience it caused. Your time is valuable, and it's disappointing to hear that we fell short of our standards. We appreciate your feedback and will use it to help us improve our guest services. Thank you again; we hope to welcome you back soon.Sincerely,Hotel Management

Dear Rachael, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments regarding amenities and communication are noted, and we will work to improve in these areas. Providing a comfortable stay is important, and we will ensure better communication moving forward. Thank you for choosing Extended Stay America, and we hope to have the opportunity to accommodate your needs better in the future.Sincerely,Hotel Management

Dear Travis, Thank you for the review. We apologize for any inconvenience you experienced during your visit. Maintaining a clean and comfortable environment is a top priority, and we take your feedback seriously. Rest assured, we are actively addressing the reported issue to ensure a more pleasant experience for our guests. If your travels bring you back to the area, we hope you consider giving us another chance to provide you with an improved stay. Your satisfaction is important to us.Sincerely,Hotel Management

Dear Augustus, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that our team provided exceptional service and went above and beyond to accommodate your needs. Creating a positive and peaceful environment for our guests is our priority, and we appreciate your kind words. We look forward to welcoming you back on your future visits.Sincerely,Hotel Management

Dear Chingying, We appreciate your observations, both the positive recognition of our staff and the comments concerning opportunities for improvement. The room you occupied will be professionally inspected and treated as a precaution. Rest assured, we do have regular pest control services, and procedures are in place. We regret the inconvenience you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us. Sincerely,Hotel Management

Dear Linda, Thank you for choosing us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team, and also our pest control provider so these issues do not happen again and proper steps are being followed. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely, Hotel Management

Dear Logan, Thank you for taking the time to share your feedback about your recent stay with us. We're glad that your room met your expectations. However, we're genuinely sorry for any inconvenience you experienced due to the hallway odor and the front desk situation. This doesn't meet our usual standards of service. Rest assured, we'll address these concerns with our team to ensure improvements in the future. Your comfort and satisfaction are of great importance to us, and we hope you will consider staying with us again to experience the enhanced service and accommodations we are committed to providing. We appreciate your understanding and look forward to serving you better next time.Sincerely,Hotel Management

Dear Sandy, We're truly sorry to learn about the inconveniences you encountered during your stay. This is not the experience we aim to provide for our guests, and we sincerely apologize for falling short of your expectations. Your feedback about the cleanliness and bedding issues is appreciated, as it allows us to identify the aspects where we need to improve. We're committed to enhancing our services and upholding our standards for our guests' comfort moving forward. We hope that you will consider giving us another chance to welcome you back and provide you with the stay you should always expect from us. Sincerely,Hotel Management

Dear Madhan, We are delighted you had a fulfilling stay at Extended Stay America. We appreciate your kind words about our staff, their commitment to excellence, and the amenities we offer. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Your recognition of their efforts will surely brighten their day! Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Brad, Thank you for reviewing our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We also want to apologize for the excessive noise due to other guests in the hotel. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. It makes us happy to know that you liked our staff. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Dear Jessica, We sincerely apologize for the issues you encountered during your stay. The matters you described are unacceptable by our standards, and we are reviewing your feedback to ensure we consistently maintain an immaculate and pleasant atmosphere for our guests. Although this does not change what transpired, we have contacted our pest control provider for a professional inspection. Your feedback is invaluable in helping us improve our services, and we hope you will consider allowing us a chance to demonstrate our commitment to delivering fulfilling stays.Sincerely,Hotel Management

Dear Sharon, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we will contact our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations.We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Rebecca, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Daisy, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts and for your recommendation. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Marie, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management