I don't know how this hotel got rated 4 stars, but that needs to be updated. We stayed at other hotels in Florence and Venice that were rated 4 stars that were rated appropriately and this hotel was nothing like them. The carpet in the hallways leading to the room had been vacuumed, but only directly down the center. The buildup of dust and dirt along the edges of the wall was gross. The room itself had a distinct musty odor and half the surfaces in the room were peeling away - the wallpaper, the flooring, the molding, the edges of the mirror. The beds were like sitting on a hard piece of cardboard. The location is also not convenient as advertised. The "train station" that is is located near is not a metro and the train doesn't take you anywhere that you would like to go (as a tourist). There is a bus stop nearby though. I can only think the reviews from guests who agreed with the 4 star rating must have never stayed in an actual 4 star hotel before. It was so bad we took the loss of the money on the rooms because it was nonrefundable and left to go to another hotel. The staff offered to give us another room, which was appreciated, but the buildup of dirt in the hallway convinced us it wasn't the specific room that was the problem.