The hotel seemed great for a minute. The first front desk woman was kind and allowed us to hold our bags and pay for the spa to kill time since we arrived much earlier than expected. Pool and resting areas are very clean and nice. A lot of options to relax and not a lot of traffic. But when we checked in there was no AC so it was pretty stuffy and hot and never cooled down even with the windows open. The main issue was having the second person working at the front desk try and hold our food we ordered hostage. I am vegetarian so I opted out of their expensive buffet. We got no notice of our food being delivered. Only found out when we passed by the front desk walking around the hotel. The worker proceeded to vaguely threaten us saying we wouldn’t be treated so kindly next time we ordered food to the hotel because it was forbidden. Followed by her hesitating to go behind the counter where our food was being stashed as if she wasn’t going to give it to us. She then reiterated we needed to get our food out of sight to avoid her coworker also being unkind over what we ordered. It was extremely off putting given what we paid for the room and spa. Also there was nothing stated to us about this policy so we were blindsided.
真實旅客
於 2023 年 6 月住了 1 晚
10/10 有夠讚
Thomas
2023年6月8日
喜歡:整潔度、員工素質和住宿環境和硬體
Great for nature and spa lovers with biz meetings in Düsseldorf, as close to A3 exit and great spa, breakfast, nearby hiking and pools.