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盛橡墨爾本科林斯飯店的評分

4.5 out of 5
盛橡墨爾本科林斯飯店
480 Collins Street, Melbourne, VIC

評論

7.6

不錯哦

10 分，有夠讚；3859 則評論中有 974 則" "
8 分，不錯哦；3859 則評論中有 1529 則" "
6 分，一般般；3859 則評論中有 810 則" "
4 分，不太好；3859 則評論中有 374 則" "
2 分，很糟糕；3859 則評論中有 172 則" "

8.0/10

整潔度

7.8/10

員工素質

7.0/10

設施服務

7.4/10

住宿環境和硬體

7.2/10

環保程度

評論

8/10 不錯哦

Man Ying Cora

喜歡：整潔度和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 有夠讚

??

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
離火車站進
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Ada

家庭旅遊
喜歡：整潔度和客房舒適度
COZY HOTEL
EASY ACCESS AND CLOSE TO TRAIN AND TRAM STATION. SMALLER AND OLDER AS EXPECTED
於 2023 年 2 月住了 8 晚
Mohan 於 2023年3月24日回覆
Dear Guest,Thank you for the feedback regarding your recent stay with us.We appreciate your feedback and are delighted to learn that we met your expectations. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 不錯哦

CHING HAN

家庭旅遊
喜歡：客房舒適度
於 2022 年 5 月住了 4 晚

10/10 有夠讚

Chiu Tai Zita

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 5 晚

8/10 不錯哦

真實旅客

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Room clean, but the power sockets not enough for client use. And all equipment setup may higher a little, kitchen upper draws and wasting room shower pipe set positition tall for Asian.
於 2019 年 6 月住了 4 晚

8/10 不錯哦

Wai Hung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location, near the Southern Cross station to get to the airbus. Friendly staff who always provided detailed information to our enquiry on spots for travel. Good cooking facilities for preparing food inside the room. Spacious room with reasonable price.
於 2019 年 3 月住了 5 晚

2/10 很糟糕

真實旅客

於 2019 年 2 月住了 4 晚

8/10 不錯哦

yl，Melbourne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
櫃檯人員很親切。 房間整潔。地點很便利。 不過電梯裏面的味道太重了...搭電梯時很不舒服。除此之外都很好。
於 2018 年 9 月住了 4 晚

6/10 一般般

Wai Kwok

喜歡：員工素質
good location , close to station , shopping
於 2018 年 8 月住了 2 晚

10/10 有夠讚

liwen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整體來說覺得很不錯，尤其是廚房應有盡有，碗盤鍋子杓子刀叉連抹布都有，用具完全不用擔心可以自己煮。超市走路也只要十幾分鐘。床也很舒服。價格在市中心算物超所值。浴室若是乾濕分離就更好了。
於 2018 年 7 月住了 5 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 4 晚

8/10 不錯哦

Jessi

喜歡：整潔度和員工素質
房間有點小，還不錯！
於 2018 年 2 月住了 1 晚

8/10 不錯哦

riko，taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
乾淨舒適
乾淨舒適的飯店,以後會願意再訂 也願意推薦給親友, 交通方便 地理位置佳 鄰近地區就有很多可以逛的地方
於 2018 年 2 月住了 7 晚

2/10 很糟糕

Ted，Melbourne

喜歡：整潔度和員工素質
bad experience
not worthy
於 2018 年 1 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和客房舒適度
- better have unlimited time of free Wi-Fi access - condition of swimming pool not good - better have door lock for bathroom
於 2018 年 1 月住了 3 晚

10/10 有夠讚

Dede

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
前台服务好，地理位置优越
於 2017 年 12 月住了 3 晚

6/10 一般般

maggie，hong kong

不喜歡：整潔度、員工素質和住宿環境和硬體
酒店位置方便，非常好，煮食用具新，最重要有洗碗機
沖涼水力不足，是比較差，另方便，酒店的接待員態度非常差， 種族歧視，對鬼佬態度明顯不同，對華人感覺完全沒有親切感。
於 2017 年 9 月住了 8 晚

2/10 很糟糕

Wing Ki Iris

不喜歡：員工素質、住宿環境和硬體和客房舒適度
非常失望 沒想到只有30分鐘的wifi
價格不符 沒有free wifi 隔音十分差 不方便
於 2017 年 5 月住了 1 晚
Dear guest. Thanks for your review and sharing your experience. it is disappointing to hear that you did not enjoy your stay at Oaks on Collins. Please accept my sincere apologies. Once again thanks for staying at Oaks on Collins Regards

6/10 一般般

Kwai Ling

不喜歡：員工素質、住宿環境和硬體和客房舒適度
飯店相片與實際不符
Thank you for taking the time to provide feedback on your stay your comments have been noted and passed on to the correct departments. We do hope to welcome you back again soon

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店地点很好
good！
Dear Guests, Thank you for your review and sharing your experience. We look forward to welcoming you back to Oaks on Collin during your next stay in Melbourne. Regards.

8/10 不錯哦

Man Ming Mand

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒服既酒店
大至唔錯。但wifi慢到嘔
Dear guest. Thanks for your feed back and sharing your experience. Regards

10/10 有夠讚

CHUNG-WEI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Yueyi

喜歡：整潔度和客房舒適度
性价比不算高 但是条件还是很不错的

8/10 不錯哦

Yun Chi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Chak Ming，Hong Kong

喜歡：整潔度和員工素質
Bath is very little. mainly is no free wifi. Room is good and okay.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good location. Clean and spacious. But seems not easily assessable to food. No free wifi.

4/10 不太好

Andy T.

喜歡：整潔度
不喜歡：員工素質
和我想象中的差很多
我住过很多酒店，价格全都不比这家贵，我认为价钱越贵，房间就越好！所以我选择这家。 至于服务，中午去check in 的时候的华裔小姐挺不错的，有笑容 亲切。但到了晚上下去遇到的另两位 服务极差 还好像看不起人的样。

6/10 一般般

Mw，Hong Kong

喜歡：整潔度
Nice hotel but with a terrible toilet design
Everything of the hotel are fine except the toilet with a terrible design (shower water splashed to the whole floor all the time and the configuration of basin facilities are awful). Also I was shocked that the hotel declared no services for handling luggages in the entrance staircase ...

8/10 不錯哦

Sau Ching，hong kong

喜歡：員工素質、住宿環境和硬體和客房舒適度
good
Staffs are friendly and helpful. location is very convenient, 5mins to southern cross station, it's a good experience to stay here.

8/10 不錯哦

EddyM，Hong Kong

喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
正常酒店
整潔，舒適，空間大，但是廁所洗手盆和廚房鋅盆都是塞的，去水十分慢。沖涼水力不足，但熱度夠。

6/10 一般般

真實旅客

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度和客房舒適度

8/10 不錯哦

Anonymous

喜歡：整潔度和員工素質
房間算大而也乾淨，有廚房很方便，大致上不習慣的是浴室太小，然
房間算大而也乾淨，有廚房很方便，大致上不習慣的是浴室太小，然後住的那間沒有對外窗，附的清潔運品不是很好用

8/10 不錯哦

Anonymous

Room is smaller than what we saw
Room is smaller than what we saw in the website. Location is good in downtown area.

8/10 不錯哦

Anonymous

The location is perfect, easy
The location is perfect, easy to get to most of tourist spots by walking. Service is generally good, facilities in the room are sufficient, but the carpet is not in good condition. Elevators are dirty. For a visitor, this hotel is a nice choice as it's convenient for everything.

8/10 不錯哦

sharon

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Always good srayung here.
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Alex

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Check in was not fun, no smiles or chatter from the staff member Zee. Not clean and broken shelves and tiles. Tiny closet of a bathroom and complimentary coffee pods had broken seales. Nemthi was great on check out, very lovely and pleasant to deal with.
於 2024 年 4 月住了 2 晚
BM 於 2024年4月28日回覆
Dear Alex, Thank you for taking the time to give your honest. Please accept our sincere apology for not being able to meet our usual standards during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 不錯哦

Mark

喜歡：整潔度和住宿環境和硬體
Nice stay as usual
於 2024 年 4 月住了 2 晚
BM 於 2024年4月28日回覆
Dear Mark,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 有夠讚

Laura

喜歡：整潔度和住宿環境和硬體
All good
於 2024 年 4 月住了 1 晚
BM 於 2024年4月27日回覆
Dear Laura,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 有夠讚

Angela

喜歡：整潔度、設施服務和住宿環境和硬體
Lovely spacious room. Great facilities
於 2024 年 4 月住了 1 晚
BM 於 2024年4月21日回覆
Dear Angela,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 有夠讚

Lina

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
The hotel close to everything 👍Walking distance The only thing was their was no fan in the bathroom And the way the tv was positioned was very odd … If you wanted to watch it in bed it was on top of your head … Very uncomfortable … underwire all good 👍👍
於 2024 年 4 月住了 6 晚
BM 於 2024年4月21日回覆
Dear Lina,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 不錯哦

Christine

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
Centrally located. Some stairs to enter the building so recommend using entrance via wheelchair entrance a few metres down the road if have large luggage or issues with stairs. Rooms overlooking the back alley are nice but a little dark, and later in the week have noise from the bar next door. Would recommend for short stays
於 2024 年 4 月住了 1 晚
BM 於 2024年4月15日回覆
Dear Christine, Thank you for taking the time to give your honest review Please accept our sincere apology for any inconvenience during your stay. We have taken note of your feedback room and would like to reassure you that that your comments have been shared with the team. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 不錯哦

Christine

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very handy location.
於 2024 年 4 月住了 3 晚
BM 於 2024年4月15日回覆
Dear Christine,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 不錯哦

Leigh

喜歡：整潔度和住宿環境和硬體
Y no tv
於 2024 年 4 月住了 2 晚
BM 於 2024年4月15日回覆
Dear Leigh, Thank you for taking the time to give review and we appreciate your ratings. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

4/10 不太好

Christopher

不喜歡：住宿環境和硬體
於 2024 年 4 月住了 2 晚
Nethmi 於 2024年4月12日回覆
Dear Christopher,Thank you for taking the time to provide us feedback. We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Oaks Melbourne on Collins.

10/10 有夠讚

Julie

喜歡：整潔度、設施服務和住宿環境和硬體
Helpful staff. Convenient location. Comfortable bed. Good kitchen facilities.
於 2024 年 3 月住了 5 晚
BM 於 2024年3月31日回覆
Dear Julie,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 不錯哦

Kristie，Hughesdale

喜歡：整潔度
於 2024 年 3 月住了 1 晚
BM 於 2024年3月29日回覆
Dear Kristie,Thank you for taking the time to provide your feedback.we appreciate your ratings and please accept our sincere apologies for any inconvenience during your stay. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins

2/10 很糟糕

Savannah

情侶出遊
不喜歡：住宿環境和硬體
the couch was dusty when the room was “ cleaned “ no storage space at all for luggage or even to hang up more three items the room dirty overall bug found in the linen stripped the bed to make it easier for the cleaner and the matress protector was foul
於 2024 年 3 月住了 3 晚
BM 於 2024年3月4日回覆
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.