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墨爾本迎賓美居飯店的評分

3.5 out of 5
墨爾本迎賓美居飯店
265 Little Bourke Street, Melbourne, VIC

評論

7.8

不錯哦

10 分，有夠讚；1001 則評論中有 322 則" "
8 分，不錯哦；1001 則評論中有 393 則" "
6 分，一般般；1001 則評論中有 164 則" "
4 分，不太好；1001 則評論中有 87 則" "
2 分，很糟糕；1001 則評論中有 35 則" "

8.4/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.4/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Wing Man

於 2023 年 10 月住了 3 晚
Alex Mihardja 於 2023年11月1日回覆
Dear Wing Man,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled to hear that you had a fantastic experience. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Alex MihardjaExecutive Assistant

6/10 一般般

Pui Kei

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
位置方便，酒店殘舊
地點確實不錯，交通方便，附近有很多食市，但酒店本身實在太殘舊，設施不足。
於 2019 年 12 月住了 9 晚
AM 於 2020年2月26日回覆
Dear Pui Kei, Thank you for your time in providing a review. I am sorry that we didn't tick all the boxes. We thank you again for your review. Kind regards, Alex Mihardja Operational Project Manager

2/10 很糟糕

Ip Keung Samuel

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚

6/10 一般般

Kwan Shing

家庭旅遊
於 2019 年 11 月住了 6 晚

6/10 一般般

JUPING

喜歡：整潔度、員工素質和客房舒適度
整體都很好乾淨位置方便，附近有超市，唯一缺點是睡覺時鄰近房間的開門關門聲音太大聲.會以為是對方是在開我房間的門驚醒.
於 2019 年 10 月住了 5 晚
AM 於 2019年10月21日回覆
Dear JUPING, Thank you for your time in providing a review. Please accept our apologies that we were unable to provide you with a thoroughly comfortable and enjoyable stay. We hope that we van still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

10/10 有夠讚

Thomas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel with great staff. Room was simple and ventilation system and fridge a bit noisey, but we loved our stay. Staff helped us with lots of requests (for more tea, for a blanket, help with the washing machines) and we really appreciated it. Also a great location and lovely safe feeling with staff on 24/7.
於 2024 年 4 月住了 5 晚

8/10 不錯哦

Nigel，Wattle Grove

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good central location close to public transport, friendly, helpfully staff. Only complaint would be the coffee machine at breakfast which uses powdered milk which means lacklustre coffee from a city that is well know for this beverage, second day paid for barista coffee at breakfast.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

rosemary

家庭旅遊
喜歡：整潔度
Great location. Room adequate, but basic fine if you’re not spending time in it. Great breakfast Front staff helpful.
於 2024 年 4 月住了 4 晚

4/10 不太好

Peter，Sunnynook

家庭旅遊
不喜歡：整潔度和設施服務
The position was fantastic. Breakfast was very good. However we pre payed our breakfast the message to that effect didn’t to the restaurant. So every morning the same ritual of explaining that we paid. We stayed there for 5 nights. Room was not serviced once! We called for fresh towels and guess what? The phone was either not answered or engaged. So we raided the housemaid’s trolley. The deceased owner Les Erdi (RIP) would turn in his grave to see what happened to his Hotel.
於 2024 年 4 月住了 5 晚

4/10 不太好

Belinda

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
A very basic room. There were 4 of us, and we struggled having no mirror in the room other than one in the bathroom. You could feel the springs in the bed. Very busy and never more than one staff member on the desk so long lines. The highlight of this hotel was the location which was fabulous. It was clean, no complaints there but just not even slightly luxurious…
於 2024 年 3 月住了 3 晚
Alex Mihardja 於 2024年4月2日回覆
Dear Belinda,Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We're glad you found the location fabulous and that the room was clean. We'll take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Tracey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient
於 2024 年 3 月住了 1 晚
Alex Mihardja 於 2024年4月2日回覆
Dear Tracey,Thank you for your feedback. We're glad you found our hotel convenient. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant

10/10 有夠讚

Larraine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very conveniently located
於 2024 年 3 月住了 6 晚
Alex Mihardja 於 2024年3月25日回覆
Dear Larraine,We're delighted to hear that you found our location convenient. Thank you for choosing to stay with us and we look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant2 / 2

10/10 有夠讚

Jacqueline Alleyne，Engadine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Alex Mihardja 於 2024年3月25日回覆
Dear Jacqueline Alleyne,Thank you very much for your top rating. We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon.Sincerely,Alex MihardjaExecutive Assistant

4/10 不太好

Hsiao Chien

不喜歡：整潔度、員工素質和住宿環境和硬體
I don’t think they’ve vacuumed the room properly. I can understand the house keeping only come on the third day to change the towels, but at least have a clean room when there’s a check-in. The dust accumulated in the vent makes the place dated and dirty. The only positive is the location of the hotel, appreciate the closeness to everything.
於 2024 年 3 月住了 4 晚
Alex Mihardja 於 2024年3月18日回覆
Dear Hsiao Chen,Thank you for sharing your feedback. We apologize for the inconvenience regarding the servicing of your room. We're glad you appreciated our hotel's location and hope to welcome you back for a better experience in the future.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Carrie-Anne

於 2024 年 3 月住了 3 晚
Alex Mihardja 於 2024年4月5日回覆
Dear Carrie-Anne,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the near future.Sincerely,Alex MihardjaExecutive Assistant

6/10 一般般

Angelika

不喜歡：住宿環境和硬體
Zimmer zur Straßenseite furchtbar laut. Einrichtung vom Zimmer sehr kalt, kein Bild an der Wand und nur ein Nachtisch vorhanden. Außerdem wenig Lichtquellen im Zimmer, sehr dunkel! Personal könnte freundlicher sein. Im Bad wenig Ablagefläche. In der Hotelbeschreibung wurde Shuttleservice angeboten, den es leider nicht gab!
於 2024 年 3 月住了 5 晚
Alex Mihardja 於 2024年3月14日回覆
Dear Angelika,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Your comments are valuable to us, and we'll endeavor to address these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

6/10 一般般

Anne

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 4 晚
Alex Mihardja 於 2024年3月6日回覆
Dear Anne,Thank you for staying with us and for providing us with your rating.We hope to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 不錯哦

tiare

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 7 晚
Alex Mihardja 於 2024年3月4日回覆
Dear Tiare,Thank you for your positive rating. We're pleased you had a good experience. Looking forward to welcoming you again soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 不錯哦

Amy

My room was supposed to be cleaned every 3 days. On the day it was supposed to be cleaned, I got a note that my room couldn’t be cleaned due to unforeseen circumstances. So I told the front desk about it. It was supposed to have been done the next day, but it wasn’t done then either. I told the front desk about the no cleaning again. The only service I got was my trash removed and new towels (that I didn’t need)….
於 2024 年 2 月住了 7 晚
Alex Mihardja 於 2024年3月4日回覆
Dear Amy,Thank you for sharing your experience. We apologize for the inconvenience you encountered with the housekeeping service. Your feedback is valuable, and we will endeavor to address this issue to ensure a more satisfactory experience in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 有夠讚

emelly

喜歡：整潔度、員工素質和住宿環境和硬體
I got what i paid for. Basics were covered. Staff were helpful and nice. Very happy with location. Wanting a bit more from the room, but it was suffice overall.
於 2024 年 2 月住了 3 晚
Alex Mihardja 於 2024年2月26日回覆
Dear Emelly,Thank you for your feedback. We're pleased to hear that you found value in what you paid for, and we appreciate your positive comments about our helpful and nice staff. We look forward to welcoming you again.Sincerely,Alex MihardjaExecutive Assistant

10/10 有夠讚

Kris，Stirling

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only issue we had was when the lift had s meltdown. But it was fixed in no time. This property is wonderful. Nothing too much trouble from the staff. This was our second stay here and definitely our first choice when we return to Melbourne again,
於 2024 年 2 月住了 4 晚
Alex Mihardja 於 2024年2月19日回覆
Dear Kris,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay, and we appreciate your understanding regarding the lift issue. It's wonderful to know that our staff made your experience memorable. We look forward to welcoming you back for your next stay in Melbourne.Best regards,Alex MihardjaExecutive Assistant

4/10 不太好

Andrew

商務旅客
不喜歡：員工素質和設施服務
Arrived around midnight and it appears the guy on reception hadn’t had a chat with anyone for some time so decided that he’d use me as his sounding board for a few minutes. Seriously mate, it’s past midnight and I’ve just stepped off a 9 hour flight, let me sleep. Asked him about laundry, he said there was a washing machine on the 8th floor. When I asked if there was a laundry service. He said no… there is. As long as you get it down to reception before 8am! Was told that my room would only be cleaned on the third day… in my case this was Saturday. Hung a Do Not Disturb sign on the door and took laundry bag downstairs. Came back later that afternoon and asked if there was any slight chance my laundry was there. Was told to check in my room… I told them there was a DND sign on the door so that was unlikely. They said I should check anyway… alarm bells started here. Next day I got to my room only to find a cleaner in there. So much for the Do Not Disturb sign. This was Friday, the day BEFORE they should be cleaning…. Complained pretty strongly to reception. Friday left to go for dinner, DND sign on the door again. Came back to find my laundry in the room. Not sure what Do Not Disturb signs mean in this place, but in every other hotel I’ve ever stayed in it means don’t enter the room. Poor form Mercure Welcome. Won’t be staying again. Suggest you think twice about your safety and the safety of your personal belongings before staying here people. Very poor.
於 2024 年 2 月住了 4 晚
Alex Mihardja 於 2024年2月19日回覆
Dear Andrew,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. We take your feedback seriously and will address the issues raised with our team to ensure a better experience for our guests in the future. We appreciate your insights and regret any frustration caused.Sincerely,Alex MihardjaExecutive Assistant

10/10 有夠讚

Kris，Stirling

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The young lady who checked us in was fabulous. Nothing too much trouble. We love this hotel.
於 2024 年 2 月住了 1 晚
Alex Mihardja 於 2024年2月16日回覆
Dear Kris,Thank you for your wonderful feedback! We're delighted to hear that the check-in experience was fabulous and that you love our hotel. We look forward to welcoming you back for another enjoyable stay. Sincerely,Alex MihardjaExecutive Assistant

8/10 不錯哦

Etsuko

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Alex Mihardja 於 2024年2月15日回覆
Dear Etsuko,Thank you for your rating. We appreciate your stay and hope to welcome you back soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 不錯哦

Kerry

於 2024 年 2 月住了 8 晚
Alex Mihardja 於 2024年3月21日回覆
Dear Kerry,Thank you for your rating. We appreciate your feedback and hope to welcome you back soon.Sincerely,Alex MihardjaExecutive Assistant

10/10 有夠讚

paul

團體旅遊
Central and good place to stay
於 2024 年 2 月住了 3 晚
Alex Mihardja 於 2024年2月11日回覆
Dear Paul,Thank you for your feedback. We're pleased to hear you found our location central and a good place to stay. Looking forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Kim Lan

於 2024 年 2 月住了 4 晚
AM 於 2024年2月11日回覆
Dear Kim Lan,Thank you for your rating. We appreciate your feedback and are delighted you had a positive experience. We look forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

6/10 一般般

Janice

喜歡：整潔度和設施服務
不喜歡：員工素質
Phoned to advised I’d be a day later checking in. No one answered the phone also emailed them.
於 2024 年 2 月住了 3 晚
AM 於 2024年2月11日回覆
Dear Janice,We apologize for the inconvenience you experienced while trying to reach us. Your feedback is valuable, and we'll address the issue to ensure a more responsive service in the future. Thank you for bringing this to our attention.Best regards,Alex MihardjaExecutive Assistant

10/10 有夠讚

Theera

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good value
於 2024 年 1 月住了 4 晚
AM 於 2024年2月5日回覆
Dear Theera,Thank you for the excellent rating and positive feedback. We're delighted to know you found good value in your stay. We appreciate your support and hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant

10/10 有夠讚

Peter

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
lobation location
於 2024 年 1 月住了 2 晚
AM 於 2024年2月5日回覆
Dear peter,Thank you for the outstanding rating. We're thrilled you enjoyed our location. Your feedback is valuable, and we look forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Grahame

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Alex Mihardja 於 2024年1月31日回覆
Dear Grahame,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Short stay
Walls were a bit thin. Could hear other room activities all night
於 2024 年 1 月住了 1 晚
Alex Mihardja 於 2024年1月28日回覆
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise. Your comments are valuable, and we will address this matter to enhance our guests' experiences. We hope to welcome you back for an improved stay.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Ali

喜歡：整潔度、員工素質和住宿環境和硬體
Great location!
於 2024 年 1 月住了 3 晚
Alex Mihardja 於 2024年1月28日回覆
Dear Ali,Thank you for your positive feedback on our great location. We're delighted you enjoyed it. We look forward to welcoming you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

6/10 一般般

Nadia

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 1 月住了 2 晚
Alex Mihardja 於 2024年1月30日回覆
Dear Nadia,Thank you for your rating. We hope to enhance your experience on your next stay.Sincerely,Alex MihardjaExecutive Assistant

6/10 一般般

真實旅客

喜歡：整潔度和住宿環境和硬體
Good location
Great location, close to shops, restaurants and transport. Plenty to offer for breakfast. Room was near the lift and was a bit noisy at times. Room was small but only there for 3 nights so that's ok. Desk staff must have been fairly new-couldn't find my booking! Asked me if I was sure I had a booking, found it eventually
於 2024 年 1 月住了 3 晚
Alex Mihardja 於 2024年1月28日回覆
Thank you for highlighting our great location and breakfast offerings. We appreciate your feedback regarding the room, and we'll address the noise issue to enhance future stays. Our apologies for any inconvenience during check-in. We hope to welcome you back for an improved experience.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Joan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Mercure Welcome Melbourne was of a much higher standard than I was expecting. The staff are lovely, the room had everything we needed and was in great condition. The cleanliness in the room was exceptional (I suffer from dust mite allergies and get a stuffy nose and skin rashes when dust is present, but I did not encounter this at all). We paid a little extra for a quieter room on a higher level as we were concerned that being located in the central shopping district it may be noisy overnight and it was beautifully quiet overnight. Not even a thunderstorm one night disturbed us. The curtains were wonderful blackout too so you aren't even ware when dawn breaks. My only real criticism (which lost The Mercure a star on my review) was related to the mattresses which were really hard and not the most comfortable.
於 2024 年 1 月住了 2 晚
Alex Mihardja 於 2024年1月28日回覆
Dear Joan,Thank you for your positive feedback, and we're thrilled to hear you had a pleasant experience. We appreciate your comments on our staff, room amenities, and cleanliness. Your feedback about the mattresses is valuable, and we'll explore options for improvement. We hope to welcome you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Ruth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Central
All good except for the drilling and hammering from what seemed like next door or above us.
於 2024 年 1 月住了 1 晚
Alex Mihardja 於 2024年1月28日回覆
Dear Ruth,Thank you for your feedback. We apologize for the disturbance caused by the drilling and hammering. Your comments are important, and we will address this to ensure a more peaceful stay in the future. We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,Alex MihardjaExecutive Assistant

4/10 不太好

Cassidy

不喜歡：整潔度、員工素質和住宿環境和硬體
Loud banging/construction in the morning
於 2024 年 1 月住了 1 晚
Alex Mihardja 於 2024年1月28日回覆
Dear Cassidy,Thank you for bringing the noise issue to our attention. We apologize for any disturbance caused and will address this matter promptly to enhance future stays. We appreciate your understanding and hope to welcome you back for a more peaceful experience.Best regards,Alex MihardjaExecutive Assistant

6/10 一般般

My Anh

家庭旅遊
不喜歡：員工素質
The hotel is in the heart of Mel city hence very convenient for transportation and shopping. Staff are nice and polite but not very helpful. Parking in a public car park is a bad experience.
於 2023 年 12 月住了 2 晚
Alex Mihardja 於 2024年1月24日回覆
Dear My Anh,Thank you for sharing your thoughts. We're glad you found our location convenient and our staff polite. We appreciate your feedback on the parking experience.Best regards,Alex MihardjaExecutive Assistant

10/10 有夠讚

Sue，Tura Beach

於 2024 年 1 月住了 2 晚
Alex Mihardja 於 2024年1月28日回覆
Dear Sue,Thank you for your outstanding rating. We're delighted to hear you had a perfect experience. We look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant

6/10 一般般

Sally

家庭旅遊
喜歡：整潔度
Small room. No soap in bathroom. No service to room until day 3. Room was dark. The people servicing the room were great but so overworked, obviously the hotel is economising by cutting down on staff. Wait for lift in busy times could exceed 20 minutes, one lady was worried she was going to miss her flight. I will not be returning.
於 2024 年 1 月住了 4 晚
Alex Mihardja 於 2024年1月23日回覆
Dear Sally,Thank you for sharing your experience. We're sorry to hear about the challenges you faced. Your feedback is valuable, and we'll address these issues to enhance our services. We appreciate your understanding and once again, our apologies.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Kathy

喜歡：整潔度和住宿環境和硬體
Over-charging for early check-in
We arrived about three hours early. The room was available but we weren't allowed to access it unless we paid $40 extra. All we wanted to do was leave our luggage, use the bathroom and then go to the tennis. They said we would use their services eg electricity and water to much before our booking started. So we just used their public toilet and left our luggage with the concierge and then went to the Tennis. We didn't arrive back till after 5.00 pm which is three hours after check-in and didn't use their services for 3 hours, so their argument is completely ridiculous. Lift your game MERCURE WELCOME. This doesn't happen at other hotels if the room is available early. I stayed in a King Bed room. The bed was VERY hard. The location convenient.
於 2024 年 1 月住了 2 晚
Alex Mihardja 於 2024年1月23日回覆
Dear Kathy,Thank you for sharing your experience. We apologize for any inconvenience caused during your early arrival. We appreciate your feedback and will review our policies to ensure a better experience for our guests in the future. We hope the rest of your stay was enjoyable.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

Osvaldo，Highland Park

於 2024 年 1 月住了 1 晚
Alex Mihardja 於 2024年1月23日回覆
Dear Osvaldo,Thank you for your rating. We're glad you had a positive experience. We look forward to welcoming you again in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 有夠讚

anthony

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great value
comfort cleanness and quiet great staff
於 2024 年 1 月住了 1 晚
Alex Mihardja 於 2024年1月17日回覆
Dear Anthony,Thank you for your positive feedback. We're thrilled to know that you enjoyed the comfort, cleanliness, and quiet atmosphere during your stay. We greatly appreciates your kind words. We hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant

10/10 有夠讚

Caterina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to get to trams , shops next door and near by with lots of restaurants nearby too. Pickup and drop off to hotel just in front . Friendly staff and helpful too.
於 2024 年 1 月住了 5 晚
Alex Mihardja 於 2024年1月15日回覆
Dear Caterina,Thank you for your feedback. We're glad you found our location convenient with easy access to trams and nearby shops and restaurants. We appreciate your positive comments about our friendly and helpful staff. We look forward to welcoming you again.Sincerely,Alex MihardjaExecutive Assistant

6/10 一般般

Samuel

情侶出遊
Shower not big enough
於 2024 年 1 月住了 3 晚
Alex Mihardja 於 2024年1月15日回覆
Dear Samuel,Thank you for your feedback. We apologize for the inconvenience with the shower size. We appreciate your understanding and hope to welcome you back in the future.Warm regards,Alex MihardjaExecutive Assistant

10/10 有夠讚

Tracy

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Alex Mihardja 於 2024年1月15日回覆
Dear Tracy,Thank you for the perfect rating. We're thrilled that you had a fantastic experience, and we look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

6/10 一般般

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient, staff are friendly & make everything easy .)
於 2024 年 1 月住了 3 晚
Alex Mihardja 於 2024年1月15日回覆
Dear Michael,Thank you for your feedback. We're delighted to hear that you found our location convenient and our staff friendly, making your experience easy and enjoyable. We look forward to hosting you again in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 有夠讚

Lisa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very. Friendly and helpful. Superb location for shops and trams etc to explore Melbourne
於 2024 年 1 月住了 1 晚
AM 於 2024年1月9日回覆
Dear Lisa,Thank you for your positive feedback. We're thrilled to hear you found our staff very friendly and helpful. It's fantastic that you enjoyed the superb location for exploring Melbourne. We look forward to welcoming you back on your next visit.Best regards,Alex MihardjaExecutive Assistant

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Just next to Melbourne CBD area
I recently had the pleasure of staying at [Hotel Name], and my overall experience was thoroughly enjoyable. The room design is still in the 90s but the bed was particularly comfortable, ensuring a restful night's sleep.
於 2023 年 12 月住了 5 晚
AM 於 2024年1月9日回覆
Thank you for your kind feedback. We're delighted to hear you recently enjoyed your stay with us and that you had a thoroughly enjoyable experience. We appreciate your comments on the room design and are pleased the comfortable bed ensured a restful night's sleep. We look forward to hosting you again in the future.Best regards,Alex MihardjaExecutive Assistant