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Reviews of Highlander Haven Motel

2.5 out of 5
Highlander Haven Motel
72 Sutton Road, Maryborough, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 90 reviews" "
Rating 8 - Good. 29 out of 90 reviews" "
Rating 6 - Okay. 13 out of 90 reviews" "
Rating 4 - Poor. 1 out of 90 reviews" "
Rating 2 - Terrible. 3 out of 90 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and compact, had everything I needed.
Stayed 4 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite little motel tucked away from all the ruckus of the outside world
Stayed 2 nights in Dec 2023

4/10 Poor

Chay

Disliked: Cleanliness, property conditions & facilities
the motel is old and outdated.
Stayed 1 night in Nov 2023

8/10 Good

Phillip

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. Interesting and attractive garden. Overflow parking available at the rear for caravans, boats and trailers.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Amenities
Lovely quiet place comfortable bed small but has everything you need
Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with group
Liked: Property conditions & facilities
Convenient distance from show.
Stayed 3 nights in Aug 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is very helpful and friendly
Stayed 3 nights in Sep 2023

10/10 Excellent

Diana

Stayed 1 night in Aug 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Michael

Stayed 2 nights in Aug 2023

2/10 Terrible

Brenton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Clean and comfortable with some handy conveniences. And a Tim tam!
Stayed 1 night in Jul 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Teresa

Stayed 1 night in Jun 2023

6/10 Okay

Belinda

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The heater/air conditioner was so loud that we had to turn it off to sleep, then we were too cold and there weren't any blankets. There were also no extra pillows in the room, and the ones we had were too shallow. The new owners are turning it into a contactless reception which means there was nobody there at all to ask about anything, which was disappointing. We were provided a mobile number but we weren't going to bug them when they're offsite. The TV was a tiny monitor sized screen
Stayed 1 night in Jun 2023

10/10 Excellent

Nader

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in May 2023

10/10 Excellent

Douglas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, parking space with trailer, clean comfortable. Plates bowls cutlery tea coffee etc, microwave toaster jug. Handy spot not fare from shops. Code door entry makers for easy check in. Room a little cozy but fine for short stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked it all Would definitely stay again
Stayed 1 night in Apr 2023

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Small room but very clean & recently redecorated at good price. No manned reception check in by phone & security code to access room. Quiet location.
Stayed 1 night in Mar 2023

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities
I cancelled my booking neither the motel or Expedia would refund my money. I will never use Expedia again
Response from Management on 2023/1/20
Hi Peter,We have emailed you and also contacted you via this platform advising that we cannot cancel the booking. You must contact Expedia to do this. This guest has not stayed at our property and shouldn't be able to leave a review.

6/10 Okay

Verified traveler

Liked: Cleanliness
Too Small
Reading the other reviews I thought we must be at a different motel. It's clean, but so small, handy to town, but the room is so small, the bed is comfy but the room is so small. It's clean, it's relatively comfy, they are trying to fix the place up, but the rooms are so small. Maybe ok for a single with an overnight bag, otherwise the rooms are so small!
Stayed 1 night in Jan 2023

6/10 Okay

Greg.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property suited our needs quite well. Had a little difficulty getting the airconditioning right but it worked out in the end. Hot water to the shower took a little extra time to come through but there was plenty. Having the door code texted to me before we arrived was very helpful. Would happily stay again.

8/10 Good

Christopher

6/10 Okay

Christine

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was small but adequate for 1 person. It was clean and the bed was comfortable. Wifi was useless - you had to walk over to the reception porch to connect but it didn't maintain the connection in the room. Manager was helpful in trying to solve the wifi problem but the issue was with the connection.
Stayed 1 night in Nov 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Jane

Business traveler
Liked: Cleanliness
Very basic but very clean. Quiet area. No microwave, shower head a bit forceful so the water was like needles. Comfortable bed though - slept like the dead.
Stayed 1 night in Nov 2022
Response from Ben on 2022/11/18
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Have a good dayCheersBen and Judy

8/10 Good

Gordon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Response from Ben on 2022/11/18
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Have a good dayCheersBen and Judy

8/10 Good

Monica

Stayed 1 night in Sep 2022

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little place, with excellent customer service
Stayed 1 night in Aug 2022
Response from Ben on 2022/8/15
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Thank you Ben and Judy

6/10 Okay

Louis

Stayed 3 nights in Jun 2022

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were welcoming and made check in easy after a long day. The room was very comfortable and warm - good hot shower on a cold day. Would definitely stay here again.
Stayed 1 night in Jun 2022
Response from ben on 2022/6/27
Hi Louise Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Thank you Ben and Judy

10/10 Excellent

leigh

Liked: Cleanliness, staff & service, room comfort
Very comfy large room in quiet area.
Stayed 2 nights in Apr 2022
Response from Ben on 2022/4/14
Hi Leigh Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Have a good day Cheers Ben and Judy

10/10 Excellent

Yangyanli

Traveled with family
Liked: Cleanliness, staff & service
Cosy motel.
Stayed 1 night in Apr 2022
Response from Ben on 2022/4/3
Hi Yangyanil Thank you for your review Ben and Judy

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely motel with above average facilities. Staff were just fabulous and they thought of the little things in the rooms. Will come again!
Stayed 1 night in Mar 2022
Response from Ben on 2022/3/15
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Thank you Ben and Judy

10/10 Excellent

Tania

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Neat and clean room.
Stayed 1 night in Feb 2022
Response from Ben on 2022/3/10
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Have a good day Cheers

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for stay over (1night) staff were great nice little motel. Breakfast is nice to
Stayed 1 night in Feb 2022
Response from Ben on 2022/2/27
Hi Nancy Thank you for your time writing your review Cheers Ben and Judy

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite host. Clean room. Relaxing and quiet.
Stayed 1 night in Jan 2022
Response from Ben on 2022/1/31
Hi Tania Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Thank you Ben and Judy

10/10 Excellent

susan

Stayed 5 nights in Dec 2021

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy to stay there again
As expected,. I am happy to stay there again. To the manager, Thanks.
Stayed 2 nights in Dec 2021
Response from ben on 2021/12/31
Hi Philip Thank you for your kind words, we appreciate your time in this review we take pride in looking after our guests to make sure that they are happy staying here with us again thank you, and enjoy your day Ben and Judy

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little motel, very clean and comfortable
Stayed 1 night in Dec 2021
Response from ben on 2021/12/30
Hi Shelley Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Have a good day Cheers Ben and Judy

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit well maintained in a rustic location.
Stayed 1 night in Nov 2021

10/10 Excellent

Steven

Business traveler
Liked: Staff & service
Beautiful location, very friendly people and caring . The unit is exceptionally clean.
Stayed 1 night in Nov 2021
Response from Ben on 2021/11/24
Hi Steven Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Have a good day Cheers Ben and Judy

8/10 Good

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited our need as we only needed sleeping arrangements. Continental breakfast was nice. Room was a little tiny but again it suited our needs.
Stayed 2 nights in Nov 2021
Response from Ben on 2021/11/18
Hi Barry Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Thank you Ben and Judy

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Nice and comfy, thanks Ben for finding the ear ring
Stayed 1 night in Jul 2021

8/10 Good

Jodie

Stayed 1 night in Jul 2021
Response from Ben on 2021/7/7
Hi Jodie Thank you for your feed back We take pride in looking after our guests To make sure that they enjoy there time here with us Again thank you, and hope to see you in the future , enjoy your day Ben and Judy

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and hosts were fabulous.
Stayed 1 night in Jun 2021
Response from Ben on 2021/6/28
Thank you for your feedback we always try our hardest to make sure, that your stay, here with us is what you hope for Again Thank you Ben and Judy

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Ben on 2021/7/10
Hi Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Thank you Ben and Judy

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hosts, pleasant surrounds, comfortable room, and breakfast included!
Stayed 1 night in Apr 2021
Response from ben on 2021/5/7
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Have a good day Cheers Ben and Judy

2/10 Terrible

Verified traveler

Stayed 1 night in Apr 2021
Response from ben on 2021/5/12
Hi Anonymous We know who you are get a life