Mandai Trail Tours

The room was spotless and clean. Appreciate the early check in and the extra two hours for the check out.

I booked via expedia for 5 people including 2 adults and 3 kids. Expedia makes you put the ages of the children in when you search for properties however when i got to the Pan Pacific they accused me of lying about the ages of my kids and told me that they should have been entered as adults. They also told me that the room had a king bed and twin singles and that i would have to pay extra for a portable bed for the 5th person, even though i had made the booking for 5 people. When i challenged this and told them that i had booked for 5 people and that the ages were entered into Expedia, they told me that in future i should not lie about my kids ages and that i should enter them as adults. I told them that this is something they should take up with expedia as i had done nothing wrong. Overall the hotel was good, but the checkin experience was poor

An excellent hotel with superb staff. Standout employees were the two doormen, Saeed who showed us to our room, Robert (one of the managers) and Germaine the cocktail mixologist. Our rooms were excellent and we loved the pools and the gym. The breakfast buffet was plentiful and very good quality. The hotel ambiance is something else, it’s really lovely. The hotel is a refurbished Fort Canning Hotel and has only been open since October ‘25. The only improvements needed are around the breakfast service which is disorganised and very slow. Both mornings we had to wait half an hour for coffees, which is unacceptable anywhere, let alone a 5* hotel. Also when food and juices ran out they weren’t replenished. In all honesty that was a minor niggle in what was a delightful stay. We really enjoyed our time at The Mett, thank you!