「When calling the hotel prior to check in, the customer service was absolutely delightful! The customer service agent I spoke to was pleasant, helpful and competent. Checking in was slow. We arrived late, about 1045 pm and waited 30 minutes in line to check in. Customer service agent at the desk was pleasant, but clearly overwhelmed with the tasks. The room we were staying in had clean sheets...thank goodness for that. The bathroom was dirty, hair in the shower drain and hair on the toilet,...
「When calling the hotel prior to check in, the customer service was absolutely delightful! The customer service agent I spoke to was pleasant, helpful and competent. Checking in was slow. We arrived late, about 1045 pm and waited 30 minutes in line to check in. Customer service agent at the desk was pleasant, but clearly overwhelmed with the tasks. The room we were staying in had clean sheets...thank goodness for that. The bathroom was dirty, hair in the shower drain and hair on the toilet,...
Heidi