標準客房, 1 張特大雙人床, 無障礙, 非吸煙房 | 筆電工作空間、遮光布/窗簾、熨斗/熨衣板、免費搖籃/嬰兒床

貝斯特韋斯特曼徹斯特修爾住宿飯店的評分

2.5 out of 5

評論

7.4

不錯哦

10 分,有夠讚;359 則評論中有 89 則" "
8 分,不錯哦;359 則評論中有 143 則" "
6 分,一般般;359 則評論中有 53 則" "
4 分,不太好;359 則評論中有 46 則" "
2 分,很糟糕;359 則評論中有 28 則" "

7.6/10

整潔度

8.0/10

員工素質

7.0/10

設施服務

7.2/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Katherine,Rochester

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月28日回覆
Hello Katherine,We appreciate your feedback and apologize for any inconvenience caused during your stay. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance. Your comments are valuable to us as we continuously strive to enhance our guests' experience.

2/10 很糟糕

Nancy

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing positive to share.
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月10日回覆
Hello Nancy, We appreciate your feedback and regret to hear that your stay did not meet your expectations. We value all guest reviews as they help us improve our services. We recommend reaching out to our management team directly to address any specific concerns you may have.

8/10 不錯哦

Cathy,Battle Creek

商務旅客
喜歡:員工素質和設施服務
Needs some updated furniture in the rooms. But very clean
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日回覆
Hello Cathy,We appreciate your feedback regarding the room furnishings and are glad you found our hotel to be clean. We'll share your suggestions with our team for consideration in future updates. Thank you for choosing to stay with us.

6/10 一般般

Majil

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月14日回覆
Hello Majil,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there is anything specific you would like to share about your stay, please feel free to reach out to us so we can address it accordingly. Your feedback is valuable to us and helps us improve our services for future guests.

2/10 很糟糕

Shane

商務旅客, 團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Smells like mold. Bad place to stay.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日回覆
Hello Shane, We're sorry to hear about your experience. Your feedback is important to us, and we will address this matter accordingly to ensure all guests have a pleasant stay. Thank you for sharing your concerns with us.

10/10 有夠讚

Belinda

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I arrived early and the gentleman at the front desk asked if I would like my room right away so I didn’t have to wait until 3:00. That was really nice and considerate.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日回覆
Hello Belinda,We're pleased to hear that you had a positive check-in experience with us. Our team strives to accommodate our guests to the best of our ability. Your feedback is truly appreciated. We look forward to welcoming you back for another enjoyable stay.

4/10 不太好

Eric,Ames

商務旅客
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
Advertised breakfast included with room. No breakfast (or staff) to be found in the morning.
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月3日回覆
Hello Eric, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused. Our team will review and address this matter to ensure it does not happen again in the future. We value your patronage and hope to welcome you back for an improved experience.

8/10 不錯哦

Teresa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was clean & quiet & the staff very polite.. Would Stay again & recommend
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月30日回覆
Hello Teresa,Thank you for choosing our hotel! We're delighted to hear that you found our room clean and quiet, and our staff polite. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

4/10 不太好

Sara

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We gave this motel a try when our regular hotel was out of accessible 1st floor rooms. Pictures looked ok. We were hopeful. We decided one night would be ok. Never again. The room had an awful musty smell and everything felt slightly damp to the touch. There is no way management is unaware of the moisture issues and funky smell. It's impossible to miss and should be treated. We tried running the dehumidifier in the room but it was loud and didn't seem to make a difference. Though the room was cosmetically nice and the bed was comfortable, the pillowcases and comforter had small stains. The bathroom door didn't open fully which made it hard to get my husband's wheelchair into the restroom. Children were running and squealing until after 11 pm. There was a random dirty towel by the ice machine in the hall the entire time we were there. Breakfast was very sparse with a sign that said "no hot breakfast today" . If you are desperate for a place to stay or on a very tight budget and need to stay here, avoid room 109 and bring ear plugs. Maybe the other rooms aren't as bad. This one should not be rented until some maintenance is done.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月21日回覆
Hello Sara, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback regarding the musty smell and dampness in the room, as well as the cleanliness issues you mentioned. We will share your comments with our housekeeping team for improvement. We apologize for any disturbance caused by other guests and the limited breakfast offerings. We strive to provide a comfortable experience for all our guests and will address these concerns with our team. We hope to have the opportunity to better serve you in the future.

10/10 有夠讚

Robert

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日回覆
Hello Robert,Thank you for your feedback regarding the cleanliness of our rooms. We strive to provide a clean and comfortable environment for our guests. If you have any specific concerns, please reach out to our management team directly to address them. We appreciate your review and hope to welcome you again in the future.

10/10 有夠讚

Lee

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I had a enjoyable stay at your hotel the staff was friendly and helpful the room was clean and very comfortable
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月19日回覆
Hello Lee,Thank you for your kind feedback! We're delighted to hear that you had an enjoyable stay at our hotel and that you found our staff to be friendly and helpful. It's also great to know that you found your room clean and very comfortable. We aim to provide a wonderful experience to all our guests and we're glad we succeeded with you. We hope to have the pleasure of welcoming you back in the future.

2/10 很糟糕

Franklin

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月5日回覆
Hello Franklin, We're sorry to hear that your experience with our hotel did not meet your expectations. We value all guest feedback and would appreciate the opportunity to hear more about your stay. Please reach out to our hotel directly so that we can address any concerns you may have had. We strive to provide exceptional service and hope to have the chance to make it right for you.

10/10 有夠讚

Leonardo

於 2023 年 11 月住了 1 晚
Manager 於 2023年11月11日回覆
Hello Leonardo,Thank you for taking the time to share your feedback with us. We greatly appreciate your generous rating and are thrilled to hear that you had such an exceptional experience at our hotel. We strive to provide outstanding service and are pleased that we met your expectations. If you have any future travel plans, we would be honored to have the opportunity to welcome you back.

4/10 不太好

casey

不喜歡:住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月9日回覆
Hello casey, Thank you for taking the time to provide your feedback. We're sorry to hear that your experience at our hotel did not meet your expectations. We value your comments and will take them into consideration for future improvements. We encourage you to reach out to our management team to discuss your concerns further.

10/10 有夠讚

Randall

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location and hot tub in room
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月5日回覆
Hello Randall,Thank you for your review and for choosing our hotel for your stay. We appreciate your feedback regarding the location and in-room hot tub. We strive to provide a convenient location and amenities to enhance our guests' experience. We apologize for any inconvenience you may have encountered during your stay and encourage you to reach out to our management directly so that they can address your concerns properly.

10/10 有夠讚

Connie

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月17日回覆
Hello Connie,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a wonderful experience during your stay with us. Your positive feedback means the world to us and we truly appreciate it. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

8/10 不錯哦

Christopher

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay
It was better than my first stay
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月24日回覆
Hello Christopher,We're glad to hear that you had an improved experience during your second stay! We hope to continue exceeding your expectations in the future.

4/10 不太好

真實旅客

喜歡:員工素質
不喜歡:整潔度和客房舒適度
Nah
Awful smell as soon as you walk in the front door. Room smelled worse. No hot water, no soap, and somehow not a trash can in the room? Just not good.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月17日回覆
Dear Guest,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 有夠讚

Joan

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The facility is older but very clean. Bed was very comfortable, water pressure was good and the breakfast was great. Owner was very friendly. And to top it off, the price was reasonable for the amenities provided.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月16日回覆
Hello Joan, Thank you for your positive feedback! We're pleased to hear that you enjoyed your comfortable stay, the cleanliness of our facility, and our friendly owner. We hope to welcome you back soon!

6/10 一般般

Therese

家庭旅遊
喜歡:員工素質
served the purpose
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月27日回覆
Hello Therese ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

6/10 一般般

Rebecca

喜歡:員工素質
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月26日回覆
Hello Rebecca, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 不太好

Alyssa

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was a strong musty odor in the room upon arrival. Even after leaving the window open for several hours, it still lingered. All furniture showed heavy signs of wear, scratches, dings. Surfaces were sticky and not clean, with mirrors showing streaks, drips. Sheets had small stains and one pillow case had a makeup covered stain (appeared like it was used but not washed).
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月17日回覆
Hello Alyssa,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 一般般

Brenda

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We stay at this hotel each year while participating in an event at the fairgrounds each September. Check in was smooth and easy. It is easy to get in and out of and easy to find. Since beginning staying here the hotel has never been renovated and I seriously question if they have a general maintenance person. The shower rods in most rooms are hanging precariously and the curtains can't close to keep water in the shower. The handle on the bathroom door was barely hanging on so as a family we decided not to close it completely lest we be locked in. The refrigerator had water/ice build up and a fly frozen in the bottom of the ice in the freezer area.
Manager 於 2023年9月13日回覆
Hello Brenda, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 有夠讚

Muriel

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The only problem I have is I checked out on the 6 th and they are continuing to charge my debit card several times even today?
於 2023 年 8 月住了 7 晚
Manager 於 2023年9月13日回覆
Hi Muriel,Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to better serve you in the future.

8/10 不錯哦

Roger

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Trip
Short business trip
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月10日回覆
Hello Roger,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 不錯哦

Scott

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月2日回覆
Hello Scott,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 不錯哦

Earl Mac

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
TV
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月31日回覆
Hello Earl Mac,Know that your voice is of tremendous importance to us and we value your comments about our tv. I hope you will return to enjoy a memorable and exceptional experience.

8/10 不錯哦

mike

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月29日回覆
Hello mike,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 不錯哦

Roberta

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
Our first room we were given the door wouldn't latch. You could just push the door open. They got us into a different room pretty quickly. The 2nd room was good. It was clean, the bed was comfortable. The free breakfast was good. Egg pattie, sausage pattie, cheese. I made it into a sandwich with the toasted english muffin. They had yogurt, waffles, small cinnamon rolls. We thought it was a good breakfast. It was reasonably priced.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月16日回覆
Hello Roberta,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed and your comments about our breakfast. We hope to see you again in the future.

8/10 不錯哦

alex

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
first time visit was enjoyable
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月12日回覆
Hi Alex,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 一般般

SHERI

於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日回覆
Hello SHERI,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 有夠讚

Donna

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Would stay again
The beds were a little too soft for me. But everything was clean, the guy who checked us in was very friendly. There was a construction crew staying there that cleaned out breakfast befor 7am so we didnt get breakfast both days. Other than that it was a great stay.
於 2023 年 7 月住了 2 晚
Manager 於 2023年8月3日回覆
Hi Donna,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

6/10 一般般

coleen

團體旅遊, 家庭旅遊
Bath tub was not the cleanest
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月23日回覆
Hello coleen,We can't thank you enough for sharing your feedback with regards to our tub. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 不錯哦

Suzanne

喜歡:整潔度、員工素質和住宿環境和硬體
Motel was clean and appeared to be recently updated. Staff was superb.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月26日回覆
Hi Suzanne,Thank you for your review! I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 不太好

Kim

不喜歡:住宿環境和硬體
於 2023 年 7 月住了 3 晚
Manager 於 2023年7月19日回覆
Hello Kim,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 不錯哦

Jerry

情侶出遊
喜歡:整潔度和員工素質
the steps are unevely spaced and lighting bad
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月19日回覆
Hi Jerry,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

4/10 不太好

Mary,Atlantic

情侶出遊, 親子旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
Room was musty and there was a hole in the bathtub. New AC was in the room but in a box and not installed. Room size was nice. A little noisy, needs more insulation. Worked for what we needed but the hotel needs updating badly.
於 2023 年 6 月住了 2 晚
Manager 於 2023年7月16日回覆
Hello Mary,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 有夠讚

Deb

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月15日回覆
Hello Deb,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 一般般

Adam

家庭旅遊
不喜歡:整潔度
Nothing to great. Clogged sink and no extra blankets for the foldout. Tv was very small and hard to see from the beds. The best part was the waffle maker.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月10日回覆
Hello Adam, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 不錯哦

Kimberly

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We chose this hotel because it was pet friendly and we were traveling with our small dog. The room was spacious and it was clean but I think it was soon to be "upgraded" because there was a large box in the room that contained a new A/C unit. The bathtub was clean but had "patched" area in the side of the tub. The staff at the desk was friendly and the breakfast was pretty good.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月9日回覆
Hello Kimberly,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our area. We hope to see you again to deliver you with a 5 star experience.

8/10 不錯哦

Regina

喜歡:整潔度、員工素質和客房舒適度
Annoying smell
Overall, we had a good stay, except for the damp, sour odor in our room. Turning on the AC helped a little, but I finally went to the front desk and asked for air freshener or Febreze. The clerk gave me Febreze, which helped to mask the smell somewhat. I could still smell it in the morning. The wi-fi wouldn't connect that evening, but it did in the morning. Otherwise, the beds and pillows were comfortable and the breakfast included more than I expected. Not bad for the reasonable price.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月9日回覆
Hello Regina, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 不錯哦

Valerie

情侶出遊
喜歡:整潔度和員工素質
Comfortable bed
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月5日回覆
Hello Valerie,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bed. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月29日回覆
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 不錯哦

Kenny

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Ate at River Bend Pub, great meal
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月18日回覆
Hello Kenny,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 有夠讚

Jeremy

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice place
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月9日回覆
Hi Jeremy,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 不錯哦

Cole

於 2023 年 5 月住了 2 晚
Manager 於 2023年6月12日回覆
Hello Cole,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 不錯哦

Cindy

喜歡:整潔度、員工素質和住宿環境和硬體
Nice
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月20日回覆
Hello Cindy,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 有夠讚

Holly

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I was pleasantly surprised how nice it was.
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月16日回覆
Hello Holly,Thank you for your review and comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 有夠讚

Lowell

喜歡:整潔度、員工素質和住宿環境和硬體
it was fine
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月16日回覆
Hello Lowell,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 一般般

Grace

於 2023 年 5 月住了 1 晚
Manager 於 2023年5月27日回覆
Hello Grace,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.