馬爾他私人度假屋

「The place was indeed very nice and looked like advertised. The communication with the host was not perfect, they had sent us the information ahead of time but when we communicated with them to ask again for the combination of the lockbox with the key, they were not very friendly, but in the end gave us the needed information. There was no welcoming bottle of water or anything else in the fridge, no washing powder, or anything that would have felt that on is welcomed, so I cannot really blame...

「Don't stay here if you are the type of traveler who needs: 1. An onsite staff. This is an apartment and all support is remote. 2. Timely communication. There are at least four operational communication points - remote operation support, customer service, local housekeeping & the owner. There's at least a day lag in response. They also did not follow through after committing. A simple delivery of bath mats & shower curtain that could have completed in 30 minutes didn't get completed at all...

「Passade perfekt!」

「Good facilities and location, however poorly ran. Before we arrived we could not access check in information as their system claimed we still had to complete payment, ignored 2/3 emails asking for this to be resolved. Took multiple phone calls to finally fix this. Broken AC, reported on 1st day was reassured it would be fixed and it was marked as urgent, was never fixed.」