"Generally a good quality hotel worth staying at for a short break. It’s worth noting that the recent merger between the two prior separate hotels causes issues. In fact, the hotel has a bit of a split personality. Make sure to stay in the sea side suites building if you want the better service. Staffing remains an issue with breakfast and dinner service quite poor at times. Food quality was ok. Nothing special. Definitely not 5 stars. Also, be aware that the local neighbourhood is a party zone filled with low end bars and night spots which is not nice at all for families. "
"Me and my partner got a 24 hour sickness, like food poisoning, the next night we heard the woman in the room next door being sick all through the night. Other than that it was a lovely holiday fantastic location and great food options. I would return "
"Best staff, so friendly, caring and incredibly accommodating- 100% would come back and recommend to others. Spacious room and overall beautiful place. Very clean, i’m not sure the air conditioning was working however the windows open wide and it worked out with the fresh air! "
Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection
8/10 Good
"The breakfast was amazing and the hotel and amenities lovely. It was really easy to get to Palma by either bus or cab.
We checked out early and put the bags in the store room as we had a late flight and thought it would help, so that they could turn the room around comfortably for the next guests. .Unfortunately I left something in the room and realised soon after but wasn’t allowed to retrieve it and was told that housekeeping would check. They didn’t. We also weren’t told that you have to book the courtesy room to shower and change so I had to use the spa which doesn’t have lockable changing rooms. Just a bit of a dampener after an otherwise lovely stay."