外觀

希爾頓逸林梅拉卡飯店的評分

5 out of 5
希爾頓逸林梅拉卡飯店
Hattan City, Jalan Melaka Raya 23, Malacca City

評論

8.8

有夠讚

10 分,有夠讚;763 則評論中有 425 則" "
8 分,不錯哦;763 則評論中有 248 則" "
6 分,一般般;763 則評論中有 48 則" "
4 分,不太好;763 則評論中有 29 則" "
2 分,很糟糕;763 則評論中有 13 則" "

9.0/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Yan Xin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
安静
於 2024 年 4 月住了 1 晚

8/10 不錯哦

VEE CHONG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 3 晚
DoubleTree by Hilton Melaka Team 於 2023年5月15日回覆
Dear Vee Chong,Thank you for taking the time to rate your recent stay at our hotel. We hope that you had a comfortable and enjoyable experience with us. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back soon.

2/10 很糟糕

CHIA-YU

於 2023 年 2 月住了 3 晚
DoubleTree by Hilton Melaka Team 於 2023年5月15日回覆
Dear Chia Yu,Thank you for taking the time to rate your recent stay at our hotel. We hope that you had a comfortable and enjoyable experience with us. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back soon.

10/10 有夠讚

Wu

於 2023 年 2 月住了 3 晚
Sincerely, DoubleTree Melaka Management Team 於 2023年3月1日回覆
Dear Wu,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and hope that you had an enjoyable experience with us. If there is anything specific that you would like to share with us, please do not hesitate to contact our team. We value all feedback as it helps us to continuously improve our services and facilities for our guests.We hope to have the pleasure of welcoming you back soon.

10/10 有夠讚

Huee Chong

於 2022 年 3 月住了 1 晚
Reservation Team 於 2022年3月15日回覆
Dear Valued Guest, Warm Greetings from DoubleTree by Hilton Melaka! Thank you for your feedback. We are delighted to hear that you had a great stay. We look forward to welcoming you back soon! Best Regards DoubleTree by Hilton Melaka Team

4/10 不太好

Hin Kon

於 2021 年 3 月住了 1 晚

8/10 不錯哦

YIN-SHENG

家庭旅遊
喜歡:員工素質和客房舒適度
可以選擇更適合的住宿
地點有點偏遠,附近可以走動之處不多。房務清潔需加強,杯子留有茶水漬、地上還留有空茶包袋,這都不是Hilton 該有的風格。雖然註冊了也完全沒有WiFi ,再怎麼說WiFi 應該是現今絕大多數飯店都必需的吧?退房處理的人員漫不經心,收回2間房卡,卻只收1間房住宿稅?沒給收據,經提醒後才又加收另1間房住宿稅,並一起開出收據?預刷卡押金也是詢問後才告知那部分沒問題會自動失效(多數都會主動告知或當面銷毀作廢)。 早餐口味不錯。
於 2020 年 2 月住了 1 晚
DoubleTree Melaka Team 於 2020年4月15日回覆
Dear Mr. Yin-Sheng, Warm Greetings from the DoubleTree by Hilton Melaka. Our sincere apologies for the delay in getting back to you. Thank you for taking the time to give us your valued feedback. We are disappointed to hear that many areas of your stay did not meet your expectations. We have shared your feedback with the relevant departments and will be taking corrective measures immediately to ensure we improve our service delivery. We do hope you will give us another opportunity to make it right for you and look forward to welcoming you back in the near future once the pandemic is over. Wishing you good health and hoping that you are safe during these challenging times. Best Regards DoubleTree Melaka Team

10/10 有夠讚

Ka Chun

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good one
The hotel is very nice. Not saying very grand but everything are maintained well. The location is not at the Center of the town from map. But actually is not far and the stree next to it has a lot of restaurants and massage.
於 2020 年 2 月住了 2 晚
Carey Osborne 於 2020年2月24日回覆
Dear Ka Chun, Thank you for leaving us with a wonderful review. I am pleased that you find your stay here pleasant. Glad you liked everything that was provided for you. I look forward to welcoming you back to stay with us again soon.  Sincerely, Carey Osborne General Manager

10/10 有夠讚

Chao

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Carey Osborne 於 2020年2月3日回覆
Dear Chao, Thank you for leaving us a positive rating. Glad you had a great stay and am looking forward to welcoming and serving you again next time! Sincerely, Carey Osborne, General Manager

8/10 不錯哦

CHINLUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便整潔度佳
於 2019 年 12 月住了 1 晚
Carey Osborne 於 2020年1月24日回覆
Dear Chin Lung,Thank you for leaving us with a great review. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon.  Sincerely, Carey Osborne, General Manager

10/10 有夠讚

peng-shen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Carey Osborne 於 2020年1月24日回覆
Dear Peng Shen, Thank you for leaving us a positive rating. Glad you had a great stay and am looking forward to welcoming and serving you again next time! Sincerely, Carey Osborne, General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I left a note to request some room amenities daily, I'm so pleased with the room attendant who would provide what I needed. Staff at the ground floor are all very friendly, even the chefs at the buffet breakfast. Overall, I had a enjoyable stay with my family. Will definitely come back when I visit melaka again.
於 2019 年 10 月住了 5 晚
DoubleTree Melaka Team 於 2019年11月12日回覆
Dear Valued guest, Warm Greetings from DoubleTree Melaka! Thank you very much for your positive rating. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon! Best Regards,

10/10 有夠讚

Chia wen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
Carey Osborne 於 2019年9月19日回覆
Dear Chia wen, Thank you for leaving us a 10-star rating. I'm happy to note that you enjoyed your stay and I look forward to welcoming you back to DoubleTree by Hilton Melaka soon. Sincerely, Carey Osborne General Manager

8/10 不錯哦

HON CHING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2019 年 8 月住了 2 晚
DoubleTree Melaka Team 於 2019年9月3日回覆
Dear Mr. Ching, Thank you for leaving us with a good rating. We hope you enjoyed your stay with us. I look forward to welcoming you back to DoubleTree by Hilton Melaka soon. Sincerely,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Carey Osborne 於 2019年8月26日回覆
Dear Valued Guest, Thank you for leaving us with a good rating. Hope you enjoyed your stay with us. I look forward to welcoming you back to DoubleTree by Hilton Melaka soon. Sincerely, Carey Osborne General Manager

10/10 有夠讚

Lanhao

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice
Good
於 2019 年 8 月住了 2 晚
DoubleTree Melaka Team 於 2019年8月19日回覆
Dear Lanhao, Warm Greetings from Doubletree by Hilton Melaka! Thank you for your rating. We hope you had a great stay with us. We look forward to welcoming you back soon! Best Regards,

10/10 有夠讚

真實旅客

於 2019 年 7 月住了 2 晚
DoubleTree Melaka Team 於 2019年8月2日回覆
Dear Valued Guest, Warm Greetings from Doubletree by Hilton Melaka! Thank you for your rating. We hope you had a great stay with us. We look forward to welcoming you back soon! Best Regards,

8/10 不錯哦

HO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
DoubleTree by Hilton Melaka Team 於 2019年7月26日回覆
Dear Mr. Ho, Warm Greetings from Doubletree by Hilton Melaka! Thank you for your rating. We hope you had a great stay with us. We look forward to welcoming you back soon! Best Regards,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
枕頭不好睡,換了也一樣。早餐很豐富。
於 2019 年 3 月住了 5 晚
Doubletree Melaka Team 於 2019年5月6日回覆
尊敬的客人 感谢您的反馈意见。 我们很遗憾听到你没有找到舒适的枕头。 Doubletree配有“枕头菜单”,因此我们希望您下次与我们住在一起时,您可以体验到一种不同类型的枕头,让您睡得更好。 我们期待着您的光临!

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
因為新所以感絕各方面都還不錯
於 2019 年 2 月住了 2 晚
Doubletree Melaka Team 於 2019年3月11日回覆
尊敬的客人 感谢您的好评。 我们期待尽快欢迎您的光临

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
舒適,適合渡假休息!
於 2019 年 2 月住了 2 晚
Doubletree Melaka Team 於 2019年3月5日回覆
Dear Sir/Madam, 谢谢你的逗留。 我们期待再次欢迎您

6/10 一般般

tzeming

喜歡:整潔度、住宿環境和硬體和客房舒適度
不太推薦
地點太偏遠,交通不便,櫃檯人員服務不夠主動,房間清潔可以再加強,早餐不錯,設施太少,在飯店內很無聊。
於 2019 年 1 月住了 1 晚
Herman Courbois 於 2019年1月27日回覆
Dear tzeming, Thank you for taking the time to leave us with a review of your recent stay. Whilst I am happy to hear that you have enjoyed your stay with us, I am disappointed to note that we have fallen slightly short of your expectations. However, kindly be assured that your remarks have been well noted for improvements. I look forward to welcoming you back to DoubleTree by Hilton Melaka again soon Sincerely, Herman Courbois General Manager

6/10 一般般

Ai Chin

喜歡:整潔度、員工素質和客房舒適度
新飯店還需要改進
飯店地點離市區稍遠, 附近沒什麼好逛好吃的. 飯店本身硬體設備佳, 接待櫃台人員專業又親切友善,但house keeping及其他後勤員工素質需要提升,入住當天抵達住宿樓層後被一群席地而坐在客房外的員工景象驚嚇之外, 我的房間門是未關上的, 衛浴備品也未補足...我們共住了3間房, 另外一房連衛生紙都缺...
於 2018 年 10 月住了 1 晚
Herman Courbois 於 2018年10月21日回覆
Dear Ai Chin, Thank you for leaving us with a review of your recent stay with us. I am disappointed to note that we have fallen short of your expectations in some areas. Kindly be assured that your remarks have been well noted and will be shared with the team for improvements. I look forward to welcoming you back to DoubleTree by Hilton Melaka again in future. Sincerely, Herman Courbois General Manager

10/10 有夠讚

Mia,Tw

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
Herman Courbois 於 2018年9月25日回覆
Dear Mia, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Herman Courbois General Manager

8/10 不錯哦

CHINGTING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很好 但離市區遠一點
於 2018 年 8 月住了 1 晚
Herman Courbois 於 2018年8月20日回覆
Dear CHINGTING, Thank you for leaving us with a great review. I hope you've enjoyed your stay with us and look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Herman Courbois General Manager

6/10 一般般

Tsung-Hung,Nawanakorn

喜歡:整潔度、員工素質和客房舒適度
加油
1.地毯味道太重 2.需要有接駁車
於 2018 年 7 月住了 1 晚
Herman Courbois 於 2018年8月2日回覆
Dear Tsung-Hung, Thank you for leaving us with a review. I hope you've enjoyed your stay with us and look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Herman Courbois General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
perfect
於 2018 年 7 月住了 2 晚
Herman Courbois 於 2018年7月22日回覆
Dear Valued Guest, Thank you for leaving us with a great review. I hope you've enjoyed your stay with us and look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Herman Courbois General Manager

10/10 有夠讚

Powen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常推薦的住宿飯店
飯店服務極佳 房間非常清潔乾淨舒適 早餐有現打的新鮮果汁 缺點是賣場還沒有完全開放
Herman Courbois 於 2018年4月15日回覆
Dear Powen, Thank you for leaving us with a great review. I am pleased to note that you were impressed with our hotel rooms and that you have enjoyed the breakfast here. I look forward to welcoming you back to our hotel in future. Sincerely, Herman Courbois General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Brand new 5 star hotel
Newly opened Dec 2017, double the by tree Hilton is located at a quiet corner just 5 minutes off city center . Friendly and professional.staff make the stay very enjoyable. From there you can also witness the exploding high end residential market that is currently transforming the city into one of the best retirement city in South East Asia.
於 2018 年 4 月住了 1 晚
Herman Courbois 於 2018年4月12日回覆
Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to note that you were impressed with the hospitality shown by our team members and that you have enjoyed your stay here. I look forward to welcoming you back to our hotel soon. Sincerely, Herman Courbois General Manager

6/10 一般般

CHUNG EN

喜歡:整潔度、住宿環境和硬體和客房舒適度
Herman Courbois 於 2018年4月5日回覆
Dear CHUNG EN, Thank you for leaving us with a review. We hope you've had a good time here and look forward to welcoming you back again soon. Sincerely, Herman Courbois General Manager

10/10 有夠讚

chien

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店新穎舒服
蠻新的飯店,設備都新穎也很棒,24小時的健身房也很優,但餐廳若能對住戶有所折扣更好~零晨6點警報器大響有被嚇到,事後有送手工餅乾禮物,但應盡快查明原因,以免又發生類似事件~
Herman Courbois 於 2018年3月24日回覆
Dear chien, Thank you for leaving us with a great review. I am pleased to note that you had a wonderful stay with us and that you loved our facilities. Hoping to welcome you back soon

10/10 有夠讚

CHIEN YI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

10/10 有夠讚

Watson

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast need to improved, bake beans with nesty tayste
於 2024 年 3 月住了 1 晚

8/10 不錯哦

HITOSHI

團體旅遊, 親子旅遊
喜歡:設施服務
Quite clean and new facilities. Swimming pool is especially amazing. Breakfast is very so much sophisticated. Far from the city center. No restaurants around it.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Albert

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Parking at level 5.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

JANE

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Toilet sliding door faulty but maintenance was quick to rectify.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

HIROSHI

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good food service
於 2024 年 3 月住了 1 晚

10/10 有夠讚

San lee

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Over all enjoyed the one night stays in the hotel ,especially Amm and Nia for the arrangement of early check in
於 2024 年 2 月住了 1 晚

6/10 一般般

SOJI

於 2024 年 1 月住了 2 晚

8/10 不錯哦

Tan Yin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般般

Goh

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The Hotel room is spacious and clean. Front desk staff polite and helpful. However the hotel reception is located at the 12th floor, car park is located at the 5th floor, the route to the lift lobby from the car park is very dirty and isolated. Moreover there is no proper sign leading to the car park and there is no indication where we can park our car. The nightmare come on the checking out day, according to the hotel staff, the hotel lift broke down in the middle of the night. We will not notified of the breakdown. We were make to walk down from the 27th floor to the 12th floor for breakfast and walk out again to our room to pack our luggage and walk down again. The hotel should have informed us to pack our luggage and walk down only once to the 12th floor for breakfast and then straight away check out. The hotel need to improve on this.
於 2024 年 1 月住了 2 晚

8/10 不錯哦

ABDUL GHAFAR

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Suet Ni

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant stay till lift shutdown on 19 Jan 2024
Hotel is nice, clean, comfortable, at great location. Hotel staff are friendly and helpful. The stay has been pleasant except for the lift shutdown that occurs on 19 Jan, due to a water pipe burst in the building next to Doubletree Hilton Melaka. We were not informed of the lift shutdown till in the morning when we were trying to take the lift from 20th floor down to ground floor. It was after a few call to the customer care hotline were we then informed of the situation and yet it wasn’t very clear of what was going on. The hotel should have texted us about the situation almost immediately when the lift shut down occur. Communication is important in such situation to avoid confusion and panic. The staff was not very consistent in their reply when we are trying to do our checkout. Some were telling us to go to the receptionist on 12th floor while some was saying we can just go to the concierge on ground floor, thus resulting in confusion. Since our check out, we still do not receive any formal apologies nor compensation for the inconvenience. We hope the hotel can reflect on the feedback provided above.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

H S

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Sanghyon

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great staff
Every staff are polite and helpful. Room is big and clean.
於 2024 年 1 月住了 2 晚
Team -DoubleTree by Hilton Melaka 於 2024年1月17日回覆
Dear Anonymous,Thank you for your positive feedback! We're delighted to hear that every staff member you encountered was polite and helpful. It's wonderful to know that you found the room spacious and clean. We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing our hotel!

6/10 一般般

Shveta

親子旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
於 2023 年 12 月住了 3 晚

8/10 不錯哦

William

於 2023 年 12 月住了 1 晚
Team -DoubleTree by Hilton Melaka 於 2023年12月26日回覆
Dear William,Thank you for choosing to stay with us at DoubleTree by Hilton Melaka. We appreciate your ratings, and we're thrilled to hear that you had a positive experience with us. We look forward to welcoming you back to DoubleTree by Hilton Melaka in the future.

2/10 很糟糕

XIUSHI

於 2023 年 12 月住了 1 晚
Team -DoubleTree by Hilton Melaka 於 2023年12月22日回覆
Dear Xiushi,Thank you for completing our online survey and for sharing your ratings. We regret that your overall experience did not meet your expectations. To help us improve, we kindly request any details you can provide about how we can enhance your future stays. Your feedback is highly valuable, and we look forward to welcoming you back to DoubleTree by Hilton Melaka."

8/10 不錯哦

Poh song

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Team -DoubleTree by Hilton Melaka 於 2023年12月22日回覆
Dear Poh Song,Thank you for choosing to stay with us at DoubleTree by Hilton Melaka. We appreciate the time you've taken to complete our stay survey, and we're thrilled to hear that you had a positive experience with us. We look forward to welcoming you back to DoubleTree by Hilton Melaka in the future.