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Al Shohada by Palm Rich Makkah

5.0 star property
Art Deco hotel with free valet parking and a 24-hour front desk

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Photo gallery for Al Shohada by Palm Rich Makkah

Family Suite | 1 bedroom, in-room safe, desk, iron/ironing board
Restaurant
Family Suite | 1 bedroom, in-room safe, desk, iron/ironing board
Reception
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Parking available
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Quadruple Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Quadruple Room

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
  • 0.9 Ping (3 square meters)
  • Sleeps 4
  • 4 Double Beds

View all photos for Junior Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
  • 1.0 Ping (3 square meters)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Triple Room

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
  • 0.8 Ping (3 square meters)
  • Sleeps 3
  • 3 Double Beds

View all photos for Deluxe Suite

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Suite

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
  • 0.7 Ping (2 square meters)
  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite

1 bedroom, in-room safe, desk, iron/ironing board

Presidential Suite

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
  • 1.0 Ping (3 square meters)
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Map
Ajyad Street, Holy City, Makkah, Makkah Province, 21955

What's nearby

  • Great Mosque of Makkah - 8 min walk - 0.7 km
  • Kaaba - 11 min walk - 1.0 km
  • Abraj Al-Bait Towers - 11 min walk - 1.0 km
  • Well of Zamzam - 12 min walk - 1.0 km
  • King Fahad Gate - 13 min walk - 1.1 km

Getting around

  • Makkah Station - 16 min drive
  • King Abdulaziz Intl. Airport (JED) - 75 min drive

Restaurants

  • ‪29Th Floor - ‬6 min walk
  • ‪Al Majlis - ‬13 min walk
  • ‪بيتزا هت - ‬10 min walk
  • ‪Masharef Lounge - ‬13 min walk
  • ‪Al Khairat Restaurant - ‬13 min walk

About this property

Al Shohada by Palm Rich Makkah

Luxury hotel near Great Mosque of Makkah
Near Abraj Al-Bait Towers and Kaaba, Al Shohada by Palm Rich Makkah provides a free daily manager's reception, shopping on site, and a hair salon. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as dry cleaning/laundry services and a business center.
Other perks include:
  • Free valet parking, plus self parking (surcharge)
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Tour/ticket assistance, barbecue grills, and an elevator
Room features
All 494 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like late night room service and free WiFi.
More amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • 40-inch LCD TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Arabic, English, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Self parking on site (SAR 250 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 50 for adults and SAR 25 for children
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 12:30 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 1:00 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 110.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 50 for adults and SAR 25 for children
  • Self parking fee: SAR 250 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: SAR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 5%
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001669

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Only registered guests are allowed in the guestrooms
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Shohada
Al Shohada Hotel
Al Shohada Hotel Mecca
Al Shohada Mecca
Hotel Al Shohada
Hotel Shohada
Shohada
Shohada Hotel
Hotel Al Shohada Makkah/Mecca
Al Shohada
Al Shohada Hotel
Al Shohada by Palm Rich Makkah Hotel
Al Shohada by Palm Rich Makkah Makkah
Al Shohada by Palm Rich Makkah Hotel Makkah

Frequently asked questions

Is Al Shohada by Palm Rich Makkah pet-friendly?

No, pets are not allowed at this property.

How much is parking at Al Shohada by Palm Rich Makkah?

Valet parking is free at this property.

What time is check-in at Al Shohada by Palm Rich Makkah?

Check-in start time: 4 PM; Check-in end time: 12:30 PM. After-hours check-in is not available.

What time is check-out at Al Shohada by Palm Rich Makkah?

Check-out is at 1:00 PM.

Where is Al Shohada by Palm Rich Makkah located?

Located in Makkah City Center, this luxury hotel is within a 15-minute walk of Great Mosque of Makkah, Kaaba, and Abraj Al-Bait Towers. Abraj Al Bait Hajar Tower and Well of Zamzam are also within 15 minutes.

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Al Shohada by Palm Rich Makkah Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 85 reviews
Rating 8 - Good. 23 out of 85 reviews
Rating 6 - Okay. 24 out of 85 reviews
Rating 4 - Poor. 9 out of 85 reviews
Rating 2 - Terrible. 6 out of 85 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jun 2018

6/10 Okay

ahmed

Liked: Cleanliness, staff & service
عليكم للاسف وللمرة الاولى في فندق اشهداء اطالب بدفع مبلغ مقابل موقف السيارة بالرغم من انني احد زبائن الفندق متى ما جيت لمكه للمعلو مية فان احد عوامل تفضيل فندق الشهداء هو وجد الموقف المجاني للسيارة بالرغم من بعد المسافه عن الحرم ولكن الا هذه الميزه الغيت

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charged car parking fee 50 Sr / day however car parking is with booking Room service very poor second day we called many times but no no room service
Stayed 2 nights in Apr 2018

6/10 Okay

Odah

Liked: Property conditions & facilities, room comfort

Good

The Room was Nice But When wE open the Windows Frame full Of dust , toilet flush not working well , problem during check out With wrong posting FB outlet

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Not a 5 star hotel

I had booked the hotel and paid for online. Arrived at the hotel late in the evening to find the hotel staff not speaking much English and not very helpful. The receptionist said that the room had been booked but no payment was received and that we had to pay again. Even though we produced proof of payment he still demanded another payment. It was a problem with their bank I found out later. I did get a refund but it caused quite a bit of inconvenience. The room needed updating and the shower was dirty. The restaurant floor was not swept regularly during the buffet breakfast, there were bits of food etc on the floor. The lobby however is spacious and very good.
Stayed 6 nights in Mar 2018

8/10 Good

MUSTAFA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق جيد

اقامة جيدة ولكن للاسف المطعم كان مغلق

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mounir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel for omra

I was allowed to check out a bit later than expected.

2/10 Terrible

mohamed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

خدمة سيئة جدا

اسوء خدمة عملاء موظفين ليس لديهم مسؤوليه ولا الخبرة في احترام الضيف وانهاء اجراءات الدخول لا انصح احد يحجز من خلال النت بالفندق هذه ولا يوجد رقم هاتف شغال تتواصل مع احد منهم

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

ashraf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
كان الاستقبال سيِّئ جداً، والمعاملة سيئة، وموظفي المطعم يتعاملون بأسلوب غير لائق مع النزلاء، وطعام الفطور سيِّئ،
Stayed 1 night in Jan 2018

6/10 Okay

Wasim, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Standard has gone down, not a five star

I have stayed in Al Shohada hotel twice prior to this visit and i can clearly see the standard has gone down and it is certainly not a five start hotel. The positives: -The hotel staff quickly came to pick up the luggage on our arrival and safely took to our room -The reception staff looked nice and gentle, although had to bring in a translater on one occasion to explain one problem - The two issues related to shower/toilet were responded and fixed in quick time (within 30 mins) by the housekeeping staff who were humble and polite The negatives: - We booked a twin bed room for x2 adults, x2 kids through expedia and what we got is one king size bed. On multiple complaints, we were told sorry this is what we have to bear with, as hotel is full - We booked a non-smoking room through expedia and what we got was a room in a corridor full of smoking guests and bad smell all around. Again this was complained to reception but to no avail - The toilet flush wasn't working on first use and the shower drain was blocked. These were fixed on reporting but what i find disappointing is that these should be checked prior to room allocated to new guests - The housekeeping is TERRIBLE, of our 5 nights stay only once did the room service came to change towels/bed sheets and clean room (despite calling them 3 times and every time they acknowledge to come but won't). This room service bloke was a rude person and the hotel needs to teach him how to speak to guests.
Stayed 5 nights in Dec 2017

6/10 Okay

MUSHABBAB

Disliked: Cleanliness, staff & service
المكان قريب من الحرم (10 دقائق مشي دون زحام ) الاثاث والموكيت قديم جدا ومستهلك المطعم ممتاز خدمات الغرف غير موجودة الاستقبال جيد وسريع Hotel is 10 minutes walk to Haram Reception is satisfactory Restaurant is Great Carpet is old and dirty Elevators great Room service Bad No tea or coffee
Stayed 2 nights in Dec 2017

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

Riyadh

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2017

8/10 Good

Khan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean

good

4/10 Poor

MOHAMMED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

يحتاج الى التطوير والتحسين

مقبولة..ولكن سابقا كانت افضل

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Nights

very Fine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Javed, Uk

Liked: Staff & service
Pleasant experience,Lobby was very attractive with sufficient sitting area. Comfortable seats. Breakfast is just Okay.Toilets were not maintained properly. Toilet Seat was broken. Rooms are not well lit. A bit noisy place. Guest talking loudly in corriodors

6/10 Okay

Qasem

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
الغرف غير هادئه صوت الغرف المجاوره والعمال في الممر مزعج وحتى وقت متأخر من الليل

6/10 Okay

Taher

Disliked: Staff & service
لايوجد شاهي اوقهوة داخل الغرفه الطبق الفواكه جيد