Novotel Makassar Grand Shayla

Property class: 3.5

Choose dates to view prices

You can look forward to a terrace, a garden, and a library at Novotel Makassar Grand Shayla. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$1,131
NT$1,369 total
includes taxes & fees
Oct 31 - Nov 1

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, and a small table.

Superior Room, 2 Twin Beds

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

A hotel room with a bed, a desk, a TV, and a large window with curtains.

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, and a small table.

Executive Room, 2 Twin Beds

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, a desk, a TV mounted on the wall, and a window with curtains.

Executive Room, 1 Double Bed

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

A hotel room with a large bed, a desk, a TV mounted on the wall, and a window with curtains.

Deluxe Room, 1 Double Bed

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, and a small table.

Deluxe Room, 2 Twin Beds

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Room

Junior Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed

Room

Business Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed
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About the neighborhood

Located in Karebosi, a neighborhood in Makassar, Novotel Makassar Grand Shayla is near theme parks and near the beach. Pelabuhan Makasar and Paotere Harbor are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Losari Beach and Pantai Akkarena. Traveling with kids? Consider Trans Studio Makassar and Bugis Waterpark Adventure. Visit our Makassar travel guide
Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115

What's nearby

  • A waterfront square with a statue, palm trees, and a sign reading "City of Makassar".
    Losari Beach
    16 min walk - 1.4 km
  • Monumen Mandala
    2 min walk - 0.2 km
  • Taman Anggrek Clara Bundt
    14 min walk - 1.2 km
  • Fort Rotterdam
    6 min drive - 1.8 km
  • Pelabuhan Makasar
    7 min drive - 2.5 km

Getting around

  • Mandai Station
    34 min drive
  • Makassar (UPG-Sultan Hasanuddin Intl.)
    31 min drive

Restaurants

  • Es Putar Unyil (suwardi)
    3 min walk
  • RM Kaisar
    3 min walk
  • Stanley Yuan at Home (Kios SiDjiN)
    3 min walk
  • PIZZA é BIRRA
    3 min walk
  • Mie Titi Jl.Bali
    1 min walk

About this property

Novotel Makassar Grand Shayla

  • Family-friendly hotel located in Karebosi
  • You can look forward to a terrace, a garden, and a library at Novotel Makassar Grand Shayla. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An outdoor pool and a children's pool
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a water dispenser
    • Concierge services, luggage storage, and a banquet hall
  • Room features
  • All 320 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs.
  • Extra conveniences in all rooms include:
    • Sofa beds and free cribs/infant beds
    • Bathrooms with showers and hair dryers
    • 32-inch LED TVs with cable channels
    • Wardrobes/closets, free tea bags/instant coffee, and electric kettles

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Novotel Makassar Grand Shayla have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Novotel Makassar Grand Shayla?

As of 2026/10/24, prices found for a 1-night stay for 2 adults at Novotel Makassar Grand Shayla on 2026/10/31 start from NT$1,131, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Makassar Grand Shayla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Makassar Grand Shayla?

Check-in start time: 2:00 PM; Check-in end time: noon.

What time is check-out at Novotel Makassar Grand Shayla?

Check-out is at noon.

Does Novotel Makassar Grand Shayla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Novotel Makassar Grand Shayla located?

This family-friendly Makassar hotel is located in the business district, within a 10-minute walk of Monumen Mandala and Taman Anggrek Clara Bundt. Losari Beach and Mall Ratu Indah are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Makassar Grand Shayla Reviews

8.0

Very Good

8.4

Cleanliness

8.0

Location

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 52 reviews
Rating 8 - Good. 17 out of 52 reviews
Rating 6 - Okay. 6 out of 52 reviews
Rating 4 - Poor. 5 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

Reviews

Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Elevator smelled bad.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, room comfort

Service and customer care in need. Food not tasty

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Stayed 3 nights in May 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Mooie, schone en ook ruime kamer. Personeel was vriendelijk, maar niet op de hoogte van dat kinderen onder de 16 gratis zijn. Ook niet na uitleg en laten zien op de website. ontbijt was fantastisch, maar wel duur als je er apart voor moet betalen. Er is een goede gym. Zwembad is fijn, alleen alle tegels en ijzer rondom is kapot of verroest. Weinig mensen spreken Engels.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Pool sah ok aus ich war aber nicht drin
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super literie! Très bon hôtel

Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

wont choose this hotel again

honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Stay was good only protocol of covid should be made better
Stayed 2 nights in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Comfortable Stay

We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店不错
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une nuit à Makassar

Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli La chambre est moderne propre et confortable Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous De plus k’accueil Était parfait Nous reviendrons si nous passons à nouveau par Makassar
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All Good

All Good
Stayed 2 nights in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice omnfortable hotel

Check in staff were very friendly and helpful. Rooms comfortable.
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay at Novotel Makassar

Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Stayed 3 nights in Aug 2017
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

So crowded hotel

Expected good experience with a new hotel but little bit dissapointed: too crowded during breakfast plus no sun shade that made ineffective seats, sirloin steaks was so hard and not tasty, air con seems not work well at midnight. Hope it will improve. But the price of meals and room were surprisingly low.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay at Makassaru

Shower was not hot enough. But overall worth stay. Happy to come back again.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay at Makassar.

Spend very comfortable stay. Surely will stay again.
Verified review

6/10 Okay

DISAPPOINTED

Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay in Makassar

I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Bersih

Hotel bersih dan nyaman
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

At par with Novotel chain.

Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, the staff friendly, the response also good
Verified review

4/10 Poor

Disliked: Staff & service, room comfort

So many downsides but in an okay location.

The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door). The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers. The food also needs a lot of improvement in taste. The location is okay.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel yang Sangat Istimewa

Hotelnya sangat bagus, baik dari desain, pelayanan, dan fasilitas yang disediakan. Terima kasih Hotels.com yang sudah membantu saya dalam melakukan pemesanan hotel ini.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little luxury in Makassar

Stayed one night, had the most friendly welcome, felt very safe. Would have liked more vegetables or freshness on breakfast (they had coffee machines), but it was ok and quite locally oriented. They had facial scub in complimentary bag, which was a pleasant surprise for a traveller.