Find hotels in Madrid, Phoenix

"Rooms were clean, hotel was nice. "

"Didn’t get the room I paid for. I paid for garden view and we had a parking lot view. Main pool closed on a Saturday for event. Staff not friendly or helpful. Would not recommend this place."

"I went to a concert at a local venue. It was four minutes away. The hotel staff is very friendly. The breakfast was great. The location was easy accessible great customer service."

"This is a decent hotel with the ambience of a Holiday Inn Express not a Crowne Plaza! The lobby is much less elegant than shown in the pictures. There is a very small bar. Overall, this is not a very classy place and I wouldn't stay there again. "

"stunning resort with beautiful amenities "

"Construction noise constantly, alot of amenities closed, blood stains on the carpet, rock slide closed…..i can go on"

"The staff were patient and very helpful. The rooms were nice and clean, kept the noise away. The food was good. "

"Hotel is beautiful and I was surprised at the location and design with it being my first time there. Check in was a breeze and the lobby was so pretty with the waterfall inside by the cafe and front desk. The inside bar by the lobby was nice, had a great view and the staff working there were friendly, attentive, and great. We enjoyed food and drinks from the bar and patio and everything was tasty. It really gave a “resort” type of feel. Warning to anyone who hasn’t been, there are a TON of stairs if you plan on going to the pool and wandering around. The place also feels like a maze at times, especially at night. The bartenders at the pool bar were not friendly and barely gave any attention. I get that the timing is off at times but it’s the weekend and the least they could do is acknowledge patrons at the bar. I consistently felt like I was an inconvenience to them by being there and ordering. They would look up at me, all 3 of them, then ignore me. Maybe the bar is closing up which is valid, a little communication could help. After waiting a couple of minutes being ignored, I walked up to the upstairs bar to get drinks, no big deal. As i walked down, the bartender was helping others with new orders. Either you’re closing or you’re not right? And with those stairs, this was not an easy feat between the pool and bar multiple times. Overall I would stay here again, plan better when going to bar and pool, and I would just avoid the pool bar completely. Beautiful view and pool"

"Great place love the location and rooms are really industrial unique."