Have stayed many times here needs some improvements, but will stay again
steven
於 2025 年 7 月住了 3 晚
10/10
Top notch. Everything is as stated on the booking
Olatunde
於 2025 年 7 月住了 3 晚
8/10
This hotel is very close to Khaba
mahmudur
於 2025 年 4 月住了 3 晚
6/10
The overall experience is average considering the cost for the stay. The property is outdated and smells like smoke when we have specifically asked for a non smoking room for allergy reason.
We had to request for the room to be cleaned on a daily basis even though we used the available option at the door asking for house keeping.
The shower curtain is ripped and water was seeping out. The towels are old and some had rust on them. Bath towels are weird sizes.
The sink was clogged and we had to request 3 times for them to send some one to fix.
Thanks to the concierge manager, his name was Mohammad, a very friendly gentleman that spoke English well and some Arabic; he was very helpful, social and wanted to offer help. He was one of the good experience we had at the hotel.
The food option at the hotel is expensive. We did not eat at the hotel so I can't comment on the quality.
One good thing about the hotel, it is few steps away from Al Masjid Alnabawiyy Alshareef which made us over look so many other negatives and enjoyed to be that close.
ayman
於 2025 年 4 月住了 5 晚
10/10
Excellent place to stay with family during our umrah.
Aissatou
於 2025 年 4 月住了 13 晚
10/10
Everything was better than what I expected
Sedki
於 2025 年 4 月住了 1 晚
6/10
My room was outdated. Whatever cleaning solution they used they used way too much to mask an odor. Blankets and linen were rough. All staff were pleasant to deal with and friendly. I just think that specific Crowne Plaza needs updating. Great location, steps away from Masjid Nabawi.
Basem
於 2025 年 4 月住了 3 晚
10/10
Great hotel, great staff. 5 min walking distance from Haram
Ahmed
於 2025 年 4 月住了 1 晚
2/10
Should be renamed Holiday inn.
Steve
於 2025 年 3 月住了 21 晚
2/10
Rabi
於 2025 年 3 月住了 3 晚
10/10
هي المدينه و كفي
Arabi
於 2025 年 3 月住了 1 晚
8/10
Love it
Artur
於 2025 年 3 月住了 3 晚
10/10
WISSAM
於 2025 年 4 月住了 1 晚
8/10
the near by motorway is noisy and the cost of the car park
Majed
於 2025 年 3 月住了 4 晚
8/10
真實旅客
於 2025 年 3 月住了 12 晚
10/10
AKRAM
於 2025 年 4 月住了 3 晚
8/10
A good place and close to the masjid 3min walk clean and worth the price
Sarah
於 2025 年 3 月住了 5 晚
4/10
I was very disappointed that I ordered a double bedroom and I’m given a triple bed I did not request this hotel said no other rooms available . I then didn’t get no room cleaned through out my whole stay . Had to ask for fresh towels . Bathroom condition is disgusting mould in the side of shower area. Not spacious enough as 3 beds took all the space . Had to ask for fresh water nothing felt like we was guest . Poor service poor condition of room poor experience all in all not happy at all
Saimah
於 2025 年 3 月住了 3 晚
6/10
Imran
於 2025 年 3 月住了 3 晚
10/10
WISSAM
於 2025 年 3 月住了 2 晚
10/10
WISSAM
於 2025 年 3 月住了 3 晚
2/10
Chambre très petite et pas propre la Clim ne fonctionne pas bien et trop bruyant malgré le changement de la chambre après la première nuit j ai pas été autorisé au petit déjeuner malgré que ça été compri dans ma réservation pour eux ça été chambre seulement
Marouane
於 2025 年 3 月住了 3 晚
8/10
The hotel was ok, they missed cleaning the rooms sometimes, the location is perfect, what made the hotel 6 star is as Mr Mohamad Nour, who was very kind and helped us a lot with every single difficulty and made our stay perfect.
jessica
於 2025 年 3 月住了 5 晚
10/10
Beautiful place
zahra t
於 2025 年 3 月住了 1 晚
8/10
الفندق في موقع جيد قريب من المسجد النبوي خاصة لاماكن الرجال ، الغرف تحتاج الي تجديد والمطعم يقدم اختيارات جيدة