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"I have stayed at New World Makati on many occasions. The staff is always nice, professional and accommodating. They usually take great care of the guests and this visit was no exception. I’d like to acknowledge the following: Club Lounge: Abbey and her staff, in particular: Wilson, Babylyn and Jim. Your service and attention to detail was outstanding! As someone who travels for work, I know the room attendants work extremely hard each day. I want to acknowledge and thank Jomel, who made sure my room was clean and comfortable! I mention to management and others (last year) that the hotel has been in a steady decline physically. It’s definitely gotten worse! The rooms are in dire need of remodeling which I know will be an expensive and timely undertaking. Hopefully new ownership knows, understands and plans for this! The staff can only do so much with what tools and amenities are provided. Jasmine (dim sum restaurant) is outstanding: service and food. But they need to be more attentive to pricing. I had to inform them that I was overcharged twice! Still, the selection and quality were great! Lastly, I cannot say enough about the Club Lounge and the staff, many who are new. They make the guest (myself for sure) feel at home. Breakfast and the available choices are awesome! The cocktail hour has been reduced and the quality of food and choices have also gone downhill. Maybe the Exec Chef needs to be changed. Otherwise, an outstanding stay but due to staff! Jim Lee Honolulu HI"

"Awesome breakfast "

"The Hotel is located on a beautiful island. The beach is incredible. The staff was OK but you ate at the mercy of their time schedule. We had a lot of No’s. The rooms are fair. Could’ve been more clean. The airport drop off is way too early. We spent a long time at the airport with only 1 terminal. It’s unnecessary. The boats to town are 45 min away so be prepared for that. The tours are over priced through the hotel. Very very over priced. 3-4 x the cost outside. Staff was friendly. Food was good. Not a 5 star butt certainly could be if some things were changed. "

"Parking is extremely compact and tight, breakfast is very enjoyable with various selections of western and native cuisine.. the rooftop bar and pool make tge hotel a pleasurable experience. Choose a room with a view thank me later "

"The staff was great in the hotel was quite nice but I did get hospitalized and quite sick while in Manila. The most likely cause thing I think that may have been ice cubes from the juice drinks at the buffet in the morning."

"Excellent Hotel the staff were very professional and sympathetic to all our needs.. I recommend this hotel to everyone ,, we are coming back here agin in Two weeks !!!!!! 😃"

"The staff, especially security and front desk, were extremely helpful and go above and beyond - I felt well taken care of. Breakfast was great during my 2 week stay, Dinner was always delicious. Pro tip - I think it’s sometimes customary to raise your hand when awaiting service at dinner. The room was always clean and the person who cleaned it was careful and respectful of my belongings despite my pile of clothes I slung off after a day out. I’d recommend this hotel for the area. "

"Beautiful hotel with a great gym and spa. Highly recommend staying here as the price was very reasonable for a Shangri La "

"The lobby was grand but the room was dated despite it being a grand room (which was a VIP upgrade) but no different from the original room booked. Excellent breakfast selections and all the fresh coconut water you can drink. The seafood buffet was great too. "