I got kicked out for getting beat up and calling the police.
Mildred
mohammad hasan 於 2024年5月2日回覆
We advised the guest to check out earlier than the scheduled date as they were fighting through out the night until police came in the morning . the guests of neighboring rooms could not sleep the whole night . We also put this guest name in our DNR list .
10/10 有夠讚
Juan manuel
2024年5月1日
喜歡:整潔度、員工素質和住宿環境和硬體
It’s okay
Juan manuel
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年5月1日回覆
Thank you very much for your feedback . We really appreciate it .
6/10 一般般
Golnaz
商務旅客
2024年4月29日
喜歡:員工素質和住宿環境和硬體
Great staff .
Golnaz
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月29日回覆
thank you for the feedback . We really appreciate it .
10/10 有夠讚
Angelica
2024年4月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Great job
Angelica
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月27日回覆
Thank you for the feedback . We appreciate sharing your hotel experience with family and friends thank you .
10/10 有夠讚
Angelica
2024年4月25日
喜歡:整潔度、員工素質和住宿環境和硬體
Great place and safe to stay very clean
Angelica
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月25日回覆
Thank you very much . We appreciate your feedback .We also appreciate sharing your experience with family and friends .
2/10 很糟糕
Vincent
2024年4月25日
不喜歡:整潔度、員工素質和住宿環境和硬體
Vincent
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月27日回覆
This guest is now listed as DNR (DO NOT RENT ) as he repeatedly violated the hotel policy . Couple of reminders and warning did not help . Nevertheless we are sorry as the guest will be remaining as unhappy .
10/10 有夠讚
Andre
2024年4月22日
Andre
於 2024 年 4 月住了 2 晚
mohammad hasan 於 2024年4月25日回覆
Thank you very much .
10/10 有夠讚
monica
2024年4月21日
monica
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月22日回覆
thank you for a good review .
2/10 很糟糕
Vincent
2024年4月21日
不喜歡:整潔度、員工素質和住宿環境和硬體
Vincent
於 2024 年 2 月住了 1 晚
mohammad hasan 於 2024年4月22日回覆
Sorry , The hotel management has listed this guest as a DNR (DO NOT RENT )
10/10 有夠讚
Jessica
2024年4月19日
喜歡:整潔度、員工素質和住宿環境和硬體
Jessica
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月21日回覆
thank you very much. We really appreciate your feedback
4/10 不太好
Zenaida
家庭旅遊
2024年4月18日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
neighbors were noisy and room was not clean
Zenaida
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月21日回覆
We apologize for the inconvenience .
2/10 很糟糕
Denise
2024年4月12日
Denise
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年5月2日回覆
We did not rent the room to the guest as the guest is in our DNR list .
4/10 不太好
Ingrid
2024年4月11日
Ingrid
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年5月1日回覆
We are sorry as it looks like was not a happy stay .We could have addressed the issues if the guest could be specific on the areas of concern .
10/10 有夠讚
Julio
2024年4月8日
Ty
Julio
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月9日回覆
thank you very much . We really appreciate your feedback .
2/10 很糟糕
Tatevik
商務旅客, 家庭旅遊
2024年4月8日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not recommended, very dirty.
Tatevik
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月9日回覆
we are sorry for an unpleasant stay . We could move you to other room if we would have known it just after you checked in . Rooms are re inspected after cleaning and eventually no rooms can be rented as even dirty . An investigation is being processed as to the rent a dirty room .We really apologize
2/10 很糟糕
Leo,North Hills
2024年4月7日
Leo
於 2024 年 4 月住了 2 晚
mohammad hasan 於 2024年4月28日回覆
This is a cancelled reservation as a result of NO SHOW . (it was for 2 nights ) It was pre paid and non refundable . Nevertheless we refunded for one night and charged for one night .We could not figure out the reason of this lowest rating !
2/10 很糟糕
Sean
2024年4月7日
不喜歡:整潔度和住宿環境和硬體
Sean
於 2024 年 4 月住了 2 晚
mohammad hasan 於 2024年4月9日回覆
We are sorry seeing a bad rating ! But this is a good room and the closest one from the lobby and the office . We would appreciate the reviews to be more specific so that we can address the concerns
8/10 不錯哦
Gabriel
2024年4月7日
Gabriel
於 2024 年 4 月住了 1 晚
mohammad hasan 於 2024年4月27日回覆
thank you for the feedback . We really appreciate .your time and concern
10/10 有夠讚
Adriana
2024年3月31日
喜歡:整潔度、員工素質和住宿環境和硬體
El recepcionista súper amable el cuarto muy limpio y buen estacionamiento definitivamente regresaría otra ves.
Adriana
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月2日回覆
Thankyou very much . We appreciate your encouraging feedback . Please share this with family and friends .
2/10 很糟糕
Guy
家庭旅遊
2024年3月31日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Old and outdated. No positive attributes in room. Pool locked and cold. Chipped paint. Black crusty tub caulk.
Guy
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月2日回覆
we are sorry as the guest did not have a pleasant stay . Yes , It is old but not out dated . The pool our is 9am to 10 am and it remains open during that time . Because of the cold , rainy and windy weather no guest did not want to use the pool . The guest might have thought that it is closed .
8/10 不錯哦
Mary Myla
2024年3月31日
喜歡:員工素質
Mary Myla
於 2024 年 3 月住了 4 晚
mohammad hasan 於 2024年4月2日回覆
thank you very much . We appreciate your feedback .
2/10 很糟糕
Neyla
2024年3月30日
Neyla
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月21日回覆
Look like the guest was not happy and accordingly rated the feedback at the lower end .We enquired into the matter and noticed that the guest had a Dog accompanied with them whereas the hotel is not pet friendly . Bringing the issue might frustrated the guest . Nevertheless we are really sorry for the inconvenience Thanks
2/10 很糟糕
Kaptainofhollywood
商務旅客
2024年3月30日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Never again
Kaptainofhollywood
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月2日回覆
If we would have known the concern we might have serve the guest better .
4/10 不太好
Cesar
家庭旅遊, 親子旅遊
2024年3月30日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Noisy, dirty corridors, animals in the bathroom, overall poor quality of the place.
Cesar
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月2日回覆
This hotel is not pet friendly at all . We try to keep the corridors and the premises always clean . We are sorry as the guest was not comfortable .
10/10 有夠讚
Marlene
2024年3月30日
Marlene
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月21日回覆
thank you very much
8/10 不錯哦
romina
2024年3月27日
喜歡:整潔度、員工素質和住宿環境和硬體
I like my stay
romina
於 2024 年 3 月住了 2 晚
mohammad hasan 於 2024年3月27日回覆
Thank you very much . We really appreciate your feedback .We also appreciate your sharing the experience with family and friends .
6/10 一般般
Mayra
2024年3月25日
喜歡:員工素質
Everyone was nice and respectful but the room that I stayed was dirty and it smellled horrible
Mayra
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年3月26日回覆
We are sorry as the guest did not have good stay experience .We reviewed the HK operations and took appropriate actions . We apologize .
8/10 不錯哦
Alma
情侶出遊
2024年3月24日
The rooms are clean
Alma
於 2024 年 3 月住了 2 晚
mohammad hasan 於 2024年3月24日回覆
Thank you very much . We really appreciate your time and concerns .
10/10 有夠讚
tania
2024年3月24日
喜歡:整潔度、員工素質和住宿環境和硬體
tania
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年3月26日回覆
thank you . We really appreciate and value your feedback
10/10 有夠讚
Chantall
團體旅遊
2024年3月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Chantall
於 2024 年 3 月住了 3 晚
mohammad hasan 於 2024年3月24日回覆
thankyou very much for a positive feedback . we will appreciate your sharing this with family and friends .
2/10 很糟糕
Pavelly
寵物同遊, 商務旅客
2024年3月20日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was one of the most humiliating and discriminatory experiences I've ever had. I have diagnosed PTSD and Epilepsy so my companion is of course my sevice buddy who when outside is always on a leash and more chill than I am. I read that someone's stuff went missing. So I decided that when I was not there I did not want anyone in my room. So I politely informed housekeeping that I would keep it tidy and I knew she had more than enough work and that I would only need towels. My stay was for 3 days. I paid 4 more day online because I had an appointment and wouldn't make it on time if I had to get my belongings and organize them. So I informed front desk and he said B4 you pay management and housekeeping supervisor want to talk to you. I found that so odd as I was gone all day and came at night. So they both started with the fact that they needed to perform a room inspection because of me not allowing anyone in the room and I said because of their policy that if anyone steals that is not their problem. So they said that since I had a dog that they could damage the room. Long story short they said that they knew know that there were federal laws about service animals but they had different laws in their hotel and animals were not welcome. To please not to extend my stay another and vacate the premises in the morning. They then from my deposit kept 50.00 because of dirty towels. One that I used to dry the bathroom floor after showering and the other to wipe theifilthy AC/Heat unit
Pavelly
於 2024 年 3 月住了 3 晚
mohammad hasan 於 2024年3月26日回覆
We are sorry as the guest went through a bad experience .Nevertheless , Hotel needs to operate under a certain guideline and the guests are expected to honor the guidelines which are communicated at the time of check in . the guest had dogs , birds and damaged lot of towels .Considering those as significant violations the hotel management marked the guest as DNR .
8/10 不錯哦
Pedro
2024年3月18日
喜歡:員工素質和住宿環境和硬體
Pedro
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年3月19日回覆
Thank you for the feedback on staying with us . We really appreciate it .
10/10 有夠讚
Jackson Harris
商務旅客
2024年3月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to my destination
Jackson Harris
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年3月18日回覆
thank you for the feedback .We really appreciate it .
2/10 很糟糕
Sergio
商務旅客
2024年3月15日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
On my second night someone just walks in my room ...
Sergio
於 2024 年 3 月住了 2 晚
mohammad hasan 於 2024年3月19日回覆
We put this guest in our DNR (DO NOT RENT ) list . The room was not only roughly over used but was also left as a super dirty condition . Though it is a non smoking property , the guest smoked and largely violated the hotel policies .We are sorry but we need to keep all the concerned rightly informed .
8/10 不錯哦
Erika
2024年3月14日
Erika
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月9日回覆
thanks for the feedback . We appreciate your time and concern
6/10 一般般
Jessica
2024年3月11日
不喜歡:整潔度和住宿環境和硬體
Jessica
於 2024 年 3 月住了 2 晚
mohammad hasan 於 2024年3月12日回覆
Thank you for the feedback . We really appreciate it .
2/10 很糟糕
Mandy
2024年3月10日
Mandy
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年4月2日回覆
We did not get any feedback from the guest during the stay time . this room is the closest one from the lobby . And we are 24 hours open to address any concern of the guest ,We might have missed the opportunity to serve the guest better .
6/10 一般般
JEFERZON
2024年3月9日
JEFERZON
於 2024 年 3 月住了 3 晚
mohammad hasan 於 2024年4月2日回覆
Thank you for the feedback . We really appreciate it
10/10 有夠讚
Laura
2024年3月7日
Laura
於 2024 年 2 月住了 1 晚
mohammad hasan 於 2024年3月9日回覆
Thank you for the feedback . We really appreciate it
2/10 很糟糕
Laura
2024年3月3日
There was poop all over the shower
Laura
於 2024 年 3 月住了 1 晚
mohammad hasan 於 2024年3月4日回覆
It was not poop actually . Water was back flowing and right away we moved the guest to another room and put the other room on maintenance . We are really sorry for the inconvenience.
10/10 有夠讚
Hakim
2024年3月1日
Hakim
於 2023 年 12 月住了 1 晚
mohammad hasan 於 2024年3月4日回覆
Thank you for the feedback . We really appreciate it .
6/10 一般般
Avelyn
2024年2月22日
Avelyn
於 2024 年 2 月住了 1 晚
mohammad hasan 於 2024年3月4日回覆
Thankyou for the feedback .
2/10 很糟糕
Jacob
2024年2月19日
不喜歡:整潔度和設施服務
Got kicked out because of a toilet overflowing and using a towel to pick it up.
When they did not offer any service to clean it up themselves
Jacob
於 2024 年 2 月住了 3 晚
mohammad hasan 於 2024年2月20日回覆
We had to let the guest go because of the policy violation We are not pet friendly , Guest had a big Dog .The guest did not want to take the room service .Damaging towels and linens everyday . .Nevertheless , we are sorry as we could not accommodate the guest further ,
10/10 有夠讚
Ricardo
2024年2月19日
Ricardo
於 2024 年 2 月住了 1 晚
mohammad hasan 於 2024年3月21日回覆
thank you for the feedback . please share this with family and friends .
10/10 有夠讚
Saan
團體旅遊
2024年2月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great shower head
Saan
於 2024 年 2 月住了 1 晚
mohammad hasan 於 2024年2月18日回覆
thank you very much . We really appreciate your feedback .
8/10 不錯哦
Burger
2024年2月10日
Burger
於 2024 年 2 月住了 1 晚
mohammad hasan 於 2024年3月21日回覆
Thank you for the feedback . We really appreciate it .