外觀

瑪麗皇后飯店的評分

3 out of 5
瑪麗皇后飯店
1126 Queens Hwy, Long Beach, CA

評論

8.6

有夠讚

10 分,有夠讚;1177 則評論中有 691 則" "
8 分,不錯哦;1177 則評論中有 242 則" "
6 分,一般般;1177 則評論中有 114 則" "
4 分,不太好;1177 則評論中有 57 則" "
2 分,很糟糕;1177 則評論中有 73 則" "

8.8/10

整潔度

9.0/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

2/10 很糟糕

xing

於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月26日回覆
Xing, it's disheartening to know that your stay didn't live up to expectations. We continuously strive for improvement, and your feedback is invaluable in this process. We hope for a chance to offer you a better experience in the future.

8/10 不錯哦

Laurie

喜歡:整潔度、員工素質和住宿環境和硬體
Loved the history but the noise was a pain due to a senior prom going on next to our room.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Cyndie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jay at the check in desk is great! Every crew member was very nice & the Promenade Café was yummy for both dinner and breakfast. Beautiful woodwork, ambience & nostalgia. Thank you Queen Mary & crew! We’ll be back!

10/10 有夠讚

Robin

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our first weekend visit and we took our 2 dogs, we ALL loved it so much!!
於 2024 年 4 月住了 2 晚

6/10 一般般

Michele

喜歡:員工素質
I get that staying there is a novelty. There are no real amenities in the rooms and everything else is overpriced. There is nothing else nearby to have an option with the food and beverages. The walls are paper thin and it was very noisy.
於 2024 年 4 月住了 1 晚

6/10 一般般

Charles,GLENDALE

家庭旅遊
喜歡:員工素質
A historical experience. Much of it kept in original condition. But that means 90 years old and in original condition. If you are looking for modern room conveniences this is not it. We were looking for the experience and got what we expected. But pick your times wisely. No heat and no air.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Maritza

喜歡:整潔度
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Justin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日回覆
Thank you for the great rating, Justin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Queen Mary! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 不錯哦

Sarah

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
So much history
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Sarah, it's wonderful to hear that you appreciate the rich past of Hotel Queen Mary. Thank you for highlighting this aspect. We hope to welcome you back soon for another delightful stay.

6/10 一般般

roland

喜歡:整潔度和員工素質
Froid la nuit pas de chauffage
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Roland, il semblerait que vous ayez eu un souci de température dans votre chambre la nuit. Nous vous assurons que notre équipe est toujours disponible pour vous aider à améliorer votre confort pendant votre séjour. Nous espérons avoir la chance de mieux vous servir à l'avenir.

6/10 一般般

Michael

情侶出遊
喜歡:員工素質和住宿環境和硬體
Great experience but the loudest room I’ve ever had. Neighbors were doing normal stuff—talking, laughing, coughing, loving—and it was ass if they were in the room with us. All else was great
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Michael, it's good to know that you had a great experience overall. Your comment regarding the soundproofing has been noted. Ensuring a peaceful environment in our rooms is of utmost importance to us. We are pleased to know that other aspects of your stay met your expectations. Looking forward to hosting you again, ensuring a tranquil experience.

8/10 不錯哦

Marney,Snohomish

情侶出遊
喜歡:整潔度、員工素質和設施服務
We love staying here, but keeping mind that the walls are very very thin. So, you can easily hear your neighbors. It didn’t bother us since we’ve stayed many times. But, just a heads up if you’re easily bothered by noise
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日回覆
Marney, thank you for your loyalty to Hotel Queen Mary and providing valuable feedback. We're pleased to hear that the charm of our hotel continues to invite you back. It's worth noting your mention about the acoustics. We aim to provide a comfortable and serene environment to all our guests. Should you ever need assistance to achieve this during your stay, our team members are always ready to assist. Appreciate your heads up to future guests, and we're glad it didn't impact your stay much. We look forward to hosting you again soon.

10/10 有夠讚

Cyndie

家庭旅遊
Excellent experience! Jay at the check-in desk is fantastic & so helpful. We love staying & dining on the Queen Mary! We’ll be back!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日回覆
Cyndie, it's delightful to hear about your wonderful experience at Hotel Queen Mary! We're thrilled that our colleague Jay at the check-in desk played a part in making your stay memorable. Your kind words about our dining services are also truly appreciated. We very much look forward to welcoming you back in the future!

10/10 有夠讚

Tim

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Tim, we're delighted to know that you thoroughly enjoyed your experience at the Hotel Queen Mary. It's high praise from our guests that encourage us to continually aim for excellence. We appreciate your 5-star rating and hope to welcome you back soon. Thank you for choosing our hotel.

10/10 有夠讚

Larry

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日回覆
Larry, thank you for your top rating of Hotel Queen Mary. It's a delight to know you had a fantastic experience. We hope to welcome you back soon, creating more exceptional memories.

10/10 有夠讚

Lynn

喜歡:整潔度、員工素質和住宿環境和硬體
I love the preservation of.this ship. Only draw back, they dont have individual heating in rooms and it was chilly..but we loved.the location and the antiquity.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日回覆
Lynn, thank you for sharing your experience at Hotel Queen Mary. We're thrilled to hear you appreciate our efforts to maintain the historic feel of the ship. It's unfortunate to hear about the cool temperature in your room, rest assured, we're constantly working on improving our facilities. We're happy that you loved the unique location and charm of the hotel. We hope to have the pleasure of welcoming you back for another stay.

10/10 有夠讚

Tricia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were polite and parking and check in was easy.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Tricia, it's gratifying to hear that you found the process of checking in as well as parking at Hotel Queen Mary to be convenient. We're also glad our team members came up to your expectation with their politeness. We look forward to your next visit.

10/10 有夠讚

Lori

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always love staying on the queen mary. So much history.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Lori, it's wonderful to hear that you always enjoy your stay at Hotel Queen Mary and appreciate its rich history. We're thrilled to be part of your positive experiences and look forward to welcoming you back on your next visit.

10/10 有夠讚

John

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is such an historical experience. We were overwhelmed with all of the restoration and self-guided things to see. The staff is fantastic. The room is a little Small and funky, just like it would have been in 1920. It was very clean and usable though. If you have the opportunity to stay there, I will highly recommend it.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月23日回覆
John, thank you for your appreciative feedback about your stay at Hotel Queen Mary. It's great to hear you were captivated by our preserved heritages and found the self-guided tour rewarding. We're glad our dedicated team members exceeded your expectations and you found our rooms clean, practical, and full of charm. We sincerely appreciate your strong recommendation and eagerly look forward to welcoming you back on your next adventure.

10/10 有夠讚

Richard,Orlando

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月24日回覆
Richard, thank you for choosing Hotel Queen Mary. We don't need words to feel the positivity of your rating. Looking forward to welcoming you back on your next visit!

10/10 有夠讚

Christopher

情侶出遊
喜歡:設施服務
Great experience
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
Christopher, it's delightful to see your positive feedback about your recent stay at Hotel Queen Mary. Our entire team is thrilled to learn that you had such a great experience. We're certainly looking forward to your next visit.

10/10 有夠讚

Bruce

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved staying on such an historical ship. It was an engineering marvel and a truly classic ship.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月23日回覆
Bruce, it's wonderful to hear that you appreciated Hotel Queen Mary's rich history and magnificent design. We take pride in our unique heritage and are thrilled you enjoyed your stay aboard our remarkable vessel. We hope to welcome you back soon for another memorable experience.

6/10 一般般

Moya

情侶出遊, 家庭旅遊
This property was extremely expensive for the location and condition of the property. Did not meet expectations based on property pictures on line. One plus is that it was walking distance to the cruise terminal
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
Moya, we appreciate you taking the time to share your feedback with us. We regret that some elements of our property didn't meet your expectations. Ensuring the accuracy of our online portrayals of the property is something we continuously work on. We're pleased you noted our convenient proximity to the cruise terminal. Your comments will be taken into consideration as we endeavor to improve for our future guests.

2/10 很糟糕

Kenneth

喜歡:員工素質
不喜歡:整潔度
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年4月23日回覆
Kenneth, it's unfortunate to see that your experience didn't meet expectations and we apologize for falling short this instance. Nevertheless, feedback like yours helps us improve as we strive to deliver a superior hotel experience. Thank you for staying with us. We look forward to having another chance to better serve you next time.

8/10 不錯哦

Tracey

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The history was interesting. The room was authentic and the bed was comfortable. Staff very friendly and helpful.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月22日回覆
Tracey, it's wonderful to know you appreciated Hotel Queen Mary's unique historical heritage. We're thrilled that you enjoyed the authentic ambience of your room and found comfort in our beds. Your praises for our helpful and friendly team members mean a lot. We hope to welcome you back for another memorable visit.

2/10 很糟糕

Emerald

團體旅遊
不喜歡:整潔度和員工素質
The fire alarms go off constantly, and everybody has to evacuate and of course, while we were there, there was a huge storm with hurricane like winds. Plus $30 to park The staff was snobby and rude Honestly, it was horrible
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年4月21日回覆
Emerald, we sincerely regret to hear about the repeated interruptions during your stay and the less than positive experience you had with the weather conditions. We appreciate your feedback on the parking facilities and of course, we always aim to maintain professionalism among our team members. Please know your comments are being thoroughly reviewed to identify areas for improvement. Thank you for taking the time to share your experience.

8/10 不錯哦

Delbert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All of it
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月20日回覆
Delbert, it's great to hear that you enjoyed your experience at Hotel Queen Mary. We strive to provide an unforgettable experience for all our guests. We'd love to welcome you back in the future.

10/10 有夠讚

Theresa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was amazing. Will stay here again.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月20日回覆
Theresa, it's excellent to know you had a wonderful experience at Hotel Queen Mary. We're delighted you found our team members exceptional and that you're considering a return visit. We look forward to your next stay!

10/10 有夠讚

Lindy

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質和設施服務
Great historical experience!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日回覆
Lindy, it's wonderful to hear that you enjoyed the rich heritage of the Hotel Queen Mary. Our team takes great pride in preserving and sharing its unique past with guests and we're glad to note this added positivity to your experience. We hope to have you back for another memorable stay soon.

10/10 有夠讚

Judith

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The history!
Customer Service 於 2024年4月19日回覆
Judith, it's wonderful to hear you enjoyed the unique past of Hotel Queen Mary. We pride ourselves on the historic charm that sets our hotel apart. We look forward to hosting your stay in the future.

10/10 有夠讚

Kristin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日回覆
Kristin, thank you for your high rating of Hotel Queen Mary. We're thrilled that your stay was satisfactory and hope we have the chance to accommodate you once again in the future.

10/10 有夠讚

John,Azusa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月18日回覆
John, it's great to hear you had a positive experience at Hotel Queen Mary. We're delighted that our team members impressed you with their friendliness. We hope to serve you again soon.

2/10 很糟糕

Vanessa

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月18日回覆
Vanessa, it's regrettable to see that your stay did not meet your expectations. Although there's no specific issue mentioned, we deeply value your feedback and would appreciate learning more about your experience. This way, we can continuously improve. Please don't hesitate to contact us directly. We hope for another opportunity to serve you better in the future.

10/10 有夠讚

Leslie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月18日回覆
Leslie, thank you for choosing Hotel Queen Mary for your stay. We're thrilled to know you enjoyed your time with us and we look forward to welcoming you back.

8/10 不錯哦

Gina

喜歡:整潔度和住宿環境和硬體
The ship itself is historic and beautiful. The food is very average. No room service. No housekeeping, unless three day stay or more. The bathroom is definitely is a bit difficult to navigate with a high step into the tub. It’s a one and done for us. There is a Starbucks on board which is very convenient.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月15日回覆
Gina, thank you for taking the time to share your experience. We're pleased to hear you appreciated the grandeur and history of Hotel Queen Mary. We acknowledge your comments about the food and lack of room service, and value your suggestions on these areas for our improvement. As for the bathroom design, we understand your concerns and assure this is part of our usual ship layout. Your mention of the convenient onboard Starbucks is appreciated and we hope you enjoyed their offerings. Your feedback is important to us and we hope you reconsider and give us another chance to wow you in the future.

10/10 有夠讚

Carrie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved staying here! Wanted to do the ghost tour but we arrived to late and left early as we were going on a cruise! Other than that loved staying there!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日回覆
Carrie, it's wonderful to hear that you enjoyed your stay at the Hotel Queen Mary. We're sorry you missed the ghost tour, it's quite an experience. Next time you're in town, we highly suggest giving it a try! Thank you for choosing us — we hope your cruise was equally enjoyable.

4/10 不太好

Tatiana

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No air conditioning or heater, it was freezing at night, they only offer blankets… Warm water only, impossible to take a hot bath to warm up. Staff rude and unprofessional except the front desk. The property is not maintained properly, this is worse than a cheap motel, let alone a 3- star hotel!! Museum part is very nice though, what an amazing piece of history.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月18日回覆
Tatiana, thank you for taking the time to share your feedback. Regrettably, you faced some inconveniences regarding the room temperature and the level of service from some team members. We want to make sure every guest has a comfortable stay, and your remarks will guide us in maintaining our hotel better. On a positive note, we're happy you appreciated the historic charm of our museum section. We hope for the opportunity to create a better experience for you in the future.

10/10 有夠讚

Keith

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Remember its an old ship. She still wants to entertain. Just easy
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日回覆
Keith, thank you for sharing your experience with the Hotel Queen Mary. Indeed, she carries a rich history and her charm continues to delight visitors. We're thrilled to know you had an enjoyable stay expressing it so poetically. Come back soon!

8/10 不錯哦

Kathy

親子旅遊
喜歡:設施服務
It was a treat to stay on the Queen Mary. However, it was very expensive. We stayed in a room with two queen beds. The portholes opened! The bathroom was large for a cruise ship and adorable. The restaurants were good but expensive. I enjoyed the experience and took my nine year old niece. She wants to go back next year but I will have to start saving now.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月19日回覆
Kathy, it sounds like you had an enjoyable experience aboard Hotel Queen Mary, and that's fantastic news. We're thrilled to hear that the unique charm of our rooms and the culinary offerings made a positive impression. We also understand your concerns about the pricing. Our team members continually focus on providing unforgettable experiences that offer value to our guests. We're excited to learn that your niece is eager to return, and we'll be more than happy to welcome you both back in the future. Thank you for your feedback.

6/10 一般般

Evald

家庭旅遊
不喜歡:員工素質
Doesn’t have the quality of staff and upkeep as before covid. Front desk staff was good. Hopefully, Dark Harbor comes back and they can start making money for more renovations. The Hollywood tour was great but the 2 hour haunted tour was really boring and bad.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日回覆
Evald, it's vital to hear feedback such as yours, therefore, thank you for taking the time. Noting your comments regarding the upkeep, we want to assure you that maintaining our property and providing superior experiences are our goals. We're happy that our front desk colleagues met your expectations. You've mentioned the Hollywood tour was enjoyable which delights us, though it's disappointing to hear that our haunted tour did not meet the same standards.We hope that should improvements take place, we will have the opportunity to demonstrate those to you in the future.

10/10 有夠讚

patricio,Bloomington

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Yes,
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日回覆
Patricio, We are glad to know that you've given Hotel Queen Mary a high rating. We hope your stay with us was enjoyable and we look forward to welcoming you back in the future.

2/10 很糟糕

Mary

情侶出遊
不喜歡:設施服務和住宿環境和硬體
It was 55 degrees outside, all the doors were wide open constantly and there was no heat in the room. When we asked about it we were told we would be provided with a couple of blankets (there were none on the beds only sheets). We were overcharged to start with and only got a discount through Expedia which saved us about a hundred dollars (the bill otherwise was $420. We asked about a room discount due to no heat and were told no since they gave us blankets.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日回覆
Mary, it's unfortunate to hear about your experience. We strive to create a comfortable atmosphere for our guests and apologize if that was not the case during your visit. Our team members work diligently to rectify any issues that may occur, including the availability of room heaters and extra bedding. Please rest assured your feedback regarding your recent stay and charges on your bill will be shared with our team for review. We appreciate your input as we're always looking to improve.

10/10 有夠讚

Giovany

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really enjoyed my stay but I wish I was a ghost.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月13日回覆
Giovany, it is delightful to hear that you had a great time during your stay at Hotel Queen Mary. We appreciate your unique sentiment and can assure you that being a living guest here is an equally, if not more fascinating, experience! We hope to have the opportunity to serve you again in the future.

10/10 有夠讚

Dwight

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If you are looking to stay in a piece history and be transported back in time to a bygone era this is your place. There are tours to spaces not open to the public as well as ghost tours. Overall my stay was great with the exception of loud neighbors late into the night. Didnt get a chance to try any of the onboard restaurants but from other reviews the food is amazing.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月12日回覆
Dwight, it's wonderful to hear you enjoyed your stay at Hotel Queen Mary and appreciated the historical charm we offer alongside exclusive tours. We regret to hear about the disturbance caused by other visitors late in the evening. Next time, we look forward to you trying our revered dining options in addition to your exploration of the grand ship's past. Thank you for your feedback!

10/10 有夠讚

Dinika

家庭旅遊
喜歡:整潔度和員工素質
I lived my stay on the Queen Mary. The room was clean and nice. The self tour was educational and my daughter and I wept as we watched the video of the WWII vets tell their stories. Wow that was a tear jerker. The restaurant on board however was not a treat. The food was good but the atmosphere looked as though it had be redone in the 80’s. Needed to be taken back to the 30’s feel. The area around the Queen Mary was depressing and run down. I would love to see those buildings next to it restored and made into shops.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月18日回覆
Dinika, we're thrilled to hear you and your daughter enjoyed your stay at Hotel Queen Mary, especially appreciating the clean rooms and educational self-tour. We value your constructive feedback regarding the restaurant's ambiance and its surrounding area's outlook. Our team is always seeking ways to enhance the guest experience and your input certainly helps. We look forward to hosting you again soon.

10/10 有夠讚

wendy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The history
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年4月12日回覆
Wendy, it's wonderful to hear that you appreciated the rich history of Hotel Queen Mary. We thank you for choosing us and invite you back to experience more unique and intriguing facets of our establishment in the future.

10/10 有夠讚

Asaf

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月10日回覆
Asaf, thank you for recognizing the Hotel Queen Mary as a great place to stay. We're delighted your visit was enjoyable and we look forward to welcoming you back for another wonderful stay.

10/10 有夠讚

Janeka,Manhattan

情侶出遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Beautiful property food in cafe very delicious... But no heat. I woke up with a slight cold due to the room being so cold. Shower pressure was very very light dont get to soapy lol it will take forever to rinse off. Despite minor issues i realy like the ship.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月9日回覆
Janeka, thank you for sharing your thoughts on your stay at the Hotel Queen Mary. It's fantastic to hear that you enjoyed our well-tended property and delicious food from our cafe. Please accept our apologies for less-than-perfect conditions related to temperature in your room and the water pressure in the shower. We acknowledge your concerns and we'll ensure these matters are given our attention. We're glad to know you appreciated the uniqueness of our ship-based hotel nonetheless. We hope to welcome you back to provide an even better experience.

10/10 有夠讚

Karen

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great time!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月9日回覆
Karen, we're thrilled to hear you had a wonderful time at the Hotel Queen Mary! We look forward to welcoming you back in the future for another memorable stay. Thanks for choosing us.

10/10 有夠讚

Charlotte

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed on the Queen Mary before our Carnival cruise. The room was clean The ship is undergoing restrictions . My family and I loved the atmosphere and the history. This was a wonderful experience The only draw back was the room was cold The staff did furnish extra blankets We slept well.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日回覆
Charlotte, it's heartening to hear that you enjoyed the atmosphere and history of Hotel Queen Mary prior to your cruise. We strive to keep our spaces spotless and provide unique experiences for our guests. We acknowledge that the room temperature might not have been ideal for you, but we're pleased that our team was able to promptly assist with extra comforters. Ensuring a good night's sleep for you is indeed our high priority. We hope to welcome you and your family back for another extraordinary stay soon!