Dear P,Thank you for your detailed feedback and we truly apologize that the volume of events on-site during your stay impacted the service levels you experienced and the overall enjoyment of the property. It is our goal to ensure all guests of the property, whether event guests or hotel guests, receive top-notch and timely service. Please know that we will be reviewing these comments and our processes to better improve for future. We hope to have a chance to welcome you another time for an improved stay.

Dear Jiang,Thank you for taking the time to rate your recent stay. While we're pleased to note you enjoyed the beautiful gardens and ambiance of the property, we do apologize for the disappointment with your guestroom. As we continue to work on exciting upgrades and projects within the hotel, we hope to have a chance to welcome you again in the future for an improved stay.

Dear Chuan, Thank you for this great feedback, and I'm thrilled that you had an excellent experience here at The Langham! We hope to welcome you back soon. Best Regards, Paul Leclerc Managing Director

Dear guest, Thank you for taking the time to share this wonderful feedback, and we're thrilled to note that you enjoyed your recent stay! We hope to have a chance to welcome you back in the future. Best Regards, Paul Leclerc Managing Director

Dear Pete,Thank you for your feedback. We apologize that your room was not up to par and have shared these comments with our team. As we work on a number of exciting improvements in the coming months, we hope to have a chance to welcome you again for an improved visit.

Dear Selene,Thank you for your kind feedback, and we look forward to an opportunity to welcome you again soon!

Dear John,Thank you for your feedback. We are pleased to note that you enjoyed your overall stay, and had a chance to explore Pasadena as well. We hope to welcome you back again in the future.

Dear Susan,Thank you for your feedback and we're glad to know that you enjoyed your overall stay with us! As we continue to work on a number of exciting projects and improvements in the coming months, we hope to have a chance to welcome you back again soon for a truly flawless stay.

Dear Abraham,Thank you for your feedback. We are disappointed to note that your stay was not up to par, and truly apologize for the service and maintenance issue which occurred. Please know that we have shared these comments with the appropriate department managers to address immediately and ensure this process is improved and this issue does not occur again. We hope to have a chance to welcome you again soon for an improved stay.

Dear Sanghoon,Thank you for your kind review! We're so pleased to note that you enjoyed your stay, and hope we may have a chance to welcome you back in the future.

Dear Timothy,Thank you for sharing your feedback. We are pleased to note you enjoyed your stay however we do apologize for the wait time which you experienced at The Terrace, and have shared this with our food and beverage team to review how we may improve this issue. We hope to welcome you back in the future for a truly flawless stay!

Dear Monica,Thank you for your feedback. We are thrilled that you enjoyed your stay and the offerings for our guests on property as well! We look forward to a chance to welcome you back in the future.

Dear Olga,Thank you for your kind review, and for being a loyal guest of The Langham! We're thrilled that you've consistently enjoyed your stays and look forward to welcoming you again soon.

Dear Cullen,Thank you for sharing your feedback with us. We're so pleased that you enjoyed your recent Langham experience and hope to welcome you back again soon.

Dear Galina,Thank you for your feedback. We're so pleased that you had a wonderful stay with us, however we do apologize for the lapse in communication which you experienced in learning more details about our guest offerings. Please know we have shared this feedback with the relevant colleagues as we look to improve our services each day. We hope to welcome you back again soon for another great stay!

Dear Karina,Thank you for your kind response, and we're thrilled that you had a wonderful stay! We hope to welcome you back in the future.

Dear Galina,Thank you for your comments. We are pleased to note that you enjoyed your overall stay, however we do apologize for the lapse in service which you experienced in your room and at the front desk, and have reviewed these comments with our team to correct right away. We hope to have a chance to welcome you back in the future for a truly flawless stay!

Dear Marilyn,Thank you for your review! We're thrilled that you enjoyed your stay, and especially to know of the great service provided by our team. We hope to welcome you back again soon!

Dear Raul,Thank you for your feedback, and we're thrilled that you enjoyed a quiet and relaxing stay here at The Langham! We hope to welcome you back again soon.

Dear Lin,Thank you for sharing feedback on your stay, and we're so pleased to hear that you enjoyed the hotel and our lovely 23 acres of grounds and gardens during your visit! We look forward to a chance to welcome you back in the future.

Dear Leslie,Thank you for your review! We're glad to note that you had an excellent stay, and hope to be able to welcome you back again soon!

Dear James,Thank you for sharing feedback on your recent stay. We're glad to know that you had a great experience overall and that you received excellent service from our team. We look forward to welcoming you back in the future.

Dear Monica,Thank you for your feedback! We're so pleased that you had an excellent stay and enjoyed the grounds and food and beverage options here on property during your visit. We look forward to a chance to welcome you back!

Dear sharmineh,Thank you for your review. While we're pleased to note that you enjoyed your overall stay, we do apologize for the delays in service which you experienced with valet and the Front Desk, and have shared this feedback with our team as we work hard to improve each day. We hope to have a chance to welcome you back in the future!

Dear Wen,Thank you for your rating! We're thrilled that you had an excellent experience here at The Langham, and hope to be able to welcome you back again soon.

Dear D P,Thank you for your lovely review and kind words; we're thrilled that you enjoyed your stay, and especially to hear of the great service provided by some of our wonderful colleagues. We hope to welcome you back again soon!

Dear Lisa,Thank you for your feedback and we are pleased to note that you enjoyed your overall stay, however we do apologize for the disappointments which you have noted with your guest room. As we look toward completion of a number of improvement projects in the coming year, we hope to have a chance to welcome you back soon for a truly flawless stay.

Dear Brigitte,Thank you for taking the time to rate your stay. We're thrilled that you had a great experience and hope to welcome you back in the future!

Dear Valerie,Thank you very much for your kind comments! We're so pleased you had a fantastic experience and hope to welcome you back again soon.

Dear Michael,Thank you for your feedback. We are disappointed to hear that this most recent stay was not up to par, and apologize for the disappointments which you experienced with a lapse in service and missing amenities in your guestroom. Please know that we take all feedback to heart in our daily efforts to refine our services, and hope to have a chance to welcome you back soon for an improved experience.

Dear guest,Thank you for your kind comments, and we're thrilled that you had an excellent experience here at The Langham! We hope to welcome you back again soon for another relaxing stay.