4/10 不太好
Yibin，New York
2026 年 2 月 10 日
喜歡：整潔度和設施服務
During a 9-night stay, service execution was inconsistent and poorly coordinated.
At checkout, shortly after 11:00am, I was still in the room actively packing and asked for a moment to finish. Instead of a standard reminder, a staff member knocked and responded in a confrontational manner, asking, “You don’t know what time it is?” The interaction felt more like being pushed out than being assisted through checkout.
On one occasion when the “Do Not Disturb” sign was not displayed, housekeeping knocked before 8:30am and woke me up. On another occasion, I arranged housekeeping through the front desk and was told service would be available until 3pm; however, housekeeping knocked at 9:30am, much earlier than agreed.
When the “Do Not Disturb” sign was kept on and later removed around 10am, housekeeping did not return for service that day.
At departure, I was handling two large suitcases at the hotel entrance. Several staff members were present but did not offer assistance. Only later did a manager in a blue suit approach and ask if help was needed.
While individual staff made an effort, the overall experience reflected systemic gaps in coordination and guest support.
Yibin
於 2026 年 2 月住了 6 晚
