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Reviews of Azure Hotel & Suites, Trademark Collection by Wyndham

3 out of 5
Azure Hotel & Suites, Trademark Collection by Wyndham
1945 E. Holt Blvd, Ontario, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 661 out of 1386 reviews" "
Rating 8 - Good. 343 out of 1386 reviews" "
Rating 6 - Okay. 183 out of 1386 reviews" "
Rating 4 - Poor. 88 out of 1386 reviews" "
Rating 2 - Terrible. 111 out of 1386 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in May 2024
Response from KN on 2024/5/17
We are all so glad that you enjoyed your stay and hope you will be back soon, Mary!

2/10 Terrible

Ivan, Ventura

Business traveler
Liked: Amenities
Disliked: Cleanliness
Walked into my room used towels were inside. The gentleman at the check in desk needs customers training bad. This is the second time I been here and he hasn't changed. When you come from the back and you see people at the counter you ask who's next don't assume. Also when someone hands you their credit cards and license you hand it back don't place it on the counter soo rude.
Stayed 1 night in May 2024
Response from Staff on 2024/5/15
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to comment on our hotel.

8/10 Good

Alfred

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was very accommodating
Stayed 4 nights in May 2024
Response from Staff on 2024/5/15
We are all so glad that you enjoyed your stay and hope you will be back soon.

10/10 Excellent

zack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back for sure
Stayed 1 night in May 2024
Response from NS on 2024/5/14
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Celia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband attended a conference next to the hotel. He was able to walk there. Free breakfast was great too...
Stayed 4 nights in May 2024
Response from NS on 2024/5/13
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 Good

Jamie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the hotel and the room. The continental breakfast was nice.
Stayed 1 night in May 2024
Response from KN on 2024/5/12
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Jamie. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from KN on 2024/5/12
Thank you so much for your review. We are delighted you enjoyed your stay, Michael, and we hope to see you again soon!

4/10 Poor

Robin

Business traveler
Disliked: Staff & service, property conditions & facilities
Front desk service felt very dismissive! Asked for a few things one being a wine opener and they did not have told me to go to bar and ask! Asked for curtain in room to be fixed and were absolutely filthy gross couldn’t open it at all and no one showed up! Bar and restaurant were only open for what felt like 2 hours. Bartender had no idea how to make a dirty martini. The free breakfast was monitored on how much eggs and sausage you can have (every day same thing) Positives, the cleaning lady was very nice and handled my trash situation immediately Very close to convention center but felt uneasy walking back n forth by myself Room was good size but smelled like it was 100 years old inside. Bring a candle!!
Stayed 3 nights in May 2024
Response from KN on 2024/5/10
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We take concerns with cleanliness and hospitality very seriously, so I can assure you that management will be informed of your experience. We hope you will come back and see us again soon. Thank you again for taking the time to comment on our hotel.

10/10 Excellent

Dennis, Fontana

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and helpful. Rooms and property were very clean and well keep. I definitely will be coming back
Stayed 2 nights in May 2024
Response from Front Desk on 2024/5/8
Thank you so much for your review. We are delighted you enjoyed your stay in Ontario and the Convention at the hotel. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer

4/10 Poor

jacqueline

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Very basic, they don’t clean the room unless you ask and even when you do request it they only partial clean. The bed was left messy and towels not changed. The floor in the room was very dirty. The “free breakfast” was very basic. For the price it’s okay, but most likely won’t be returning.
Stayed 6 nights in May 2024
Response from Front Desk on 2024/5/8
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, great location near the airport, courteous staff.
Stayed 4 nights in May 2024
Response from NS on 2024/5/7
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and me love this hotel.
Stayed 1 night in May 2024
Response from KN on 2024/5/6
Thank you for your wonderful review, Maria! We look forward to serving you and your family's future stays!

6/10 Okay

Yesenia

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The court yard was very well maintaned and very jice and calm
Stayed 1 night in May 2024
Response from KN on 2024/5/6
We are all so glad that you enjoyed our courtyard and hope you will be back soon, Yesenia!

10/10 Excellent

Noe

Stayed 2 nights in Mar 2024
Response from NS on 2024/5/7
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the convention center and offers free parking and breakfast. The room was spacious and clean! I like having a refrigerator, microwave and sink/bar in the living area. The breakfast was satisfying and the area was clean.
Stayed 3 nights in May 2024
Response from NS on 2024/5/6
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Shales

Liked: Cleanliness, amenities, property conditions & facilities
.. great stay
Stayed 4 nights in Apr 2024
Response from KN on 2024/5/5
We are all so glad that you enjoyed your stay and hope you will be back soon, Shales!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport. Large room. Excellent dining on premises!
Stayed 1 night in May 2024
Response from KN on 2024/5/4
Thank you for your wonderful comments, Cheri. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We look forward to serving your travel needs in the future!

6/10 Okay

Nina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets was dirty
Stayed 3 nights in Apr 2024
Response from KN on 2024/5/4
I am sorry that your experience at our hotel left some negative impressions. I appreciate your comment, Nina, and can assure you that cleanliness is something we will improve on immediately. We strive to deliver a clean room in a safe environment and can assure you that your concerns will be corrected. I will use your comments and experience as a training tool with all of our management staff and can assure that better solutions are offered in the future.

8/10 Good

VIVEK

Liked: Cleanliness, staff & service, property conditions & facilities
Resturant & Break fast
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/5/3
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice Hotel not sure the front desk was all that friendly or welcoming but at least he was fast but overall clean, everything worked, good air conditioning and beds ok, had coffee and the TV and cable options were adequate I would have given Hotel an 8.0 rating as well overall some things are a bit dated could get a renovation would no doubt improve overall ratings
Stayed 1 night in Apr 2024
Response from NS on 2024/5/1
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from NS on 2024/5/1
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

CHIACHUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can get all I need there so it's good.
Stayed 2 nights in Apr 2024
Response from KN on 2024/4/29
Thank you for your wonderful comments, Chiachung. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We look forward to serving your travel needs in the future!

10/10 Excellent

Bryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here 3 times now and it is the best hotel in the area especially for the price.
Stayed 1 night in Apr 2024
Response from KN on 2024/4/29
It was wonderful to see you back, Bryan! We appreciate the delightful comments and hope to see you again soon!

10/10 Excellent

Vianney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay loved my room really spacious.
Stayed 2 nights in Apr 2024
Response from KN on 2024/4/29
Thank you for your wonderful comments, Vianney. We take great pride in providing excellent service as well as a clean and comfortable room for every guest. We look forward to serving your travel needs in the future!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
It was big room!
Stayed 1 night in Apr 2024
Response from KN on 2024/4/29
We're so happy to hear you enjoyed our spacious rooms! Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and everything was clean and organized.
Stayed 1 night in Apr 2024
Response from KN on 2024/4/29
Thank you so much for your review! We are delighted that you enjoyed your stay, Marlene. Your compliments on our staff are much appreciated. We look forward to serving your travel needs in the near future!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 2024/4/29
Thank you so much for your review, Josh! We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Always clean. Always priced reasonable and always friendly.
Stayed 2 nights in Apr 2024
Response from KN on 2024/4/27
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Juan. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

4/10 Poor

Daphne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room needs some maintenance and the front desk staff isn’t friendly or helpful, find another hotel to stay!
Stayed 1 night in Apr 2024
Response from KN on 2024/4/26
I am sorry that your experience at our hotel left some negative impressions, Daphne. I appreciate your comments and can assure you that your concerns regarding maintenance and customer service will be corrected. I will use your comments and experience as a training tool with all of our management staff and can assure that better solutions are offered in the future.

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Will stay again
Stayed 1 night in Mar 2024
Response from KN on 2024/4/26
Thank you so much for your review, Nancy. We are so delighted that you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out well. Nice and quiet. Very smooth transition
Stayed 1 night in Apr 2024
Response from KN on 2024/4/26
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Adam. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Eugene, Oakland

Stayed 1 night in Apr 2024
Response from Staff on 2024/5/15
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from KN on 2024/4/26
Thank you so much for your review, David! We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very spacious and clean. The person at the front desk Was very nice and friendly. The only thing I was disappointed about was it advertised a free shuttle from the airport but when I got to the airport and called the hotel I was told there wasn’t a shuttle. Please be aware of that.
Stayed 1 night in Apr 2024
Response from Staff on 2024/4/24
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff!
Stayed 1 night in Apr 2024
Response from Staff on 2024/4/24
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Muhammad, Carlisle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from DY on 2024/4/23
Thank you very much! Please come back again!

10/10 Excellent

Labrina, riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KN on 2024/4/22
We are all so glad that you enjoyed your stay and hope you will be back soon, Labrina!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 2024/4/21
Thank you so much for your review, Barbara. We are delighted you enjoyed your stay and we hope to see you again soon! Take care.

2/10 Terrible

Jose, Stockton

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell bad and not clean.
Stayed 1 night in Apr 2024
Response from KN on 2024/4/20
I am very sorry to hear that your experience at our hotel left some negative impressions, Jose. Thank you for taking the time to review our hotel. We hope you will come back and see us again soon.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 2024/4/21
We are all so glad that you enjoyed your stay, Jesus, and hope you will be back soon!

8/10 Good

Robert

Stayed 1 night in Apr 2024
Response from KN on 2024/5/10
Thank you so much for your review, Robert. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Apr 2024
Response from KN on 2024/4/19
Thank you so much for your review, Dean! We are delighted that you enjoyed your stay. Your compliments on our beds are much appreciated. We look forward to serving your travel needs in the near future!

10/10 Excellent

Peter, Barstow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if flying out of Ontario. Recommended
Stayed 1 night in Apr 2024
Response from Staff on 2024/4/17
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 Good

Patricia Joanne, Pasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was near the airport, yet I never heard a plane once! Close to shopping and eating. The best thing, the room smelled wonderful!
Stayed 2 nights in Apr 2024
Response from Staff on 2024/4/17
Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest.

10/10 Excellent

Leo

Stayed 1 night in Jan 2024
Response from NS on 2024/5/6
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Eri

Stayed 1 night in Apr 2024
Response from KN on 2024/5/5
Thank you so much for your review, Eri. We are delighted you enjoyed your stay and we hope to see you again soon!

8/10 Good

Darra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from KN on 2024/4/13
We are all so glad that you enjoyed your stay, Darra, and hope you will be back soon!

10/10 Excellent

Samuel Rowland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very comfortable and spacious inside. It also has a pool and hot tub which I was not able take advantage of…
Stayed 3 nights in Apr 2024
Response from KN on 2024/4/12
Thank you so much for your review, Samuel. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Alberto

Stayed 1 night in Apr 2024
Response from NS on 2024/5/1
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Curtis, Colorado Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a solid choice on a budget. Had everything I needed. Clean and spacious
Stayed 1 night in Apr 2024
Response from NS on 2024/4/10
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!