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夏季飯店的評分

4 out of 5
夏季飯店
54 Upper Berkeley Street, Marble Arch, London, England

評論

8.4

非常好

10 分，有夠讚；656 則評論中有 296 則" "
8 分，不錯哦；656 則評論中有 246 則" "
6 分，一般般；656 則評論中有 67 則" "
4 分，不太好；656 則評論中有 32 則" "
2 分，很糟糕；656 則評論中有 15 則" "

9.0/10

整潔度

9.0/10

員工素質

7.4/10

設施服務

8.2/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Mei Lin Kitty

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
可以選擇入住
整體感覺良好、房間面積ok la、浴室花灑水力勁、早餐豐富。
於 2017 年 7 月住了 2 晚

8/10 不錯哦

SHENG YING，taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務人員相當親切的商務酒店
酒店的服務人員相當親切且熱心,還有美肺的送查到房間服務很體貼,整體不錯....唯獨蓮蓬頭的熱水不熱,且水很小,服務人員看了也無法解決....這點令人失望

4/10 不太好

Adriana

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The property is in a great neighborhood, the staff is friendly and offer a good service, The elevator does not work, and it seems they have no intention on fixing it, so consider carrying your luggage many stairs up and down. I really consider that the property needs an important reformation. The rooms are tiny and need a change in furniture and carpeting.
於 2024 年 4 月住了 3 晚

6/10 一般般

Hicham

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Laith

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Stephen

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable homely setting. Lovely staff.
於 2024 年 4 月住了 1 晚

4/10 不太好

Emily

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Maria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

Abdulhadi

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

William

情侶出遊, 家庭旅遊
喜歡：設施服務
The hotel is quite close to Marble Arch underground in a nice area. They upgraded our room and gave us free breakfast since we had a 4th floor walk up. The staff were friendly.
於 2024 年 3 月住了 7 晚

10/10 有夠讚

Adam，Barton upon Humber

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

4/10 不太好

Simon，Greenwich

商務旅客
喜歡：整潔度
不喜歡：住宿環境和硬體
the place was freezing. The radiator would emit smell when turned on. The staff couldn't solve the problem. The Chair was soiled and worn out. Definetely not a 4 star feeling.
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Kelly

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great !
Host was beyond friendly and welcoming ! Me and my boyfriend came for a weekend away and we would deffo come back ! We loved it
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jacob

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a lovely stay staff could not do enough to help very friendly, property just a couple mins walk from Marble Arch and tube nice area
於 2024 年 2 月住了 3 晚

2/10 很糟糕

Flora，Pompano Beach

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They told my room was on the 3rd floor but both lifts were broken, and will not be fixed during my stay. Managed to get a room in the basement. No lift, television didn’t work, when I told them about the TV, the answer was, “We know” rooms were like a b&b not a hotel
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Adrian

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location, location, location
Decent but unremarkable town house hotel. Nice lounge area. Brlliant location
於 2024 年 1 月住了 1 晚

4/10 不太好

真實旅客

喜歡：客房舒適度
不喜歡：整潔度和住宿環境和硬體
Yuck
Pokey hotel. Lift doesn’t work. Booked a shower\tub combination but got a shower without a tub. Carpets in the room were filthy. Bathroom stunk like an open sewer.
於 2024 年 1 月住了 3 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Unique atmosphere and cosy rooms. This hotel offers experience you cannot get from a big hotel chain. Lovely place, great location.
於 2024 年 1 月住了 5 晚

10/10 有夠讚

Kahori

於 2024 年 1 月住了 4 晚

8/10 不錯哦

Flora E，Old Toronto

於 2024 年 1 月住了 3 晚

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
Not perfect but deserving of 5 Stars for the staff, the Georgian charm, and the location. The staff was very accommodating and helpful. The lift wasn’t working (apparently hasn’t been working for a while) but our bags were carried up for us. We needed a cab a couple of times and asked the desk manager to arrange it and it was there right on time. Nice coffee shop around the corner. Marble Arch bus stop 4 minute walk away. When we return to London it will be the Sumner again!
於 2023 年 12 月住了 5 晚

8/10 不錯哦

Danielle

喜歡：員工素質和住宿環境和硬體
Sadly the lift was broke and I was at the top of the building, but the staff were a great help. There was an issue with the heating in the room, but the staff tried their best to heat up the room, it wasn’t as warm as I’d of liked and was very noisy.

4/10 不太好

Birgitte

團體旅遊
喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Not happy
The elevator didn't work. No offer to carry luggage up five floors. The TV didn't work, and what there was was lousy water pressure. I asked the service to look into it, but got no feedback that they had tried, and there was no change in the TV or water pressure.
於 2023 年 11 月住了 3 晚

8/10 不錯哦

Diane

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Roger

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was our third time staying at the Sumner. The elevator was out of order the whole time we were there. I hope they get it fixed. The room was very comfortable and clean. I really like the quiet neighborhood and proximity to the tube.
於 2023 年 11 月住了 8 晚

10/10 有夠讚

Arash

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great staff
Great service manages to get me a room earlier. Very friendly!
於 2023 年 11 月住了 1 晚

4/10 不太好

真實旅客

商務旅客
喜歡：員工素質
不喜歡：客房舒適度
No hot water in the morning! Lift was not working! Staff were lovely human beings though!
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Tim

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
A lovely boutique hotel. Staff outstanding. Room excellent. Good value. A hidden gem.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Sophia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚

6/10 一般般

Katherine

喜歡：員工素質
The staff is very jelpful. However there are many areas thst rewuire attention. The lift was not working for the 5 dsys of my dtsy. The vurtains were torn and stained. The moldings were damsged and needed re-painting. At this price point it was mot a hood value.
於 2023 年 10 月住了 5 晚

6/10 一般般

Oksana

喜歡：員工素質
不喜歡：客房舒適度
Good location and in principle it was not a bad room. But, the room had a very strong smell of cigarettes. At night someone was banging on the doors. Also, the table lamps near the bed did not work.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

warren

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
staff were very friendly and helpful
於 2023 年 10 月住了 1 晚

8/10 不錯哦

justine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚

4/10 不太好

preeti

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：客房舒適度
Unresponsive management
The hotel is well situated and easy to get to via tube. When we arrived we were told that the lift was not working and had not been working for a while. We were placed on the 2nd floor - which in London meant we had 4 sets of stairs to climb. We asked why we had not been informed and there was no response. We indicated that this was a real inconvenience and were told to email the hotel management and that there is no manager on site. We requested some kind of discount for this inconvenience, and were again told to email. We did email twice - and though we stayed for 3 nights and its been 5 days since we have returned home, we have not heard anything back from the hotel management. Very disappointed at this. There was also a 1 inch height difference between the bedroom and the bathroom. Though there was a sign next to the door, at night we kept tripping over it. The bathroom is quite small and it is difficult to open the shower door if the bathroom door is open. Overall we were not happy with the service and ver surprised at how unresponsive this hotel was to our concerns.
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Øystein

於 2023 年 9 月住了 2 晚

10/10 有夠讚

Lewis

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel & Ideal location, staff very friendly

2/10 很糟糕

Enza

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Pathetic place to stay
The Staff was friendly and very helpful. Both elevators weren’t working we had to go up and down 4 flights of stairs, the bathrooms floor was cracked and the radiator was leaking. The furniture in this Real Tiny room was so cheap I was afraid to touch it. The breakfast was pathetic and really gross don’t even bother going. It is located in this claustrophobic basement . My honest advice is to AVOID STAYING THERE.
於 2023 年 9 月住了 3 晚

2/10 很糟糕

Lindsey

Almost no reminders about check-in except for a hidden one by Expedia. I booked this room back in April. Typically hotels reach out in advance, nothing from this hotel. Therefore, I was unable to cancel in an appropriate amount of time as I already had other accommodations. I realize that’s on me, but as someone who stays in hotels frequently, both brand names and boutiques, I found this to be incredibly disappointing.
於 2023 年 9 月住了 2 晚

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
於 2023 年 9 月住了 3 晚

8/10 不錯哦

Crystal

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice, boutique hotel in a nice part of London. The rooms were spacious and very nice for being in the middle of the city. Staff seemed a little confused by things, but that could have just been an off day.

4/10 不太好

Timothy，Wauwatosa

家庭旅遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Excellent location...once we found it. Had to ask directions from the Pub 2 doors down. The rest of the stay had serious flaws. Elevator was broken for entire stay. our rooms were on the 3rd and 4th floor. Shower door would not close and the rooms were very small.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Abida

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a very good experience
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Mike

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great find would stay again
Everything was clean, the room was huge, usb chasing sockets, free bottles of water all great things to have. Downsides were, TV reception was awful, maybe get a signal boaster, the electrical wires need a good tidy up and one curtain did not work. All minor items but the reason it was very good a few changes and it would have been excellent.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

JoAnn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unique very cute hotel in nice neighborhood with plenty of restaurants and close to metro
於 2023 年 8 月住了 1 晚

6/10 一般般

Sara

喜歡：員工素質
不喜歡：整潔度
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Adrian

喜歡：整潔度和員工素質
Friendly positive service
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Olga

於 2023 年 7 月住了 5 晚

8/10 不錯哦

Maria，Guatemala

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Muy buen servicio y atencion. Habitacion acogedora aunque pequeña. Conveniente para movilizarse a pie o en transporte publico. Muy lindo hotel. Lo recomiendo.
於 2023 年 7 月住了 2 晚

6/10 一般般

Angela

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Disappointing
Disappointing stay. Hotel is lovely, fabulous position for Hyde Park, staff polite and friendly. However, we were greeted with the news that the lift was out of order (we were on the third floor), then when we got to our room on a hot July day, the air conditioning was also out of order - and a temporary portable unit, very noisy, was in situ instead. Which would have been fine, save that it was leaking and we had a sodden carpet. Further, the TV was not tuned in and no channels were available. On reporting these things, they simply said room 206, oh, yes. We did not get what we had paid for!
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Lynsey

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚